Jose
Why is there no Negative Star ratings?
Why is there no Negative Star ratings?! I would give -10 stars. They over promise and under delivered. We had a trailer at a job and we had an alert that it was moving. It should it in the mountains. We followed the signal thinking its was stolen. It wasn't. It was at the site. Also had bad real time tracking with a few of the trucks. Called customer service about a billing issue and had a really hard time understanding them. The billing issue was that there bank wasn't accepting our bank payment after 7 or 8 months into our service agreement. They said they were going to fix the issue. They didn't, we received a late payment invoice. I called them again and again they did they should look into it. Nothing got fix. We received another late payment invoice. I called again asked why would we pay late payment when there bank is the one not accepting our bank auto payment. And again they apologized and said they were going to have the IT team fix. And for the 3rd time nothing. I spent hours going back and forth with them on calls and emails. Very frustrating. I decided to cancel. They sent another invoice for service and devices. We paid by check the service up to the day we had all the issues. We sent the trackers back. They sent it to collectors. Looks like i have to get my attorney involved. To dispute. If you haven't got into an agreement yet. STAY AWAY!!
Response from Azuga, a Bridgestone CompanyOct 9, 2026
Hi Jose - thank you for the feedback and we are sorry. Being told 3 times that a billing issue would be fixed, and getting a late notice each time, is the runaround nobody should have to deal with, especially when the problem wasn’t on your end. Having it land in collections on top of that is not okay. The inaccurate trailer alert is a real cost too, and the opposite of what this product is meant to deliver. Please reach out to [email protected] with your account details and mark it as an escalation. I want a real person to review the full history and give you straight answers. Thank you for laying it all out.