Brandy C.
The Beef liver treats are great.My dog…
The Beef liver treats are great.My dog loves them.The salmon ones she wont eat.You told me to pay for shipping them back to you for a refund. Thats redicious.I now know when i order from you that refunds aren't part of the deal unless i pay to return it.I have told all my co workers about this and my vet.Yes your food is good and some of the treats.I am leery about reordering and so are they.
Response from Badlands RanchJul 20, 2023
Hello Brandy. My name is Paige, I am with Badlands Ranch. I deeply apologize for any inconvenience you have experienced. While many of our customers see great results, we do understand that our formula may not be the best fit for all pets. For this reason, we stand by our 90 day money back guarantee. As it is an industry standard, we do ask that you return the products if requesting a full refund of the purchase price. Currently, we are unable to provide a return shipping label. All return costs are the customers responsibility. As an extra convenience, we offer a 30% refund to customers who do not decide to send back the product containers. If you ever have any questions, please don't hesitate to reach out. My email is [email protected]. Have a nice day.