The all-in-one solution to help your business succeed online, including websites, contact management, online scheduling, payments/invoicing, and SEO.
B12 AI Website Builder (b12.io) has 219 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Pathway F.
Charging me a different amount then any plan available and refuse to move me to an actual plan. Not worth your time and I initially paid $500 for a design that was a bunch of foreign writing and looked horrible. Do Not Use!
ron
Horrible customer service that can’t be reached and does not respond to emails unprofessional and dishonest staff waste of my hard earned money
Response from B12 AI Website BuilderFeb 3, 2021
Hi ron, thanks for bringing this to our attention. We're sorry to hear about your experience. We hold ourselves to a high standard and it’s important that we make this right. However, we're unable to identify your contact details through this platform. Could you email us at [email protected]? We'll highlight this to our customer success team as well. Thank you for your understanding.
Dee
From start to finish, this has been a horrible experience with this company. They are not able to produce high-quality websites. You would be better off using Wix or Squarespace templates to produce a better quality site. They have not delivered the end product or other services quoted and paid for and they have refused to refund. I do not recommend working with them.
Response from B12 AI Website BuilderNov 9, 2020
Hi Dee, thanks for bringing this to our attention. We're sorry to hear about your experience. We hold ourselves to a high standard and it’s important that we make this right. You’ll receive an email from us momentarily. We know how frustrating websites can be, but please know that we’ll do everything possible to make this experience successful for you going forward.
Danielle
B12 Misrepresented their business to me. I paid them for their services and was delivered something completely different. After 10-15 emails back and forth of me asking to speak to someone in regards to getting a refund, I was met with more emails and finally a call from yet another "head" of some other division of b12. Even with my whole situation documented within the emails, I was met with resistence for a full refund and was told "I will speak to my director and see if we can give you a full refund" This is after is was clear and even agreed upon that I didn't receive what I was promised and had paid in full for. I highly recommend finding ANYONE ELSE who can do your website for you. If you do engage with B12, know that their apparent "TERMS AND CONDITIONS" keep them protected as I was told by the "director" of yet another division... None of it makes sense. Its a convoluted process with too many hands involved that don't know what they're doing and they absolutely do not care about you or your project. They cost me time and money and I had to put up quite a fight and a formal complaint to the Better business Bureau in order to even engage a refund. These are tough times and good business has never been more important. Integrity is important to me and doing the right thing no matter what. B12 does whatever they want once they have your money and it'll be up to you to chase them down for any work done and even a tougher chase and fight to get your money back! RUN!!!!
Response from B12 AI Website BuilderOct 15, 2020
Hi Danielle, thank you for the feedback. We're truly sorry that you did not enjoy your B12 experience. It seems like our customer success team has contacted you and agreed to offer a full refund after looking through your account. If you do not receive the refund in the next 5 business days, could you reach out to us at [email protected]? Once again, we apologize for the inconvenience caused. Thank you once again for the honest feedback.
Danielle
Worst experience dealing w web. Inconsistent, they must outsource their work to other people. I spent a ton of time on the phone w what I thought were my designers and it wasn’t. There is zero communication and nothing is clear with them. They sell you on their services then deliver something totally different. They wasted my time and have cost me money having to start over with someone else
Response from B12 AI Website BuilderOct 15, 2020
Hi Danielle, thank you for the feedback. We're truly sorry that you did not enjoy your B12 experience. and we want make things right for you. Our customer success team has contacted you and has agreed to offer a full refund after looking through your account. Thank you again for your honest feedback and we look forward to hearing from you.
customer
Stay far away! We were very clear about what we needed and were assured B12 could do it. They dragged us along, took our money, and then admitted they were never equipped to do what we needed. They have ignored our requests for a refund over the last several months. They ignore calls and emails. We paid them and walked away with absolutely nothing.
Response from B12 AI Website BuilderOct 5, 2020
Hi Chris and Paula, thank you for bringing this to our attention. We understand your frustration and apologize for the experience you had with setting up your website. We looked into your account and noted that our team provided clear expectations before proceeding with the project and that it will be challenging to add the large number of products via Shopify's integration. It's unfortunate that this was a mismatch of needs and we are just not the right fit for your company. Your customer success team member acted according to our company’s refund policy. We can’t fix the past but we will take your feedback seriously for future considerations. Until then, please accept my sincerest apologies on behalf of everyone on the team. Take care.
Jonathan M.
I’m absolutely mortified with b12. I have been trying to get some straight answers from the b12 team and have been following up DAILY on several confirmed website updates that should have been completed Monday per a b12 email. It’s now Thursday. After having worked with b12 for a few months and submitting some sparkling feedback to surveys and reviews I am now completed 180’ed. How in the WORLD is it that I’ve been following up on an update request this whole week and not a single word on what the delay is??? I need a phone call immediately before I go viral with my email chains and embarrassing idea that b12 has in terms of communication.
Response from B12 AI Website BuilderOct 3, 2019
Hello Jonathan, we are sorry to hear that! We hold ourselves to a high standard and it’s important that we make this right. Our customer success team is currently working on your site and you’ll receive (an email/a direct message) from us momentarily. Sorry once again and thank you, for your patience!
judith W.
B12 Website Builder is a total RIP OFF. They did not do anything but steal my money and when I asked for it back they wanted to hide behind their Refund Policy which was never mentioned to me before I purchased their services. I started building my own website on B12 and when I got stuck on minor details I contacted B12. They linked my privacy policy as well as my terms & conditions and they could not have spent 4 hours doing that because I had already built the Site. Yet, they had the nerve to tell me for them to make any more changes to my site they needed $75.00 more dollars. I had already paid $300.00 and purchased Their $99.00 hosting package. B12 Website Builders are Thieves. Judith Williams
Response from B12 AI Website BuilderSep 3, 2019
Hello Judith, thank you for your honest feedback. We’re sorry to hear about your experience, our customer success team member acted according to our company’s refund policy. Could you reach out to us at [email protected]? We’d be happy to explain this to you in detail. Once again, we truly apologize for the negative experience you had.
