Kevin W.
Security and trust
Backwater Reptiles handled my experience and transaction with care and confidence right from my first contact. I had several concerns through the process, not anything being about backwater or caused by them. I had a small shipping issues with fed ex but the representative I spoke to, filled me with confidence and put my fears and mind at rest. My wife's birthday present, a beautiful red tail boa, came to me not just perfect visually but it just wanted to snuggle with her and that was a perfect beginning of her adoption, I could do no wrong for hours. I text backwater reptiles,questioning feeding, now and in the future. They answered me right away knowing I already had my snake in my possession, they could have ignored me and put me in the past but they didn't. All in all, Backwater Reptiles have given me the absolute best experience, never did anything like this online but like I said, best experience ever! Thank you Backwater, I do want another red tail for myself now and there is no way I'm going anywhere else, your the best.


