AVOXIMoving your communications to the cloud doesn't have to be difficult, or expensive. With AVOXI, we enable your company to work anywhere at any time with our global voice and contact center solutions.
AVOXI (avoxi.com) has 152 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Computers & Phones · ALPHARETTA, Georgia
Excellent
Computers & Phones · Atlanta, Georgia
Excellent
Computers & Phones · Atlanta, Georgia
Excellent
Computers & Phones · Atlanta, Georgia
Excellent
152 approved reviews, newest moderated first
Arnouss M.
this is a scam, I was pending with no order confirmation, any email, neither login access. 2 days later finally get a reply with many proof documents to submit, submitted it and still no answer. + worst customer service experience
jake P.
Just another scam company, their 0800 service worked smoothly for about 2 months and then stopped working. After multiple inquiries they were adamant the only solution was upgrading our plan to a significantly more expensive package. Going off of the amount of traffic we were unable to connect to we probably lost about $60k worth of work over the last few months
Chioma J.
I asked that they canceled my subscription and process a refund because the platform does not provide the services I require instead they deducted another $23 from my account. This is a Fraud!!!!!!!
atanas Y.
AVOXI is TOTAL SCAM. They charge you for service you do not need, never signed up for and when you ask for refund they tell you that it is not possible. FOR A SERVICE THAT YOU NEVER ORDERED, AGREED TO OR USED!
Kathryn D.
Yep - scam. Their advertised prices are definitely not what they charge. Their customer service is horrible. Absolutely do not go with this company. You will regret it.
Response from AVOXINov 15, 2022
Hi Kathryn, thanks for your review. I'm sorry to hear you did not enjoy your interactions with AVOXI. I reviewed your account notes and see that there was some confusion in knowing where we are headquartered as a business and the frequency of your bill. I am glad that our rep Khulile was able to assist you quickly and effectively in resolving your questions and cancelling your account as requested. We will take this into consideration for future customers and how we can be clearer on these items. While we are based in the US, we are an international business helping people in 100's of countries around the world and want to ensure we can provide clarity to everyone equally. Thanks again for your feedback and giving AVOXI a chance.
Chris
AVOXI IS A SCAM COMPANY DO NOT, I REPEAT, DO NOT USE THEM They use fake accounts to boost their reviews to 5 stars!! I have written in to their chat 1 year ago to cancel my account because they charged me after I tried to cancel when my trial did not work. They did not proceed to cancel! And I have talked to their chat over and over again to cancel my account and I keep getting dropped off the chat with no confirmation! There is no other way to cancel this account than the operators cancelling it! They hold all power! DO NOT SIGN UP!!
Response from AVOXINov 14, 2022
Hi Chris, thanks for your feedback. We reached out to you (through Trustpilot) to gather some more details to better address your issues but haven't heard back. It would be great to understand which chat you were initiating conversation within so we can review the channel to ensure this is not happening to anyone else. In terms of cancellation, in order to protect you and your business there are a few ways you can cancel your account, if you have the right permissions, depending on the service you have. If your account is still active and you still need to cancel please contact us at [email protected] or you can do so from within our platform itself by using our support function. Happy to help if you need more assistance.
Harry
Prices in USD for Canadian customers and extra fees not disclosed. Trying to cancel number but can't log in. Company not meant for Canadian customers with a 30% difference in the dollar. ***update*** The resolution mentioned in my reply from AVOXI was me cancelling my service and going elsewhere. Not what I had hoped for but obviously what needed to happen. Still no invoices. Cancelled number and went elsewhere despite now having to relogo my vehicles and change the website. Brutal company to deal with.
Response from AVOXIJun 6, 2022
Hi Harry - Thank you for your feedback. I’m happy to see that our support team was able to connect with you to resolve your issue. At AVOXI we are constantly taking action on our customers feedback to improve our products and services and your case will be taken into consideration for future service updates.
Tom
Avoxi charged me for a service I never subscribed to, charged me more than I was originally quoted due to "admin fees", and called me multiple times to sell me more services - despite me asking them to not call me. I continually felt like I was fighting against Avoxi every step of the way. They could have easily just provided me the service I paid for, but they had to go a step farther and be unnecessarily greedy and predatory. Had I not noticed my bill was over double the normal amount one month, Avoxi would have kept charging me for something I did not ask for and was not using. Clearly Avoxi is a company have no qualms with taking advantage of customers to try and make a quick buck. I'd highly recommend you avoid using Avoxi at all costs.
Response from AVOXIMay 10, 2022
Tom - Thank you for your feedback. Our team is dedicated to providing transparency and building trust by communicating all new services and fees. It’s unfortunate to hear about your experience but I’m happy to see that our team has already provided a credit to your account in response. If there is anything we can do to win back your business, please don’t hesitate to reach out to [email protected]. We’d love the opportunity to work with you again.