Avocado Green MattressReviews of avocadogreenmattress.com

The customer service for this company is disappointing, the mattress are terrible quality and have started seeing a chiropractor. I’ve been reaching out to customer service for WEEKS and keep getting the run around, I want my 30 day trial to be honored and I want this mattress out of my house with my money back. If this proceeds I will individually reach out to every person complaining on these posts, find more, and file an action lawsuit. This is beyond upsetting and disgusting. SAVE YOUR MONEY!!!!! There are so many other organic companies that offer way better products and service. I feel as if I’ve been sleeping on a cardboard mattress.

They shouldn't be taking peoples money if they can't deliver the product. After several months of nothing I got a notice that it will be at least... which means possibly more... another month. Terrible customer service... who knows if their product is any good. Also they have had a LOT of my money for 2 months. I can't help but wonder if I have been scammed. Worse still I can't get in touch with a person to even cancel the order.

If I knew how awful the experience would be - I would have NEVER ordered it. In this time of great financial stress, we find ourselves in need of a good bed for my sick husband. After waiting for the mattress and the bed since AUGUST- we get the same runaround everyone else has been experiencing. I am sorry - but it does not make me feel better. PLEASE consider all your options before sinking $5000+ into something you may not ever see! And their answer? Well if you want we can cancel and you can go with someone else - except I don't know when the funds will be reversed back to your account!!!

So...I want to start by saying this isn't a review of the mattress...because despite ordering it 8 weeks ago and being told when ordering it 3-4 weeks to build it and 3-5 days shipping, still hasn't been shipped YET they have had my money since I ordered it AND if I hadn't emailed them a couple times I never would have even heard anything from them. The people are very nice when you eventually get to them but despite seeming like a hip and modern company they have no customer support or way to track your order without emailing them. Last time I was told scheduled to be completed Oct 20 and they would email me. Nothing. If I was a company that had issues in their supply chain, and I really cared a lick about my customers, I'd at least be emailing them apologies, ESPECIALLY if I had taken their money and these aren't cheap!, but the only time I've heard from them is if I email them. Additionally...their website says actual unedited reviews but you will notice they are all 2+ years old and 5 star if you look at the first pages and no way to sort them and who has the time to go through 25000 reviews. I'd be willing to bet if you could put in a review and/or get the latest reviews...their customers would not be very happy with this company. Take your customers money before you have built their bed or shipped it and then go away and never contact them...yeah this is legal robbery... I really wish I had gone with my first instinct and ordered an Idle or something else because this has been very disappointing.

Do not buy!! They jack you around with production times. Every excuse is "covid" this and "covid" that. Now they cant get items to make anything and did they tell anyone? NO. I had to keep pestering and pestering where my order is. This is ridiculous. I have cancelled my order. And customer service is a joke. You wont get anything but cue card scripts from them. Lastly, do not buy the alpaca mattress topper. Jear Desus does it stink. Like a barn. After 3 weeks it still stinks. Quite nasty. And its not at all soft as you would expect alpaca to be. Huge disappointment all the way around.

WARNING to those who want to purchase an avocado mattress: this was the worst customer service experience, I have ever had with a company from start to finish. Avocado was unable to locate our mattress, after FedEx said it's 'on a truck for delivery' for 3 days, and the status for when it was to be delivered changed 3 times. We asked Avocado for support on locating our purchase. After being passed along from one rep. to another, no one from Avocado was able to locate our mattress. The most alarming part of this major inconvenience was the lackadaiscal response from the Avocado team. There was absolutely 0 sense of urgency to locate our purchase, and to be honest 0 care. The lack of empathy was alarming and evident. Two managers and reps. said they would follow up with us each day we had not received the mattress, and neither did. One manager said she'd be out of the office and offered no support as to who would oversee the case. After my fiance and I were looking forward to using this product, we never did, as still until this moment no one knows where our purchase is, and we asked for a full refund which was given to us after I had to follow up numerous times. To put it in perspective, our mattress was suppose to be delivered a week and a half ago, and yes, we ordered it in advance as recommended due to 'covid delays'. My one recommendation to Avocado would be to invest in a new delivery service. There are many other companies who deliver and have come through for customers during these times. Also teach your representatives some empathy and compassion. Your investment in the environment and making it a better place should be just as important if not more so than your investment in customer care and service.

Don't waste your time with this company because their service is awful, even though the products they sell appear to be outstanding. I ordered a mattress, plush mattress topper and a bed frame on May 23rd. I received the mattress on June 1st and the bed frame on June 4th. I am still waiting for the mattress topper after 24 days. I have left 3 "callback" emails, since there is no business number listed on the website for customers to call. The fastest way to get any information from this company is a "Chat;" however, after four different chats, I have been told the mattress topper is "in the last stages of production" and will be delivered next week, which is the same story I was told In the prior chat. Although the company provides a 25-year warranty on their mattresses, I came to find out that the warranty is actually only 10 years, with a proration occurring after that. It doesn't really matter, since I doubt this company will be around for another 5 years, based on the total lack of customer service that I have personally received. It appears as though even in the production of the CODID-19 masks, people are having problems with their orders. It appears as though this company is stretched too thin. I would advise anyone thinking about buying from this company to think again, because even though they appear to have a good product, they cannot service your order in a timely fashion and most likely will not be around five years from now, given their total lack of respect for their customers. I wish the review websites that rate the mattress as number "1" would post additional reviews that focus more on the total lack of customer service from Avocado Green, which makes purchase of their products pointless.

Bought sheets. Horrible. Not soft at all. You can get better quality for $30 at Target. Customer service is a joke. I had to dispute the charge with my credit card company to get a refund. Horrible all around.