azova.comReviews of azova.com

I had submitted 2 vaccine cards to be confirmed, the 2nd one didn’t get processed for 3 days. I had to reach out to customer service and THEY are the only reason this is a 4 STAR review. They were fast to respond and solve my problem.

Azova is helpful and convenient. The representative is friendly & thorough with all the instructions as well as the information you need. I appreciate the fact that I didn’t have to leave my home while the weather condition were bad in order to test for my flight.

I was impressed how thorough the process was. Got my test result for the travel when I couldn't get PCR test done because of inclement weather and centers closing. I used Ellume test kits and I found them to be annoying and not easy to use, but this has nothing to do with Azova, they use a bunch of different approved kits. I had a question before the test and tried using Chat feature of the website, but it wasn't working (they never responded via chat), but a phone call to the Support was answered.

WE needed help getting our QR code. The gentleman that helped us ( I think his name was Troy) was extremely patient and stayed with us until we got to the end. He answered all our questions and was very polite and Patient. We Appreciated his help!!

We had a great experience with Rhonda she was timely and clear with instructions. The test was easy to do at our convenience. I ordered the tests kits in Canada and brought them to Hawaii and it was a great idea. Rhonda led us through the procedure and answered all our questions. It would have been nice to see the person you were listening to. I gave a four star because the web site was frustrating as we were trying to do a group test as there were four of us. I tried to signing up together and couldn’t figure it out numerous times. When we got Rhonda on the line we asked her and she did it for us. Yeh! We would do it again for sure. Thanks

My observer, Ron, was very polite and patient. I appreciate the email and text reminders up until the appointment and updates after I mailed the specimen. The app and website are user friendly. The test kit arrived complete and within 24 hours. It took a total of around 36 hours from the time I took the test and mailed it to the time i received the result by email, which was a huge relief because I read some of the other reviews only after i bought the test and I was concerned to not get them in time. The only things that could be better was my observer did not come on video so I could not see him. He also was expecting me to do a saliva test but I was doing a nasal swab and he was not prepared for that. I also asked a question about which code I was to enter into the website to verify my test and he also had to look that up. I'm glad he wanted to be certain but I would expect this the of test to be standard but perhaps he was new. Either way, he was polite and helpful. I bought this test because Im flying Delta and they recommend this in home PCR test to fly with them. I only saw the reviews of this company after I took the test and was nervous because there are so many 1 star reviews. I am not giving this a 5 star because I couldn't see the other person, Ron, and because he couldn't right out give me answers to what i think should be known by him. I am happy with this experience though and will use it again.

Azova representative was very helpful and explained the process so that I would better understand how to accomplish my vaccination ID record

Easy to purchase and had a question about set up that was quickly answered and was very appreciated.