azova.com Reviews | Read Customer Reviews of azova.com

azova.com Reviews | Read Customer Reviews of azova.com

azova.com reviews

Showing 35 reviews with 1 star · Clear filters

Antonia
Feb 3, 2022
Don’t waste your money
Garbage. Not as advertised. Couldn’t get what I needed for travel but that was not disclosed until after I paid the $10. Don’t waste your time here. Use one of the other sites which are free anyway.
Response from azova.comFeb 5, 2022
" Dear Antonia, Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Please reach out to me directly at 844.692.9682 Ext 1062. Thanks, Azova."
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Li M.
Feb 2, 2022
Bad,very difficult to use.
Bad, Very difficult to use.
Response from azova.comFeb 2, 2022
" Dear Li, thanks for sharing your feedback. We’re sorry you had a bad, difficult experience with us today. We are constantly updating, and if you have any other questions please reach out to me directly for any customer service needs you may still have at 844.692.9682 Ext 1062. Thanks, AZOVA."
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Alice D.
Jan 28, 2022
We bought two lateral flows to do on…
We bought two lateral flows to do on video observation via prenetics - there were no appointment times in the time we needed to do them even though we tried to book a month in advance! Website also really didfficult to navigate - it took me a good half an hour to find where to book tests.
Response from azova.comJan 31, 2022
" Hi, We apologize that our service did not satisfy your expectations. We regret that you were not able to find appointments, and that you found our website difficult to navigate. I appreciate you bringing these issues to our attention. If you have any more questions, or comments, please reach out to us at 844.692.9682. Thanks, Azova."
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Rien M.
Jan 18, 2022
Really difficult to navigate their…
Really difficult to navigate their process! Adds to the stress of travel when it is as complex as it is! I'm surprised virgin are promoting their use.
Response from azova.comJan 31, 2022
"Dear Rien, We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We apologize that you found our website difficult to navigate, but if you still need assistance reach out to us at 844.692.9682. Thanks, Azova
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Iryna F.
Jan 5, 2022
Awful!!
Awful!!! The most unprofessional service/ organization EVER. I’m surprised they are actually in business. Feels like a major scam. Do Not use them if you need your test for a flight, you will never get your results!
Response from azova.comJan 31, 2022
"Dear Iryna, We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. If you have any questions, or concerns please reach out to us at 844.692.9682. We look forward to your call. Thanks, Azova
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Angelica S.
Jan 3, 2022
Absolutely horrible
Absolutely horrible, incompetent. Wasted two hours of my life waiting at the lab for my requisition form they never sent to me. Almost had to throw away $5k on a trip that I would not be able to go on without a Covid test due to their incompetence. Stay away!!
Response from azova.comJan 31, 2022
"Angelica, We apologize that our service did not satisfy your expectations. I apologize that you were having problems getting your results. If you still need assistance with this please reach out to me directly at 844.692.9682 Ext 1062. Thanks, Azova."
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Mitch G.
Jan 2, 2022
Azova is the Facebook of medical…
Azova is the Facebook of medical corporatization. They sell nonexistent covid tests in foreign countries (I triple-checked this) that, due to airlines requiring results within 24 hours of testing, will cause stress, panic and rage. They will NOT refund you without a fight. Book your covid test elsewhere, PLEASE! If it's too late, do a dispute with your credit card because you will be jerked around by their people (bots?) till you scream.
Response from azova.comJan 31, 2022
" Hi Mitch, We apologize that our service did not satisfy your expectations. I just checked and we did refund Rosa for her telehealth appointment. If you have any other questions, comments, or concerns please reach out to me directly at 844.692.9682 Ext 1062. Thanks, AZOVA."
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s.quinn
Dec 17, 2021
DONT USE THIS PLATFORM unless you have…
DONT USE THIS PLATFORM unless you have no other alternative. This is easily the worst platform I have used. 1) It wont verify your email address, so make sure you have entered it correctly 2) appointments and any confirmation they send you doesn't have an address or a clinic name so write this down before you go to the payment page 3) the QR code that they send you isn't visible on the Gmail app on your phone so you need to use another 4) you will struggle to login to see your appointment and get your results. When you authenticate the page will spin for ages. Only Edge would work for me 24 hours later 5) when you click on your results it says no document found. after 3 or 4 clicks it will eventually show
Response from azova.comJan 31, 2022
" Hi! Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. If you still need assistance with anything please reach out to me directly at 844.692.9682 Ext 1062. Thanks, AZOVA."
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