Bad DragonReviews of bad-dragon.com

There is no way to directly contact Bad Dragon when requesting information on your order or purchase. They do not respond to email requests and apparently their online Live Chat service goes unmonitored as well. I placed my order on October 16th with expedited shipping, and have seen no status update on my order, nor have I received tracking information, or an answer to any of the 4 requests for information I've submitted. 12 days is about 11 days more than Bad Dragon advertises for processing orders. This is not my first bad expereince with this company either. I've cancelled an order and I've had to request status updates to orders because "Their system isn't updating correctly". I URGE CAUTION WHEN PURCHASING THROUGH BAD DRAGON. Their product is one of a kind, but their customer service is the worst I've seen in quite some time.

Just over priced for what you get....

They mark support requests as solved without any answer. No chance to get any help from them, so i will mit buy.

I recently ordered a Zoie penetrable hours before they closed made to order orders. When it arrived I noticed there was a sizeable tear at the top of the opening. I contacted customer support and since it was a penetrable toy there was no warranty for what mistake they made, they gave me an option to return it for store credit, but again they closed made to order orders i.e. penetrable toys.

Received an unpackaged toy with crusty residue on tip. Tried to contact customer service over a month ago, heard nothing. Sent a follow up 2 weeks ago, they marked it solved without contacting me. Incredibly disgusted.

Well, to start things off, I am not mad, I am just disappointed. I bought my first ever toy from them four months ago, a Hazel, extra soft, Amethyst Legacy. It arrived two months later and I was excited, I'll admit, but that excitement soon died.... After the second use, I kid you not, I was cleaning it with the toy cleaner and I noticed a couple rips in the material. I wasn't rough with it, or anything and used plenty of...well, to make things short, it's now an overpriced sculpture, just like they ship them as, a Silicone Sculpture.

Ordered a Large Razor,in natural red (No extras like suction cup, custom color or c-tube) with overnight shipping (total cost 166.98$) on Jan 11th 2020 it's only just now been shipped (Mar 14th) 9 weeks later. their website claims 4-5 weeks for making the toy so I messaged their customer service at 5, 6 and 7 weeks and never got anything but a generic "were sorry lots of order blah blah blah" No offers for Compensation for the shipping or even 5% off coupon. This is Comcast levels of bad customer service, and coming from a company that markets high end products this should make them feel embarrassed. At this point I don't care if the toy is an instant orgasm machine, the wait, and high cost simply isn't worth it.

I couldn't even place my order! I tried to place an order and the website said"street and/or zip code mismatch". I rechecked everything, it was all correct. I tried contacting customer service for help, no response until I sent a second message. The reply I got was canned. They sent a second auto message shortly after that saying my ticket had been marked as resolved. I sent another message saying I still couldn't place my order and needed help. They sent another canned response saying the issue has been marked as resolved. I gave up. I won't even try to order from them again and will be telling everyone to avoid them. Some of the worst customer service I've ever seen.