Tianjiao J.
little replies from nannies and service
I bought the one-month membership on Ayiconnection. I sent messages to a lot of nannies on their website. Only two nannies replied to me and said not available for my job. When I contacted their service, I got no reply at all. Is the nanny information on their website real? Are the nannies still active in working? I felt I wasted more than 30 dollars on a fake nanny website. Don't use this website. I felt lucky that I just wasted more than 30 dollars instead of hundreds. I left my message at the website and contacted wechat ayiconnection once. I tried my best to find way to contacted the service. Now you said you didn’t see my message, what should I say? I contacted nannies before this pandemic goes bad. Now that’s a good reason for the poor service.
Response from AyiConnect ConciergeApr 5, 2020
Hi Tianjiao Jin, thank you for your feedback here and hope you are staying safe and healthy in this time. We can appreciate the slowness in nannies' responses and their availability during this time of CoVid-19 crisis. It is also worth looking into your job requirement and rate, which we highly recommend a competitive market rate for your local area given the current situation. We take our customers' feedback or responses very seriously - there might also be some misunderstanding, as we can't find any correspondences with the name Tianjiao Jin in email, facebook, or wechat that you reached out to us prior to this review. As we provide concierge service, our staff has reached out to you directly to look into your job post and help you source the right person for the job. Please respond to her message at your convenience so we can better understand your situation. Thank you for the time.