At AyiConnect, we get it. From personal experience, we understand how difficult it is to connect with helpers who can provide good quality of care and speak in a specific language to authentically address your family’s needs. This includes teaching your child a second language, understanding the needs of your elderly parents in their native language, or simply getting someone to help around the house who also share your heritage or similar cultural values.AyiConnect helps to solve this issue by offering families with specific language needs the chance to connect to reliable helpers that can meet their child care, senior care, domestic care, and learning needs across several major US cities. Our mission is to help families obtain affordable quality help while providing stable job opportunities to skilled, yet under-resourced helpers.We have proudly created a culturally innovative platform that is committed to serving families and making jobs accessible to helpers from all backgrounds. We fully embrace cultural differences, as our network of families and helpers continues to grow more diverse.Customer feedback and satisfaction is extremely important to us. The continued safety and privacy of you and your family throughout the process are our priority. Our platform is fully insured and built with an underlying technology to detect users that do not align with our values. Whether you go through our self-service or concierge, we promise to deliver the best we can.We pledge part of our revenue to go towards supporting the cause of the AAPI community. For the best user experience, please download our iOS and Android apps.
AyiConnect Concierge (ayiconnection.com) has 136 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
ayiconnection.com
Website
ayiconnection.com
Category
HR & Recruiting
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 36% of reviews.
Latest
Most recent review: August 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Thank you! You and the Concierge have been finding seemingly really great candidates. I really appreciate the support and facilitation you’ve helped.
Response from AyiConnect ConciergeJan 18, 2024
We wanted to take a moment to express our gratitude for the reviews you've shared with us recently. Your feedback means the world to us, and we genuinely appreciate the trust you've placed in us. We understand that when you choose our services, you're entrusting us with your cherished loved ones, and we hold that responsibility with the utmost care, knowing that your loved ones are in caring hands. It's customers like you, who place such faith in us, that inspire us to improve each day.
Thank you for being a part of our journey. We look forward to the opportunity to serve you and your loved ones again, and to continue earning the trust that you have so generously given us.
KB
K B.
Concierge Service Worth It
We initially tried to use AYIConnect's free search service, but we could never have found just the help we were looking for without their concierge service. They were professional and very quick, and we feel we have hired someone who is just what we were looking for. A few minor points to improve on-- we had a question about taxes that it took them a long time to understand well enough to answer us, and in their initial search they did not find what we wanted because they had not looked with one specific parameter in mind. However, once this was cleared up, they did an excellent job and were certainly very willing to be redirected. We are very satisfied with our experience.
Response from AyiConnect ConciergeNov 27, 2023
We wanted to take a moment to express our gratitude for the reviews you've shared with us recently. Your feedback means the world to us, and we genuinely appreciate the trust you've placed in us. We understand that when you choose our services, you're entrusting us with your cherished loved ones, and we hold that responsibility with the utmost care, knowing that your loved ones are in caring hands. It's customers like you, who place such faith in us, that inspire us to improve each day.
Thank you for being a part of our journey. We look forward to the opportunity to serve you and your loved ones again, and to continue earning the trust that you have so generously given us.
JW
julianna W.
Great service
Wonderful service
Response from AyiConnect ConciergeNov 27, 2023
We wanted to take a moment to express our gratitude for the reviews you've shared with us recently. Your feedback means the world to us, and we genuinely appreciate the trust you've placed in us. We understand that when you choose our services, you're entrusting us with your cherished loved ones, and we hold that responsibility with the utmost care, knowing that your loved ones are in caring hands. It's customers like you, who place such faith in us, that inspire us to improve each day.
Thank you for being a part of our journey. We look forward to the opportunity to serve you and your loved ones again, and to continue earning the trust that you have so generously given us.
AZ
Anna Z.
thanks Ayiconnect
Third time using them, first time leaving a review. I don't typically like to write online, but appreciate all they do. Time after time, they helped us with someone relliable.
Response from AyiConnect ConciergeOct 9, 2023
We wanted to take a moment to express our gratitude for the reviews you've shared with us recently. Your feedback means the world to us, and we genuinely appreciate the trust you've placed in us. We understand that when you choose our services, you're entrusting us with your cherished loved ones, and we hold that responsibility with the utmost care, knowing that your loved ones are in caring hands. It's customers like you, who place such faith in us, that inspire us to improve each day.
Thank you for being a part of our journey. We look forward to the opportunity to serve you and your loved ones again, and to continue earning the trust that you have so generously given us.
