Backwater ReptilesReviews of backwaterreptiles.com

DO NOT BUY FROM THIS COMPANY! I had initially placed an order for a red bearded dragon and after the order was placed I asked them to how red their bearded dragons were. They told me they didn't have any blood red bearded dragons that they leaned more towards sunset beardies. Then after getting the lizard I emailed them again clearly upset that I did not get what I ordered when I got was a citrus blue bar hypo and not a red. This company is misrepresenting what they're selling and can't take accountability. I have the whole email thread to show people their level of BS. Had to give a 1 star in order to leave a review otherwise I wouldn't bother giving them that

Couldn’t possibly rave or recommend backwater reptiles enough. Fantastic company to work with. Communication is quick and very helpful, and they are very kind and easy to work with. My baby frogs were packaged exceptionally, and stayed warm through shipping even with the horrid weather due to their careful preparation for their journey. The species I ordered ended up being sold out and they went above and beyond to make sure I was satisfied and that I got something that I would love. I’m very pleased, they have earned my business for life.

omg. its like having a bestfriend thats good to you but all ur other friends hate her. and you know why. and they not wrong , but she haven't crossed you and always had ur back. lol!!! I love backwater. I had great experience with shipping and with the animal. got an bearded dragon, came in great condition. I have a couple family members who have ordered and that's where i got the recommendation from. and they also had wonderful experiences and beautiful animals. still living years later. prices were fair and after i ordered, i sent a thank you message and received a message from them the same day. i loved my experience with them and so did my family.

This is the second russian tortoise I've ordered from Back Water Reptiles. The first guy arrived a little lethargic. I was worried so I called BWR and they told me exactly what to do. He quickly perked up. I had him for over two years. BUT. I built this great outdoor pen for him and the little rascal tunneled his way out and disappeared. It was the poor quality of my construction, not the quality of the tortoise that was the problem. The new tortoise arrived yesterday (10/10/24) No problems with lethargy on this one. He started booking around his indoor pen as soon as I lifted him out of his shipping containing. BWR will always be my go to source for reptiles!!

I received a healthy, happy softshell turtle from them! It was an easy process with good customer service.

Just received my water monitor from backwater reptiles alive and well, they responded to all my questions and concerns about shipping. Thanks again 🙏🏽

I just received my russian tortoise today and it came 10am perfectly packed when I picked him up! He was properly stored and comfortable for his journey! The price was awesome and I will definitely recommend this wonderful company to everyone! Thank you Backwater Reptiles!! Excellent service!! Customer for life! Joanne Villafane

Do not buy from this company!!! Not only do they not send you what you ordered. No one picks up the phone,mail box is full. So you can only email them and they are not helpful at all. They shipped me half my order, admitted that is was their fault and refused to send me the rest of my order unless I paid an additional $55 shipping. Zero customer service. Go to your local pet store, don't support this place.