Luca N.
Their customer service is horrendous
Their customer service is horrendous. If there is hint of trouble they will drag you along and waste your time and not resolve the issue. Very passive aggressive and cloying, some of the most annoying customer service I've ever dealt with. The items they sell are nicely designed though, just make sure you like them enough to overlook production problems, and if you shop sales or mystery packs be ready to receive crap and not complain.
Response from Awe InspiredOct 2, 2026
Luca, Marwan here CX manager at Awe we're sorry this is how your experience landed — that's not the standard we hold ourselves to, and we want to make it right. Please reach us at [email protected] with your order details and we'll dig into both the production issue and the support you received. We'll take it from there.




