Awe InspiredReviews of aweinspired.com

litterally both of my orders arrived broken

Their customer service is horrendous. If there is hint of trouble they will drag you along and waste your time and not resolve the issue. Very passive aggressive and cloying, some of the most annoying customer service I've ever dealt with. The items they sell are nicely designed though, just make sure you like them enough to overlook production problems, and if you shop sales or mystery packs be ready to receive crap and not complain.

I purchased a locket from this company in August of 2025. I did not realize they had added a $0.00 "The Goddess Circle Membership" to my order. Then, they proceeded to charge me for 12 months for something I didn't authorize. Their weird "$40 dollars are flying into your account" emails were sent to my spam folder. I happened to search my spam for something and decided to open one of their emails. Only to realize Awe Insipred had been charging me for 12 MONTHS and had taken over $500 dollars from me towards this fake membership, and said I had these credits to use on their website. I have reached out to them and my bank. Please buyer beware!!! The locket I purchased is pretty, but it's not worth the initial $91.47 I paid or all of the extra stress and deception.

The one star is for the kind and helpful customer service team who got back to me so quickly, generated me a return form when I wasn’t able to do so on the website and received my complaint with kindness and understanding. I want to start this by saying that I have been looking at Awe Inspired’s jewellery for years now, but never taken the plunge to buy anything until I had painstakingly saved and saved over the years and I was in a position (finally) to treat myself to a gold vermeil special edition Persephone necklace. My order arrived this evening and I have never been so disappointed, deflated, let down and shocked at something ordered off the internet for years, possibly ever. The pendant was tarnished and marked all over the back of it and the front of it looked cheap and haphazard. The garnet had out of place gold overhanging the top of it slightly and it was really noticeable, even from a distance. I’m so annoyed I didn’t read the reviews on here first noting similar experiences with poor quality jewellery so at least my hopes wouldn’t have been so high, but I can’t believe how terrible the quality is for something that is supposed to be brand new and never worn - it looks like something out of a Christmas cracker. It sounds silly but I feel a little heartbroken, I’ve had my sights set on this particular pendant and then the special edition that came out later for several years now, and after finally being able to treat myself, I feel so disappointed and let down by the quality that I didn’t even want an exchange, anything that looks like that brand new isn’t going to fare well after a week of casual wear, let alone years. I love the necklace so much and I’m absolutely gutted I cannot own it. If there was a solid gold version then I’d genuinely consider saving up for it, but even then, I don’t see myself giving any of my hard-earned money to this company after what they sent me today. It’s insulting to spend hundreds of pounds (dollars) of your own money and receive something of such poor quality.

I really wanted to like the items that I got not even a year ago. I purchased two ring sets the Oracle stacking set and the butterfly stacking set both in silver. The butterfly rings are not just tarnishing they are starting to oxidize the set cost $200+.While the Oracle ring set feels like plastic and with a $175 price tag I’d say that is ridiculous.

Purchased a small Hecate pendant as a gift that was advertised as sterling silver only to have the finish crack and peel off in less than three years. Rhodium finishes when properly applied wear away gradually. They don’t peel and crack off. Customer Care offered only an apology and then later - AFTER I left this honest review- they offered a $30 coupon. For a ninety-three dollar pendant that was supposed to be sterling silver I am extremely dissatisfied. This company is selling poorly made jewelry that will not last and their pieces are quite expensive. Replacing or repairing the defective pendant would have been the right response. I don’t trust that they’ll stand by any of their pieces as they basically blamed me - the buyer - for the fact that the pendant didn’t hold up. It’s a pendant that was worn by an adult - it wasn’t mistreated. All of their email responses were obviously AI generated. There is no personal touch or actual “customer care”. I will not buy anything from them again.

I ordered a necklace for my wife to be as a wedding present. Upon arrival I did not check straight away. I ordered the gold vermail and received silver. When I made them aware of this they told me that I was to send the necklace back and they would send the right one out. Once I had sent mine back they regretted to inform me that the gold one had run out and gave me a gift card instead (at the same time they raised the prices for the gold one). When I later was in contact with customer service they said the necklace would be back in stock mid August and that I’d have to order it myself since they closed the case (?). It came back in stock 2 days later. When I tried ordering the necklace, they told me they couldn’t ship it to Sweden (where I’m based), nor the UK where I could arrange it to be sent to me instead. They then tried to give me the giftcard again. I then wanted a refund which I got. But not the full. I was missing 58-59 usd (I paid in SEK). I’m not sure if the value of currency effected (it didn’t look like it). When making them aware of this they simply responded that it had been sent out. But I still lost money, for nothing but headache and what was supposed to be a wedding gift for my new wife. Extremely disappointed with them for poor communication, not only with me but what seems to be within their own company. I can unfortunately not recommend them, even tho they seem to make adequate jewelry.

I should have read these reviews before buying from this company. While I was happy with the necklace initially, I have found out that there so-called warranty is worthless. The people who helped me were just following orders but for a necklace that I take incredible care of and it only a couple of years old, is already wearing off as if it isn't real silver. All they would do is gift me the amount of 40ish dollars rather than offer a replacement. They claim they no longer offer that necklace but I saw it on the website after they lied to me and they explained this is a newer version of the necklace and it looks exactly the same. You can hardly buy anything for 40 dollars on their site so that it pointless. I just wanted a replacement pendant. I will, like many other, not be buying from this company again. Ill stick to a local jewelry store that will honor their warranty and product.