B12 AI Website BuilderReviews of b12.io

**Revised Version:** **Date: March 7, 2025** It appears I was provided with incorrect information by the customer service team. They informed me that: 1. I had approved the deletion of my website, and 2. The website was subsequently deleted. Both of these statements were inaccurate. My website remained inaccessible from my dashboard for an extended period, though this issue has now been resolved to enable website switcher. Unfortunately, it took a negative review to prompt action and address the problem. It’s disappointing that such issues require public feedback to be resolved. **old** Additionally, I lost access to my entire website after requesting the cancellation of my paid subscription. This raises serious concerns about data safety and backup protocols. Based on my experience, I cannot recommend subscribing to this service and advise others to proceed with caution.

Currently I’m having reservations, the set up emails were slow coming and there was supposed to be an additional question sheet that appeared to be a duplicate of the first one, still have a conference call on Thursday to get my site set up the way I want it, if we do not perform as expected I will request a full refund, I have since read many complaints about customer service after the initial contract

The websites they can create are nice but very cookie-cutter. The salesperson on the phone said they can adapt it to what I wanted. I was under the impression they could use Squarespace. They have their own platform, and templates. So, you are tied to their templates and there is not a very big selection. They wanted to charge me for doing "extra" work because I wanted a hover feature which a standard on Squarespace and other platforms. They agreed to do it gratis since they had already promised that they could create something similar to what I wanted during their sales pitch call. The work was not done well. They admittedly, do not have a lot of templates to choose from If you want more variety, B12 is not the move. If you need something up quickly. Then I could see how it could be beneficial. You do not speak directly to designers. You speak to a middle person. The 1st design call is 30 minutes. And from that they build your site. I am now out 550 dollars. It could have been worse. I should have paid someone on Fiverr to do a Squarespace site for me. On a positive note, the staff is very nice and responsive. They need to change their pitch though. It is not the right fit if you are looking for something more creative.

The person that did the website did a wonderful job thank you. The guy talk to is great that got the web site working and looks good. Keep having to set up conference call several times when signed up they said one thing then another person said another so confusing what was paying for and have not made any money from the web site yet. Have not received any new clients was told when signed up will help me get new clients that has not happened yet. It nice they do talk with you when you set up a conference call. Be nice if you can just call and talk with someone as soon as you need to.