Bad DragonReviews of bad-dragon.com

I ordered my toy in early November and got it in late January (3 MONTHS - 12 weeks) despite the 4 - 5 week estimate. I don't mind waiting, but I would appreciate knowing what I was getting into beforehand. Writing into support is near useless as they will not let you know where along the production line your toy is, a time estimate, nor let you refund if you are unhappy with the dramatic increase in wait time. The toy is nice enough, but I honestly would not have gotten it if I knew it was going to take so long.

takes too long, ordered mine in November 2019 only got confirmation it was sent of yesterday and it was a premade but i hope it ships quickly at least

I ordered my toy on August 23rd 2019. It’s now January 5th 2020 and they haven’t shipped it out at all. I would’ve canceled by now but they showed me literally pictures of the finished toy. I know it was mine and not some old image of one that looks similar because of the exact colors I chose. They showed me the image in November. My toy has been ready since November, but hasn’t been shipped even then. If I never got that image I would’ve canceled my order and got my hundreds of dollars back long ago. I’m not even sure they’ll ship it out at all at this point. Customer service does get back to me. So I can’t say they ignore you. Their replies feel like they do, though. For a long time it was months of just “it usually takes 5 months but there’s a lot of orders so it will take longer to make.” But they never let you know how soon or where it is in line to be made. After the images, now all they say is that the packers have a “sea of orders” that makes it slow for them to get everything out. You’d think they would value the people or person that’s already waited nearly half a year because there is absolutely nothing else for them to prepare other than the small things like lube and toy cleaners. Which takes less than a day to prepare according to their site. Who could they be prioritizing other than people who’ve waited for so long? Could it be the people that ordered things months after I did? They’re fast to take your huge amounts of money but don’t keep that same speed when it comes to giving you your product. Nearly 15 weeks and still waiting..

Before I begin, I would like to preface this by saying I only ordered one toy with absolutely no customization (small, soft, no custom color, suction cup, or tubing). It was purchased at its base price of 75 USD (prior to shipping). One of the first issues I encountered with Bad Dragon Enterprises was the insane wait time. I’m not talking about the 4-5 weeks they have listed on their site. Unfortunately, I’m referring to the fact that my own product took nearly two months to even be made & then shipped. Based on the delivery times, it arrives exactly two months from the order date. I wouldn’t even be bothered by this issue if the listed wait time was more accurate. After reading reviews, it seems a lot of other people have this same issue. Some people have claimed they’ve waited more than two or three months for their order. Because of this, listing 4-5 weeks (instead of a closer average) feels like a cheap way to avoid the 30-Day Rule put in place by the TFC.  The next set of issues I ran into were with their support and PR teams. After the sixth week had rolled around (now seeing how long their wait times really are, it seems a bit silly), I sent an email asking about the status of the order. Their webpage had said processing for the entire time with no changes or details, so I was hoping for some sort of update, even if it was that they were getting to it soon. Instead, it seemed to be an automated message saying they had a lot of work and restating the wait time was 4-5 weeks. That was really disappointing, so I didn’t bother again. They would have received another email from me if they hadn’t had shipped my order only a few days prior to the two-month mark (when I planned to email). Once I realised the toy was being shipped, I expressed both relief and frustration in a chat with a friend. The friend didn’t seem to understand that it was within UPS’s hands at this point, so they asked me if it was actually going to ship. I didn’t understand why it wouldn’t, and they told me that Bad Dragon was having a company-wide observance for veterans from the 7th-12th of the month. My toy barely made it the day before, but the more frustrating thing about this is that I wouldn’t have had any idea if it weren’t for my friend. My friend only knew about this because they followed Bad Dragon’s twitter. After going through the promotional emails from Bad Dragon, I saw that they sent an email the 8th stating that they would send out camo stickers with orders shipped from the 8th-12th. At the very bottom of this email, they state that their shipping changes have already happened (at this point) and will be in effect from the 7th until the 12th. This system makes it very difficult to get updates. I believe an email should have been made specifically for the changes & sent out prior to the shipping changes, preferably near the same time the tweet was made. Many of us do not care about small product changes & do not check promotional emails. Many of us do not want to expose ourselves on personal accounts as someone who uses Bad Dragon toys, and I don’t think anyone should have to make an alternate account to follow social media for updates. Bad Dragon Enterprises is not an influencer; they are a company, and they should act like it. Finally, I feel like Bad Dragon knows they have quite the lockdown on “novelty” sex toys, making them pretty much the exclusive company where you can get a good-quality toy that doesn’t look human or has “sci-fi” themes to them. This means we wait and pay what we do to get subpar customer service. I understand how you are not purchasing niceness, but they don’t seem to have much concern, if any, for their customers. To be honest, I find it a bit ironic because it does deter people from buying again.
I won’t lie; the toy is good quality. Despite this, I really don’t think that it’s worth this much hassle. People don’t enjoy feeling like they’ve been lied to and had their time & (possibly even) money wasted. Bad Dragon Enterprises need to step up their PR team, support communications team, and not lie about the real wait times for their customers.

