Matt P.
Absolutely horrible customer service
Absolutely horrible customer service! I made an order for a Crackers Sheath, it's a single color single firmness toy over a MONTH ago. I've since sent two customer service tickets requesting status on my product. Both times I was given the same response that my item didn't pass QC on its first run and I would have to wait for them to try again. Four weeks went by and only one attempt has been made to produce what I've paid for over a month ago! The repeat automated message that came from the actual customer service agent not the automated response set in stone just how much the company actually cares for the individual customer. Which in my experience is zero.