azova.comReviews of azova.com

We bought the ellume covid test abs had to use this organisation for the remote supervision What a pain The process is complicated the app doesn’t work and they don’t reliably send you the certificate ACOID

Utterly awful! Bought 3 tests with observation from them . When it came to the video call the Ellume test would not work and a message came up saying that it had been recalled . I bought the tests and observations from Azova but they point blank refused to refund my money saying it was not their fault the product had been recalled - DESPIT ME BUYING THE KITS FROM THEM ! I have now had to scabble around and pay a lot of money to get a test to return to the UK . Don't waste your money - avoid these cowboys .

Despite having booked 13 days before test to travel UK to Barbados we were told they could not carry out this test leaving us stranded without fit to fly cover - you cannot speak to anyone for a refund - they owe us £160

Update: 11/9/21: they called me, and after having me on hold for 15 minutes or so, I was told I wasn't going to get my refund. The first attempt to explain had to do with my purchasing an Ellume kit. When I told them that makes no sense, they proceeded to tell me that it was too late now, because the last representative I talked to, who had offered a refund, actually didn't file the refund. So they screw up again, and I waste my time again. Great! Oh, they also had the nerve to doubt that I had told the truth about waiting that long the day of my appointment, although they backed up quickly. I had an appointment for a covid test, while abroad. I arrived a few minutes early for my video call, and I was placed in the virtual waiting room. I waited around half an hour, but no one showed up. I decided to go and have the test elsewhere. Well, a few hours later, they started contacting me by email, phone call, and text message, saying that, since I was over half an hour late for my appointment, I would be marked as a no show. Using the in app chat, I let them know that I had, in fact, showed up for my appointment, but I had been stood up, and that I no longer needed a covid test, but that I would like to have a refund. The person offered to have the appointment then, but I told him that a) I had already taken the test somewhere else, and b) I didn't have a reliable wifi connection at that time. He still insisted, so I explained the situation again. He had me contact customer service, which I just did. They told me that they couldn't control the volume of appointments, so that is why I had to wait. I do not understand that: if they cannot handle that many appointments at a time, they should block that time out. I was able to make an appointment for that specific time, so I should have been helped at that time, or at least, they should have let me know that they were running at least half an hour late. They agreed to give me a refund, but that won't change the stress I was under, and that I lost the second to last morning I had to spend with my family and friends abroad.

I ordered two sets of kits to travel to the UK with my wife and get home tested on Day 2- (required in Scotland after landing) and testing 72 hours before flying back to the US. The first kits made by Ellume and sold by Azova showed two false positives (proven subsequently and recalled from the market by Ellume). The second (AZOVA) kits for the return were never used after the false positives. We opted to go to a hospital in London to get tested. If we get another false positive, we are stuck for 14 days in the UK. The very next day I returned to the US I tried to return to AZOVA the unopened test kit and get reimbursed for wasted Ellume kits. They hide behind a 30 day policy to refuse the return of the money and deferred me to go to Ellume for the other kit. They accepted the money to sell their product but not the responsibility to reimburse me. Really poor customer service. Would not deal with them ever.

We purchased these tests to return to the US. At our scheduled testing appointment the proctor told us the tests were faulty even though they were not on the recall list. The only help she offered was to provide the customer service number for Ellume where we could request replacement tests (obviously not helpful since we were in Madrid and needed the tests immediately). Azova will not provide a refund. Ellume will not provide a refund over the phone and directed me to fill out a form on their website, and then someone will "contact me". Do not give these companies your money. Use the Abbott BinaxNow Home Test.

We ordered the 2 day UK test and the home test to return to the US. Got everything fine. They even sent an extra home test in case a "retest" was needed. The day we were to test we were at the southern most point of England and literally had no cell reception. We were able to connect fine but got disconnected and the fellow could not get through to us (not his fault) he was very professional and told us he could do both my husband and my test on the same call. We decided to move on to our next hotel and try again. The fellow we connected with this time was very unprofessional and said we would have to call back to do the second test. My test came back negative as I expected since we had been testing every other day almost because we went to the Channel Islands. My husband's test came back positive. After much time and effort we scheduled a second test for him after paying another $15 using the extra kit. This one came back positive as well and the professional young lady confirmed we could have done our test on the same call. We had to schedule a 3 hour result test for my husband at Heathrow airport at an additional $160. It came back negative. Bottom line you will be better off just scheduling and paying for the face to face test performed by medical professionals. We spent 2 very stressful days of our vacation getting this done.

Absolutely a COVID profiteering scam. Do not give them your money. You will get all kinds of promises about home tests, free vouchers, etc. Then you will get broken kits that do nothing and quickly find that there is no way to contact them. At all.