BabyDopplerReviews of babydoppler.com

Response from BabyDopplerNov 24, 2021

Hi Ashley, Thank you for taking the time out to leave a review. We apologize for the delay in your shipment. Due to the overwhelming packages being received by carriers, they are experiencing delays in delivery time. We have reflected this information on our website by letting customers know that the shipping date is an estimated delivery date and delays may occur. We have gone ahead and refunded you for the shipping fee paid. We will get in contact with UPS in regards to your package and provide you with an update by end of day today via email. Thank you for your patience and understanding. If there is anything else we can assist you with please let us know! -Baby Doppler Care Team

Response from BabyDopplerNov 19, 2021

Hi Dajuany, Thank you for your feedback. We apologize for the inconvenience caused. Your order was picked up by UPS on November 16th. There was no update on UPS end as they did not scan the package. The package was shipped out from our warehouse as promised and this delay was on UPS end. We tell customers to wait 2 business days so we can get in contact with UPS and have them deliver the package within the 2 business day timeframe. In the situation the package is not delivered in 2 business days we process a replacement immediately with express shipping. Our customer service team has been replying to all of your emails and keeping you updated on the situation. They have also gone ahead and refunded you for the express shipping fee paid. Your package is scheduled to be delivered today by end of day. We appreciate your patience and understanding during this time. Please let us know if there is anything else we can assist you with? -Baby Doppler Care Team

Response from BabyDopplerOct 22, 2021

Hi Angel, Thank you for taking the time to review Baby Doppler and your purchase of the Sonoline B Fetal Heartbeat Monitor. We are sorry to hear you've been unsuccessful at your attempts to hear your baby’s heartbeat. There are several factors that affect the ability to detect a baby’s heartbeat such as position of the fetus, position of the wand, and number of weeks into pregnancy. There are some great videos on Youtube and our website showing how to correctly use the device, and offer some tips for better readings, and other resources that may be of help to you that you should check out. Youtube videos: https://www.youtube.com/results?search_query=babydoppler%20sonoline User Guide and Tips: https://www.babydoppler.com/instructions-on-using-fetal-doppler.html#tab-depqjq1 If your device is not functioning the way the videos or user guides indicate it should be, please let us know. It's possible you may have a defective device and we can replace it for you. Also our device is backed by a 90-Day Customer Satisfaction Guarantee, so if you're not happy with it for any reason, we can initiate a return for you. A member of our support team will reach out to the email associated with your order to follow up with you and see if we can assist in any way. All the best, ~The Baby Doppler Care Team