oh boy, another rant review. i ordered a lot of toys, so granted the wait would take a little longer of course. do not trust the 4-5 week wait time, a much more realistic wait time is about 12 WEEKS. with that out of the way, i ordered some toys and a specific shirt from them, in medium. when my order finally arrived after roughly three months wait time i was ecstatic, i was seriously hyped up only to be disappointed by the lack of said shirt, but it definitely was on the receipt. i contacted support, and asked if they could send me the shirt ASAP. support responded with "permanently out of stock" and a very quick 20$ refund. they weren't planning on delivering me anything to compensate. i demanded another shirt, seeing as getting a new one in europe would mean paying a crapload more than just the price of the shirt, so they're sending me a shirt i didn't originally want, but at least they made me choose and still cough up a few euros anyways. the catch? the shirt that's apparently out of stock is still on sale on their site! bad dragon apparently can't keep inventory and keep their site updated, i think they may have a serious shortage in administrative and realising staff, yet that's still no excuse for the kind of crap customers have to go through. my suggestion for improvement? please, please BD, just be more transparent about the wait times and be more compensating if you make an inventory error. i did use the toy i ordered, and that earns it an extra star completely disregarding my shirt experience. it was heavenly.

I was so excited when I found Bad Dragon, one I love dragons! Two, I am a sex edu and sexuality teacher who intended on using this business as a go too for my more theatrical clients who have vivid imaginations in the bedroom. For display at parties and kink workshops, I ordered a mini vibe and c*m lube. I went through the tedious step by step process of choosing a pattern which I did not receive and color. I made the purchase and was aware that it would take a few weeks due to "specific molding" per order. Once I received the toy I was immediately upset. Why? I will try the toy to answer questions for clients and workshop participants. Damn when they say mini they meant it. This thing is no bigger than your thumb. I was not told what size batteries it needed so I had to go purchase those (not unlike other toy sites that will tell you what size batteries and will also provide them for sale on-site making it easy for you to navigate.) With it for$10 extra I purchased a bullet vibe cause it won't work without it (hey wasn't this advertised as a mini VIBE? Why isn't the bullet feature apart of the cost?) Anyway, once on this thing was laughable at how small it is and how week the vibrations are. SMH. Not to mention it was almost not even usable. It was uncomfortable, frustrating and weak at best! The total cost for this disappointment was $75!!! $75 for something I will never use again or include in my reviews or suggestions to clients. I guess you live and learn. I do not know how their regular small, medium, large dildos are or any other product but THIS one was a bust, not to mention the wait time is aggravating. However, if I were to receive a quality product it could have been worth the wait. I'll never know. I am disappointed, after using their site, it seemed like a winner, like a company that had set themselves apart from the competition with a revolutionary concept.

Quality products let down by poor management! Why add more variations in colour and customisation if you can't keep up with current demand?! That, without doubt, shows poor business acumen! I ordered several toys in their standard colour and they still couldn't meet their turnaround times! The business has clearly grown beyond it's current production capacity yet they still bring out more models and a ridiculous number of variations in customisable options; it's not surprising why they take so long! Either grow your facilities or reduce the number of options to a more sensible and manageable number. I would also add a flag to all orders warning of the turnaround time for orders. I was unaware of the lengthy wait I had in store until I read the FAQ after waiting for my order and was disappointed with what I read; even more so with the actual time it took my order to arrive!

When you order from Bad Dragon, I can truthfully say that you will receive a high quality item made with body-safe materials. However, I do want to rate my experience with their customization: specifically custom colors. It seems a bit nitpick-y, but when you’re shelling out $100+ for an item that can take months to arrive, it’s a huge disappointment when the color turns out wrong. Out of three toys I ordered with pretty simple custom colors, two of them were incorrect. (For example, one was supposed to have a dark blue base, which turned out flat black instead.) With one of the colors, I even asked beforehand if it would be available on a specific model, only to be told after receiving it that apparently the model’s texture tends to mess up the color’s effect. I specifically purchased from Bad Dragon after hearing about how incredible quality control is (if there’s even a tiny air bubble in the item, they’ll replace it!), so I was pretty bummed out to find that this doesn’t really extend to coloration. After exchanging a few emails, they did offer me a $20 gift card for my next purchase, but it doesn’t really change the fact that the item I received wasn’t what I thought I was ordering. The overall quality is otherwise excellent and customer service was kind, but if color is a big deal to you, I’d recommend buying elsewhere. EDIT: I previously mentioned how I thought people complaining about wait times were absurd, considering the timeframe of 4-5 weeks mentioned on their website. Well, it looks like this now another misleading facet of their service. It looks like it's now normal for customers to receive items after 10+ weeks. Bad Dragon, this is unacceptable.