Rebecca B.
Customer Service
Their customer service, from my experience, is quite lacking. I haven't seen a personal name on any emails, just service@azimuthrisk, and I feel like I'm not talking to a real person. They respond promptly and business-like but with no helpful explanation or attempt to care about my situation. Additionally, a recent complaint is that they raised their rates after I sent in the application but they didn't bother to tell me that they would charge me significantly more than I anticipated. It's supposed to be 3-5 business days to process an application, but they approved the policy immediately and charged my card without warning. Very inappropriate if you ask me!
