BabyDopplerReviews of babydoppler.com

Response from BabyDopplerDec 30, 2021

Hi M'delliknee, Thank you for taking the time out to leave your feedback. Please email us with your order number and best contact number so that one of our care team members can reach out to you as we are interested to hear more about how this experience was for you. Mistakes and delays happen and learning more about those orders where we dropped the ball can really help us make improvements and that’s what matters most to us. We didn’t get your order details on the first review and tried to find the reviewer through the trust pilot feature. We do get a lot of false reviews that were meant for our competitors. As we did not hear from you for 10 days, we escalated it with trust pilot to investigate. All shipping timelines we provide are estimates as delays are expected with all carriers especially during this busy holiday season. It's possible that you may have a defective device or it may not be being used correctly. Our products come with a 1-year warranty period for any defects, so we got you and will make things right! -Baby Doppler Care Team

Response from BabyDopplerDec 14, 2021

Hi Caitlin, We are sorry to hear you have been unsuccessful at your attempts to hear your baby’s heartbeat. There are several factors that affect the ability to detect a baby’s heartbeat such as position of the fetus, position of the wand, and number of weeks into pregnancy. We have a user guide posted on our website with helpful tips if you have not already checked it out. Here's the link to the user guide: https://www.babydoppler.com/instructions-on-using-fetal-doppler.html If you are experiencing issues, or noticing that your device is not operating the same as in the video, please let us know by reaching out to us by email, phone, or live chat through our website and we would be happy to assist you further. All the best, -The Baby Doppler Care Team

Response from BabyDopplerDec 2, 2021

Hi Cori, thank you for taking the time out to leave a review. We apologize for the delivery delay and inconvenience caused. Your order was placed on Nov 24th after our 1pm EST cut off. Therefore your order was scheduled to be shipped out the following business day. Since Thursday and Friday were a holiday the following business day was Monday Nov 29th. The shipping label was created on the 26th as our warehouse was working over the holidays to get all orders packaged on time and shipped out on Monday to avoid any delays. I have confirmed with our warehouse that UPS did pick up all packages on Monday. UPS does not scan packages at pickup from the warehouse and this is a policy that UPS has in place and you may confirm this with them. The first scan happens at UPS induction which is considered the origin scan. We were notified by UPS that they are experiencing delays this week due to the large volume of packages being shipped. We immediately sent out an email to all customers notifying them of this delay. We understand your frustration and have brought up the issue of packages not being scanned at pickup. Our team member has already gone ahead and refunded you for the shipping fee paid. We appreciate your patience and understanding during this busy holiday season. Please let us know if there is anything else we can assist you with. In response to your new reply: The shipping method chosen was UPS 2 business days. Please note Thursday-Sunday was not considered a business day as it was a holiday. UPS was not picking up any orders during the 4 day holiday. The first eligible shipping day for your order was Monday Nov 29 and your order was scheduled to be delivered in 2 business days which is Wednesday Dec 1. As per this shipping timeframe your package was delivered today which is one day after the delivery date. We apologize for this delay and have refunded you for the shipping fee paid. This information is also outlined on our website. We sent you an email in regards to the delay on Monday November 29th, 2021 @ 2:47pm EST once we were notified from carriers about the delay. We are working closely with UPS and communicating any delays to our customers right away. Thank you for your patience and understanding.

Response from BabyDopplerNov 25, 2021

Hi Harry, Thank you for your purchase with Baby Doppler and taking the time out to leave a review. We are extremely sorry for the shipping delay on your order. Your order was picked up by UPS on November 22nd from our warehouse. There was a delay on UPS end and your package was not processed by them until Nov 25th. We are working hard with UPS to make sure all customers packages are delivered on time. Delays close to the holiday season are inevitable which is why we have outlined on our website that the shipping date is an estimated date as delays are expected with all carriers. One of our customer service reps will be reaching out to you via email with an update. Thank you for your patience and understanding. Please let us know if there is anything else we can assist you with. -Baby Doppler Care Team