Bad DragonReviews of bad-dragon.com

I ordered my toy on Oct 6th, read on the site the usual 4-5 weeks, planned to have it arrive before the Christmas mailing rush. 5 weeks came and went. Nothing. No email, no status change. Nothing. At 6 weeks, I sent a ticket asking for a status update. Now, I'm not an a**hole. I know that with the Halloween exclusives AND the expo right after it, there would be delays. I explained this to the staff member, and asked her how long the delay was. She offered me nothing but "we don't know" answers and refused to find out for me. Previously, I had sent in a ticket requesting a photo of the inside of the messenger bags they sell. I got a "we can't do that" response, and I decided not to buy the bag. It doesn't make sense to me why you wouldn't go that extra step to sell something to your customer. It's not like 90% of mobiles have cameras these days... (*sarcasm) Now I'm here waiting for 9 weeks, and according to the general consensus of the reviews here, I'll have at least another 3 weeks wait (plus another week for international shipping time), and with this huge delay running smack into Christmas, I'll be lucky to see my order in late Jan. So in summary: the customer service is disgusting, the staff are useless, the waiting times are grossly inaccurate, and I feel the business in general is being managed by someone who belongs in a queue for welfare. In response to another reviewer here. No. This is not a troll. Nor do I think the others are. I used to have nothing but praise for Bad Dragon (I've got 4 previous custom orders), but the severe decline in their business practices has me betrayed and angry. I, like many probable others on here, will not be buying from Bad Dragon anymore. When my order arrives, I will be removing myself from their mailing lists, and I'll be deleting their bookmark from my browser.

To "What A Joke", If they haven't started making your product, you should not have to pay the 20% restocking fee. I contacted them the day I wrote my review (4 days ago), and demanded a full refund, and they gave it to me. They told me my product was now in line to be made in the next few business days (confirming what I thought about Black Friday production), and I told them I would no longer spend money with them. If they haven't made it - there is nothing to restock. Unfortunate that such a great product and idea is being crushed by POOR BUSINESS MANAGEMENT.

Processing times are ridiculous! As stated in other reviews they are producing pre-made toys before making custom, this should be the other way around! They are clearly under staffed, under equipped or both! After waiting over 2 months I have sent in a request to refund my money. After I sent in the request I decided I would skim through their disclosures, of course nothing about a 2 month wait time, only that it will be roughly 7 days once the product is manufactured. What I did find however is that there is a 20% re-stocking fee on cancelled orders so I am waiting for that email now. I am familiar with pouring molds and this is a product that can be made easily in 24 hours if not a few hours. So chances are I will be paying a re-stocking fee for a product not yet made! Do your research there are other companies out there with quality products.

I wish I would have found this site prior to placing my order two months ago. Their “customer service” is terrible. Do not believe their estimated wait time for toy to be manufactured. Lightening fast to take your money. I have messaged them repeatedly to check the status of my order only to be lied to each time. If you like throwing away your money for a toy that I am still unsure if you would receive, go with BD. Otherwise, my advice is to steer clear!

I read about their Freaky Fast shipping before I ordered. It mentioned nothing about exclusion dates in the disclaimer about the freaky fast shipping. I ordered a product early November and now I'll be lucky if it even ships by late January. It's to my understanding that they don't do anything at all during the exclusion dates and when I asked questions, they dodged the questions and basically told me to deal with it. They then shut my ticket so that I couldn't fight them about answering my questions. They treated me like garbage and tried to sugar-coat their responses so that it sounded like they were being sincere, even though they were dodging my questions. Don't. Order. Bad. Dragon. Unless you want to wait for months on end for them to even ship your order. They have the most ridiculous exclusion periods, taking almost an entire week of for Veteran's Day, and taking off 4 weeks for Thanksgiving/Black Friday/Cyber Monday. On top of that, I don't even know how long they'll take off for Christmas. If I could give a worse star rating, I would.

