Baby TulaReviews of babytula.com

I normally don’t write reviews, but I hesitated to order because of all the bad reviews. However, while ordering after all, it was perfectly delivered 1 day after ordering.

I purchased the Free-to-Grow baby carrier for £85 and have been using it for a few months. Only recently did I realize that it's not possible to carry my baby facing outward , only inward toward me. This was incredibly disappointing, as most babies enjoy looking around and being part of their surroundings, not just facing the parent all the time. The product listing on the Baby Tula website does not clearly state that this carrier doesn't offer a forward-facing position, and the images can easily mislead you into thinking it does. I feel let down and wish this important limitation had been clearly communicated before purchase.

They lie about delivery being 1-2 days - it’s simply an outright lie They’re taking parents for a ride I needed a baby carrier de our holiday I could have bought something somewhere else but instead I studied and (this is where I went wrong) BELIEVEDtheir lies around shipping Now they have my money , and I have no carrier for my 1 year old for our holiday Seems small yeh but when you have 3 kids and full time jobs this can add stress that this company just do not care about Contemptuous treatment of their customers 7 day turnaround for email queries Phone lines blocked ?! This is not a functioning company There must be some serious chaos going on AVOID

I ordered this article and it came through in 24 hrs (DHL Germany to Italy). I had a look at the reviews and was a bit worried but seriously the article is amazing quality and I got very lucky with the shipping too. Worth the price. Might order again

i had ordered my first carrier from tula last year and it took over 3 months for the carrier to get to me 🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️ HOWEVER i loved my tula explore, BG had outgrown it and wanted the toddler version. I hesitated for a while and bite the bullet…. i ordered it on the friday evening and it got delivered on the tuesday morning ! i was in shock after last year’s fiasco but i’m glad i have given them a second chance and that their issues with warehouse reallocation got sorted ! I also had emailed CS as i didn’t get my tracking number and they were very fast to answer ! Very happy with my latest purchase and tula experience

Ordered a free to grow on the 25th of April. Since then, It took forever to receive a tracking number, and still no carrier. I had to chase them up multiple times to get the tracking number and was promised that I would receive my carrier today 07.05.25 by 12 o clock. Meanwhile UPS still has not received anything from Tula. I have written to request a refund as this company is a joke. Charlotte at customer support is nice, however there is very little that she can do as the company is disorganised and inconsistent. That's a shame as their product is quite good. I regret not buying Tula from Amazon. At least they would have been consistent.

Easy ordering proces, product delivered as promised and in time. I ordered before reading the reviews and was therefore worried about delivery, but the whole process was smooth and easy.

I ordered this baby carrier on the 19th March and received an email saying there’s delay in shipping due to the Christmas rush. This got me worried about the authenticity of the company and then I came across these reviews. I braced myself for the worst. I then got an email confirming dispatch on the 21st March and decided to give it a week or so. My tracking didn’t update at all in that time so I sent an email asking for an update and received one back apologising for the lack of tracking and it would be with us today! Well it has arrived, beautifully packaged and it’s of great quality. I don’t doubt the company has made some mistakes but honestly, my experience has been great.