azova.comReviews of azova.com

Got our day 2 test for Uk travel . They mailed it to our house in USA . We thought we were in good shape . Arrived Friday took the test on Sunday. Mailed it to Scotland. Yes Scotland 😫 with their return label . Tracking says it arrived Thursday. Friday night and no result . Customer service on the app gets no reply. I can phone them in the USA on my Uk phone for $$$$$$ as they have no phone number here which I resorted to after I got no response on the app. They said we will get results by the end of the day . It 11Pm and nothing. Thank goodness I’m not doing a test to release with them . Don’t use Azova!!! Update they threw out our test by mistake . Neither of us got results. Waiting for them to review our case for a refund. Week 2 nothing! Called the nhs and they said we don’t need to test now as we have been here so long .

Easily the worst experience I’ve ever had. The only reason why we even went with them is because they were one of the few that had availability on the “trusted partner list” for Hawaii. Do yourself a favor save your time and money and find an alternative.

Costco advertises this as a solution for Hawaii travel, which requires you take a test and get results within 72 hours. We purchased 7 of these tests and 5 of them arrived just in time. One, never produced results, and one came back over 24 hours late. Then, unlike Costco, they refused to stand behind their product and give a refund. I have to say, in my ~15 years of Costco membership, this is absolutely the worst experience I have ever had. I lost faith in Costco's dedication to the customer for the first time. This does not even mention what a mess it was trying to talk to Azova or Costco about this test. ABSOLUTELY BAD EXPERIENCE. I am not only posting here, but initiating a fraud complain against both companies.