I purchased a $150+ toy from them and selected to have custom colours: a black and orange marbled pattern. They contacted me (after 2 whole months of waiting without a word from them) to let me know that the colouring process hadn't gone to plan and the toy had come out in an ugly greenish-brown and black colour. They gave me a choice of A) Have the toy re-manufactured. B) Send the defectively coloured toy. 1 week later, the toy I received was the same ugly green and black. Why did they not tell me that the re-manufacturing process failed AGAIN!? When I contacted customer support again and asked, they told me that the toy I received had (somehow) passed their ""strict"" quality testing (despite clearly being the same unacceptable colours that I advised them to not send), that I should be advised that the colours requested cannot be guaranteed and that no refunds or returns would be accepted for health and safety reasons. They shouldn't advertise colour marbling if they can't actually deliver. I was given the impression that the first faulty product was the result of misfortune. But they went 0/2 and sent a faulty product over anyway! Additionally, customer support staff made me feel rushed out the door. Messages I received in response from them gave me the impression they had read the first line and then skipped the rest. For example, I requested for my shipping method to be upgraded and specified word-for-word which option I would like selected. Their response was "We can certainly upgrade your shipping method. Here are the options we can offer you. Please let us know which one you would like." I feel totally scammed and I am beyond disappointed.

It took twice the time i was told before shipment. Worse than that. I literally can not use the toy. It takes me over 5 minutes to even get inside it cause it is so tight and i think there might be something wrong with the material they use? It is incredibly hard, to the point i have even hurt myself while trying to get inside of it. I almost can't even fit a finger in there. For reference i'm 65kg. So it's not that i've got "fat fingers" lol. It's just simply ridiculous, i'll end up tossing it in the garbage i suppose.

UPDATE: I finally wrote customer service last week about my custom. The reply was that it passed quality inspection but no shipping estimation. It had to have passed before or during the holidays because they were closed some of those days. So now I’m just waiting for it to ship and....It Still. Hasn’t. Shipped. I’ve also read some people are still waiting for cyber Monday orders to ship. What is going on with this company. Such a joke. Pre-mades should take a week at the most and customs should get priority shipping for the waits or they need to start offering free shipping for customs. Anyone making a purchase is pretty much giving them tiny interest free loan. This company is a joke. Spend your money on a better business like squarepeg or Hankey’s. Or support a small shop owner on Etsy. This is crap. —————————————————- Gosh, where do I even begin? First experience was a ready made sheath last Black Friday from the “clearance” section. It is great quality and has gotten good use. I wish this was enough to give them more than one star but I’ve found the same quality in fantasy toys can be found in other places (Etsy, squarepeg, or hankeys) so this doesn’t give them the leg-up. The only thing that would get them more stars from me is their customization possibilities. HOWEVER, they can’t seem to manage or handle those at all, and after my experiences, it seems as if they don’t care if they do. My second experience with BD, I ordered a custom, they quickly took my payment, then I waited almost two months before I decided to cancel the order. Then I kept watching the “clearance” items in case I found something I could get without waiting. Two weeks after I canceled my order, my EXACT custom was in the clearance section. I tried to snag it, but someone else did before I could. It’s almost as if customs are just a way they can see what their demand is in order to fill their cash-grab clearance items (which shouldn’t be called clearance as they’re full priced items, IMO this is false advertising and they should be called “ready-mades” and flops should be the only thing in clearance). Third experience was a ready made from the “clearance” section. It was a full priced item (I checked the custom cost with the same specs and it was identical). I received it in a week and it came with a damaged chunk out of it. Thankfully they refunded me a discount rate since this should have been marked as a flop, but I would’ve rather purchased a new un-damaged toy. They claim it wasn’t in the photograph they took for their site before shipping, but I don’t see how a toy can be damaged once in sealed bag, wrapped, and packaged. I decided to give them one last chance and bit the bullet so I can get the one toy I actually want. I ordered a custom that has been in queue since mid October (6 weeks now), and there has been no change in the status, but they’ve been advertising how they’re going to have huge “clearance” drops for their Black Friday weekend sale. I’m not going to cancel this time since I’ve waited for two orders now, but super unhappy with their false wait times and lack of communication. It seems this company is only in it for cash grabs and making a quick dollar from their customers—based on all the reviews here and the option to forward them to BD, they obviously have no interests in customer service, fulfilling custom orders, or listening to their customer feedback. Once I receive this order (if I ever do), I don’t plan to purchase anything else from them. It’s sad too, because they were once the leader in fantasy toys. Now they’re just a hot mess.