Badlands RanchReviews of badlandsranch.com

I have a 7 lb 21 month old Chiweenie. He loves the Badlands Ranch Complete/Chicken. He’s been on it exclusively for two months. I feel like I’m swimming in dog sh!t. I went from having a fur baby who hasn’t messed in the house since being fully house trained to cleaning up runny, smelly poop multiple times a day. He used to sleep with us, but he can’t make the it through the night without going off somewhere to empty his bowels. I hate to do it, because he loves the food, but I’ve switched him back to Pro Plan sensitive stomach effective today. He’s long-haired, and I can’t keep bathing him everyday because of soft poops that he gets all over his beautiful coat around his bum. I have four bags of Badland’s Complete that’ll go to waste, sadly.

They have great customer service UNTIL you want to cancel. They charged me after I cancelled and refuse to give a refund...they would rather keep my $95 than do the right thing. To make it worse, my dog loved the taste of this stuff but I cancelled because my vet said it was bad for her liver. STAY AWAY FROM THIS FOOD AND COMPANY

My 14 year old dog has been eating this food for a couple years now. I found this food for him when he began cancer treatment and his digestion was ruined. I was desperate to find something he would eat and would work with his system. This food worked. He has healthy 'business' and his energy level is great. He's still taking the chemo, and he needs a little less than recommended, but he eats it. I used it as his treats as well for a long time, but recently he seemed to understand he was being tricked. So I order the buffalo bag as his treats instead. I really recommend this, if you can afford it. If it's tough financially, the dry food can be amended with a moist food or used as a topper. Or stop using the garbage treats and use this, the food is that good.

I purchased a super20 subscription a while ago. Months ago. I only need two jars a month but there wasn’t an option for that and since I have two dogs, I was forced to get the 3 jar subscription. When I first signed up, it said I could pause my order any time, any month I wanted. I tried multiple times, different months, to pause my subscription because of my surplus of jars and how expensive the product it is. I wanted to use of some of the product before more came. There was an option for it online but nothing would ever go through. Kept saying couldn’t be processed. Well, I went on to try again and now the option is gone and says I have to call. So I do. I told them, all I want to do is pause for one month because I have a surplus of jars. She said she would do it. Looks up my account and says she can’t do it because I purchased through PayPal. I said that’s BS and poor customer service. I explained how this whole thing keeps changing. It shouldn’t matter what my payment method is because my information is still my information. So I requested if we could change my payment method and she said yes but I would have to cancel my current subscription and restart another one… which again is bs and poor customer service imo. It shouldn’t be hard to update payment information on a current account with longevity. So I got mad and said cancel the whole thing. I’m undecided if I even want to restart this subscription because it’s expensive and honestly, after my dogs being on it for multiple months now… I’m not sure if it’s even making any difference in their health. Nothing is overtly obvious. I wouldn’t mind continuing the product if perhaps they were true to their word, when you first sign up and they were forth coming on the stipulations to pausing for a month. Not to mention the price is expensive and if I could customize the amount of jars I need, instead of being forced to purchase more than I need, to accommodate for dose, for two large breed dogs, and not be forced to pay more per month because of it. The whole thing is ridiculous and based on all the poor customer service reviews I have been reading, on multiple different sites, is feels like a money grab. And when a product starts to feel like a money grab you start to question the quality and sincerity of the actual product and person pushing it.

I tried a bag of Badlands dog food for my elderly dog who wasn't eating. She ate the food I put with her other food. I bought 2 more bags but she wouldn't eat it. I called to return the bags per their pledge to rerefund and take it back. Long story short they told me to keep it and they'd refund 1/3 of my cost saving me shipping. I was disgusted but tired of haggling. I'm giving the food to my sister whose pup loves as a reward. It's too expensive for her buy. Just be aware...they really don't want it back.

WORST customer service ever! My dog has an allergy, so I have been trying to find out if their food contains ONE certain ingredient. I keep getting the same answer, that their formula is a secret and they can't tell me that. They keep telling me to ask my vet. How would the vet know their ingredients? I have asked for a supervisor, but I just get the same girl over and over. I would NOT recommend buying this ungodly expensive dog food if they can't even tell you what is or is not in it.

This review is not for the quality of the product but it’s Cust Service and its online process. I ordered BADLANDS RANCH SUPERFOOD for my dog from a commercial while watching I TV. During the checkout for 3 bags of food for $114.59 I was prompted prior to completing my checkout that I could order six bags and receive an additional multi item discount per bag. I agreed to purchase the 6 bags totaling $157.87. After completion, I realized I was charged for both orders with 2 different order numbers. I did not approve 2 orders. Couldn’t call customer service as it was late in the evening so I waited until morning and called at approx. 6:30am, PST. (CS OPENS AT 6 am) to cancel the $114.59 order and ask why they kept that order when I changed it prior to the completion of my original purchase. I didn't need or want 9 bags of dog food that have an expiration date. After an explanation that the order couldn’t be cancelled- it had already shipped (really?) and that other customers understood the ordering process, I ended the call abruptly. Approximately 30 minutes after this communication I received confirmation of the shipment. If the order processed before communicating with CS-I would have expected to receive shipping confirmation before that. Should of checked prior reviews before ordering- my mistake. Hope my dog can tolerate 9 bags of food or they will be donated.

The company can improve in 2 ways - make the first order small so it is a sample and does not cost over $100. Second another reason to only send a sample is that I was charged $20 from AZ to CA via USPS shipping.....people who live further east have a lot more to pay. Return shipping is not an industry standard. Some companies return the full refund and ask the customer to donate the dog food not eaten....great idea! I'm guessing they need to show the animal shelters receipt of food. Since dogs can be and are fussy, sending over 100 dollars of food for dog to try is crazy. My dog ate it for two days, refused to eat it again and had diarrhea. She is 8 year old Maltese mix . I had to pay for vet visit to take care of her reaction. Do you make your money on the shipping? Please be sure to cancel my membership