Azuga, a Bridgestone CompanyReviews of azuga.com

Brutal Customer Service. I've talked to several different employees from this company including my sales rep. Some are nice, some don't care about your problem, none of them are helpful. I called and was just trying to learn about the reports I was getting and the guy told me all of my questions can be answered in the FAQ and then stayed on the line with me while I looked up something and found what I was looking for and read it to him. Just ridiculous customer service, if I wanted to use the FAQ I would. I had been charged for months and months for their Super App Feature which I had told them to cancel multiple times and my invoice for the month would come back showing the charge again. I complained to them for the 3rd or 4th time about this charge, I guess we'll see if it shows up on my invoice again because they just stopped responding to me. I absolutely dread talking to them, they are unhelpful and every interaction results in me wondering what's going on in their offices that have them running so poorly. Maybe they're just tired of hearing from me. I avoid calling them whenever there's an issue because I am confident they won't be helpful and they'll make me feel like an idiot when I'm just trying to do my due diligence. I have another issue I need to talk to them about one of my users and I know they won't provide me with a solution. The only reason we haven't switched providers is because of the work and time that would go into it.

It looks like a very simple, easy-to-use system. That's where it ends. Tons of software and hardware glitches that never seem to go away. We are using the product mainly for the ELD which is subcontracted by Azuga to Vistracks. There are two different websites and apps you must use depending on what you're trying to do. Training materials for drivers are almost non-existent. So today I tried to make my own training videos by doing screen recordings on my iPhone. There were so many errors in the Azuga/Vistracks system I had to stop many times to log out of the app and try again. After about 5 tries and 5 pretrip inspections, I began driving. Great. Showed me as driving. Then got a popup telling me I needed to use paper logs due to a malfunction. Other drivers have experienced similar problems with the system. I'm tired of dealing with customer support and their "work-arounds". They released a new updated website called Azuga 2.0. The site wouldn't let me add or edit any driver info. After an hour with customer service trying to explain to a lady I could barely understand, she downgraded me back to Azuga 1.0 with no resolution as to when the new software would be working. I tried. I'm now fed up and switching to Motive, formerly Keep Truckin after over 6 months of trying to use this service. My drivers have to always keep paper logs due to malfunctions or just giving up on the system altogether.

We wanted to try the service for our distribution vehicles. Signed up in March. Product worked well. But then came the nightmare. We canceled the service July 7 2022 since our business is seasonal and we do not need the product year round. Credit card was charged for another 3 months. Called billing, they said it would be handled. Nothing. Called again spoke with someone and thought we were making progress because I was issued an invoice with a credit but still no refund. Every time I call or email the ar team I get a different rep asking me if I have returned the devices. I tell them , no. I purchased the devices and provide proof back to show purchase. they then reply that management has to approve the refund. it is now September 24 and have spoken to Robert Silva, Nick Salas, Gary Rodriguez, Dawson Adams, Gary Perez and Bryan O'Kelley with still no refund or solution. This company is VERY Sketchy. Buyer beware.

Horrible experience with their service. Very unprofessionals and bad customer service. This company lied and stole from us. We signed up for their service in April and to date we haven't received all the equipment per contract. Aside for this they charged our account for equipment that was already included on our contract!!! Do not sign up for this service save your time and money is not worth it.

Service has been great. No issues

Excellent tool to monitor technician activities.

We provide driver rewards to our fleet drivers each month when they score well in the ETS metrics. Some drivers do not redeem their rewards right away. Sometimes the link to the rewards becomes disabled. Isaac Santiago steps in, resets and reactivates the links for the drivers that have pending accounts. His efforts are much appreciated!

Very easy to use