AylaReviews of aylabeauty.com

I ordered a sleep mask for my wife and you sent a silk pillow case instead. I didn't open the box for a couple week after it arrived, so I figured that I was stuck with it. But you responded quickly after seeing my review and sent a return label. Once I returned the item, you quickly sent me the correct one. Thank you.

I think Ayla is a great company. My only complaint is that I wish many of the skincare items were less expensive. Otherwise, I find Ayla to be fabulous and would recommend to friends.

Great site to discover new products. Really like everything I have bought. Originally seemed more ‘green’, which is my only disappointment. However, I depend on some lines that they sell, which are green, and enjoy learning more from their newsletters and their site.

Love the products, recommendations, and the opportunity to get great samples without a lot of hassle. I've started using a number of new products based on the recommendations and samples I've received from Ayla.

3.5 Stars is more like it. Your products are mostly great and your customer service is outstanding BUT your return policy SUCKS. I understand that smaller stores cannot be liberal with returns like the Nordstroms and Neimans of the world but your policy is nearly non-existent. I know you will use the argument about assortment of samples you offer but it galls me that you charge $10. It is not good business to be so strict about returns and charge for samples. What if I want to try a new lipstick and then hate the color? The tube is used, so I cant return it? Honestly I will keep buying from you because of your unique products but I would buy LOTS more if I didn't have to worry about being stuck with a product that I hate. (BTW some of your samples are so small that there is not enough product to determine if its a good match)

They are a company that cares about not only giving their customers the best clean beauty products but their customer's satisfaction.

Great and kind support and suggestions.