Avocado Green MattressReviews of avocadogreenmattress.com

I do not recommend the Avocado Green Mattress. I am 5'2 and weigh 120 pounds. It is too firm and without three additional toppers, I wake up numb across my shoulders and hips. I purchased the additional topper, and because of the firmness they sent me two more of the flimsy ones. Unfortunetly, due to a very stressful time around Covid and hope that I would love this new $1,000 purchase, I did not inquire to return the mattress in time. And tough luck, there are NO exceptions to help their customers. I don't know how people "love" this mattress. Take great caution if purchasing. And lastly, Avocado WILL NOT allow you to update reviews after a certain amount of time on their site. What are they afraid of?

I’m not one to write reviews but I would hate for others to experience what I’m going through with this mattress. I researched for at least a year and testing multiple mattresses prior to purchasing Avocado. I would give negative stars if possible. This bed DESTROYED my back, hips, shoulders, neck, basically my entire body. I have hundreds of dollars in medical bills now as I’ve had to work with a chiropractor and get imaging because the pain and symptoms I’m now having are so severe/debilitating. I almost went to the ER because the pain is that bad. It’s a beautiful mattress as far as “looks” but as far as comfort and quality, I’ve never experienced a mattress so uncomfortable and soft as if nothing is inside of it. You sit on the corner and there’s nothing to it. It’s confusing because majority of the reviews for the avocado green say it’s too firm. Customer service is not helpful either. They provided a topper free of charge however it is the flimsiest thing ever. It feels like it weighs 100 pounds but it’s got nothing to it and that’s supposed to be their firmest topper. Customer service has been made aware the severity of my symptoms and how unhappy and disappointed I am and continue to be of zero help. The process of having to return/exchange is an absolute nightmare I won’t even get into that here but from my experience, I cannot recommend this especially for the price. Thousands of dollars to wake up feeling like you’ve been beat with bat plus more money to fix the problems the bed caused. Also, the mattress reeks of urine… I can’t understand how a company can charge so much and then leave their customer hanging like this. It’s terrible. All around horrible experience.

Buyers be wary when dealing with this company. Once the bed was delivered to my home (no small feat) and unrolled it became an absolutely horrible mattress. I had the miss fortune to realize an issue 375 days into ownership. The mattress smelled too high heaven. The odor permeated the bedroom and seeped into other rooms as well. The mattress cover smelled; the sheets had to be washed daily to help the issue. Finally, all bed covering had to be tossed. Pillows, sheets, and comforters. A nightmare. To put it bluntly, this company is incredibly poorly run. The customer service department is populated with children. The responses from the representatives were juvenile, meandering, and word salads. No thought went into the answers – perhaps the script had been misplaced. I was instructed to buy an essential oil like peppermint and spray the mattress. Or just take it outside to air out in the sun. I reside in an apartment building. I just hung up and went mattress shopping. I purchased a Sealy Posturepedic queen mattress and a new box spring. The firm I purchased from removed the Avocado Queen overpriced mess and the box spring. I ordered new pillows and replacement sheets. I took a financial hit on this transaction with Avocado. The warranty is worthless. They simply can't be trusted.

Incredibly difficult to get through to customer service once you have purchased a product. The product is good, but the service is non-existent.

Bought two sets of organic sheets. Washed one, not soft at all, and can't imagine it getting much better. Did not open the other one. Could return only one set as there is some small print in their policy saying that only one set of sheets per household can be returned. I returned the unopened set and will just cut my losses. Won't be using this company again. Customer service was polite but the policy is policy.

Just a terrible experience. Ordered a mattress, base, and paid for in home delivery and hauling of old mattress. Order never shipped so I called to cancel nearly a month later. No apology and only a partial refund - they claim they are entitled to keep $254.70 for in home delivery and old mattress hauling because I cancelled the order. Clearly no one delivered my mattress or removed my old one because Avocado never shipped it. Customer service is an absolute joke IF they even answer the phone. What a terrible company. Definitely don't get involved with this shady company.

I ordered a bed frame, was told it would be ready to ship in two weeks, two months later I just received an impersonal email stating that my order had been cancelled. Good marketing, horrible follow through. I wanted to go with a local, sustainable company. I should have given the other reviews more credibility.

We ordered a crib mattress. It was not even a safe size for the crib (shorter than advertised and shorter than what is considered safe for a newborn). It was also dis-formed with lumps, and not firm at all. I contacted the company immediately and they made me wait the 30 days to return a defective product. Their return policy forces you to jump through hoops that took almost 2 weeks to get through all the hoops and get my refund. At no point were the staff (or possibly robots you interact with in email) listening to my concerns about the mattress. They force you to donate the mattress to get your refund. So, I had to donate a mattress to a local charity where I told them this was a defective product, but I had to do this so I can get a refund. They looked at me with such puzzled looks and took it. I would look elsewhere for a mattress. This company does not produce quality products and they do not make a return for a defective product easy.