LS
Site doesn't work and I feel like I was scammed
I've been a subscriber for nearly a decade and every year the site loses more and more functionality, to the point that in my latest attempt, none of my accounts updated at all, despite following their complicated instructions. Recently I had a unexpected charge on my credit card for my subscription than was 400% higher than my usual yearly rate. When I subscribed initially I did because I was told I would be locking in the current rate and would be grandfathered in to that rate as long as I remained a subscriber. They didn't honor this agreement, instead referring to a technicality in their terms and conditions that said they could raise the price whenever they wanted, despite any agreements or promises they might have made to their customers. I feel like I got scammed, and regret having been a loyal customer for such a long time, even when their site barely works. I can't believe this site will stay in business for much longer, and a simple Excel sheet actually works better for tracking miles.
Response from AwardWalletFeb 22, 2025
Hi LS, We’re sorry to hear that you feel this way. We want to clarify that the price increase from $10 to $49.99 per year was communicated well in advance. We sent multiple emails to all users, posted about it on our blog, and provided over a month’s notice to ensure transparency. We also offer a no-questions-asked refund if a user is not satisfied, as our goal is to provide value, not frustration. Regarding functionality, we continue to add new features and enhancements, not remove them. While some services rely on external factors beyond our control, we actively work to improve AwardWallet's capabilities. We appreciate your nearly decade-long support and understand that price changes can be frustrating. If you’d like to discuss this further or request a refund, please reach out to our support team. Best, AwardWallet Team