MARIA B.
Delivery time from WA took a long time…
Delivery time from WA took a long time . Thus received it too late too. Not pleased at all, and product is not very suitable either.

We feature an exclusive line of back support products to help improve sleep and reduce pain. We manufacture mattresses, foam rollers, wedges, ergonomic office chairs, traction units, cervical (neck) pillows, thoracic & lumbar supports, pillows, hot/cold packs, pet beds and much more.We are committed to the development of innovative, patented, healing, eco-friendly products that enhance your quality of life with a cutting edge focus on memory foam. There are many manufacturers of memory foam mattresses and bed toppers available today. We invite you to compare our quality and features to the leading brands and you will see why our customers sing our praises from the rooftops after they finally get a full night’s sleep and wake up refreshed.Whether you have back pain or neck aches and need relief; or you’re looking for the best memory foam mattress or topper available – you have come to the right place.
backsupportsystems.com (backsupportsystems.com) has 87 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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87 approved reviews, newest moderated first
MARIA B.
Delivery time from WA took a long time . Thus received it too late too. Not pleased at all, and product is not very suitable either.
Greg M.
I read a few reviews about the quality of the covering on the slant pillow I purchased... hmm, while I am sure the cover could be more durable, the reason I bought this pillow was to relieve pain in my lower back and the pillow works exceptionally well for that purpose. I have been using slant pillows from other companies for years because they help relieve lower back pain. The slant pillow from Backsupportsystems works noticeably better than the others that I have used. I think the reason is the angles: a relatively sharp incline between my glutes and knees and then a more gradual decline between my knees and the midpoint of my calves is the reason for this. My other pillows have different angles, which seem to work less well than my new pillow. Also, the customer service that I received from Backsupportsystems when I made a mistake in entering my ship-to address was great!
Katherine L.
The descriptions and names of items are confusing. There is little to no information about the items either. I bought what I thought were the right cases for my pillow, but they were either the wrong ones or they shrunk. They are useless now eitherway.
Meggi
Waste my 150 dollar. Its to soft and doesn’t help my back.
Karl S.
I was hoping for a cover that is more like the texture of a pillowcase.
Elizabeth S.
amazing customer service! SO HELPFUL and responsive. they helped me figure out which pillow to get and made sure that i was getting the best deal possible.
Response from backsupportsystems.comNov 23, 2023
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service team. Helping you find the perfect pillow and ensuring you get the best deal possible is what we're here for. If you ever need further assistance or have more questions, feel free to reach out. Thanks for choosing us!
SH
Sent a request to customer service and never received response. I was told free shipping on order over $75 and would not give me the discount in checkout. I wrote to CS and never heard back or compensated
Response from backsupportsystems.comNov 21, 2023
Hi Sean, Thank you for bringing this to our attention, and we sincerely apologize for any confusion regarding the free shipping offer. Upon further investigation, we acknowledge that the free shipping option was indeed reflected during the checkout process, as it should have been for orders meeting the promotion criteria. We regret any confusion caused by our oversight. To ensure your satisfaction, we will review and confirm that the appropriate adjustments were applied to your order, reflecting the free shipping discount as per our promotion terms. We also understand the frustration with the delayed response from our customer service team and will take steps to improve our communication process. If you have any additional concerns or questions, please feel free to reach out to us directly at [email protected] or you can communicate with us trough the chat directly to our website for immediate assistance. Thank you for your understanding, and we appreciate the opportunity to address this matter.
Tara E.
A great product that helps to keep my back in line with my knees. Very soft and supportive