CU
customer
Our experience with AyiConnect was pretty smooth. Found a nanny who is good with the kids. Everything was clear. Their expertise was shown from the get-go. They answered all my questions during the ca
Our experience with AyiConnect was pretty smooth. Found a nanny who is good with the kids. Everything was clear. Their expertise was shown from the get-go. They answered all my questions during the call and provided responsive support throughout the whole process.
Response from AyiConnect ConciergeOct 6, 2023
We wanted to take a moment to express our gratitude for the reviews you've shared with us recently. Your feedback means the world to us, and we genuinely appreciate the trust you've placed in us. We understand that when you choose our services, you're entrusting us with your cherished loved ones, and we hold that responsibility with the utmost care, knowing that your loved ones are in caring hands. It's customers like you, who place such faith in us, that inspire us to improve each day.
Thank you for being a part of our journey. We look forward to the opportunity to serve you and your loved ones again, and to continue earning the trust that you have so generously given us.
RC
Rachel C.
Elaine's passion
Elaine's passion for child care, her clients, their families and her business is one in a million. She is compassionate, caring and sincere which reflects in everything that she does.
Response from AyiConnect ConciergeSep 27, 2023
We wanted to take a moment to express our gratitude for the reviews you've shared with us recently. Your feedback means the world to us, and we genuinely appreciate the trust you've placed in us. We understand that when you choose our services, you're entrusting us with your cherished loved ones, and we hold that responsibility with the utmost care, knowing that your loved ones are in caring hands. It's customers like you, who place such faith in us, that inspire us to improve each day.
Thank you for being a part of our journey. We look forward to the opportunity to serve you and your loved ones again, and to continue earning the trust that you have so generously given us.
SL
Shen L.
Thank you team!
Thank you team for being so responsive and patient with our questions. We are matched with someone fantastic. We love her.
Can’t be happier.
Response from AyiConnect ConciergeSep 21, 2023
We wanted to take a moment to express our gratitude for the reviews you've shared with us recently. Your feedback means the world to us, and we genuinely appreciate the trust you've placed in us. We understand that when you choose our services, you're entrusting us with your cherished loved ones, and we hold that responsibility with the utmost care, knowing that your loved ones are in caring hands. It's customers like you, who place such faith in us, that inspire us to improve each day.
Thank you for being a part of our journey. We look forward to the opportunity to serve you and your loved ones again, and to continue earning the trust that you have so generously given us.
DB
D B J.
Really regret spending $1200 on their…
Really regret spending $1200 on their concierge service. Typically, Chinese nanny agencies take commission from the nannies, not the parents, but they did not collect any commission from the nannies and, despite us telling them what the upper limits of our budget was, they advertised a number that was 30% greater than what we asked for, saying that this was to lure people with "experience..." By the way, as part of their intensive vetting process that definitely wasn't just them posting an ad in a group with Chinese nannies and then sending candidates, one at a time, to you (when they're supposed to present 2-3), they sent us a nanny candidate who apparently had just taken a job with a CASINO...Also, unlike traditional Chinese nanny agencies, they don't even help you arrange the transportation. This service is so totally not worth it especially since they rip off families.
After two nannies who we paid money hand over fist to hire, one of which was extremely inexperienced and had 0 experience taking care of a 2 month old, which we still paid well above market rate to hire, I decided to use a Chinese agency in New York that provides everything that AyiConnect does AND MORE, setting you up with a nanny but FOR FREE. They've even arranged transportation and facilitated getting us references from the nanny, which AyiConnect absolutely did not do. They also did not jack up the price we told them, and as a result we are now paying 40% less for our current nanny than we did before, and are happy with her.
If you can speak Chinese, even at an elementary level, then you should not work with AyiConnect and instead utilize other channels like I did and have them set you up with a nanny instead. AyiConnect is just a scam to trick Asian Americans who can't speak Chinese. You can thank me later.
Response from AyiConnect ConciergeSep 16, 2023
Hi there,
We appreciate your review, but we couldn't locate your name or experience in our records. We want to clarify that our fees are quoted based on effort rather than a percentage of the annual salary.
Our mission is to enhance the working conditions and ensure fair compensation for caregivers. We're committed to collaborating closely with our clients, getting their feedback throughout the process for the desired outcomes.
We value genuine feedback from our customers. If you had a real experience with us, please share more details or contact our support team to help us better understand and assist you.
Thank you.
