Avocado Green MattressReviews of avocadogreenmattress.com

When i go to bed i feel ok . But when I wake up my entire body is aching . I contacted Avocado & there responce was nothing they can do. Complete garbage stay away from this ripp off company . Very nice when buying .nothing but excuses now. I would give negative 10 if possible

My wife and I were considering purchasing a new mattress and wanted something without chemicals that was a bit luxurious. We did a ton of research and were just about ready to pull the plug on an $8k mattress from Avocado. However, before we spent that kind of money, I suggested we purchase a set of their sheets to see if the quality was as good as they say it is. To say the sheets were comfortable is putting it mildly. Honestly, they were the best sheets we've ever owned and we were so happy with them, until... A few months later, I started noticing my back was uncomfortable, and upon closer inspection I noticed that the fitted sheet was starting to pill. Very strange for cotton and we have purchased plenty of high thread count cotton sheets over the years from various manufacturers and have never experienced this. We have an LG Signature washer and we only ever washed the sheets by themselves on the delicate cycle using cold water, with no fabric softeners (pretty much the best, most gentle way you can wash anything). I called Avocado to explain what was happening and the person I spoke with was very nice, but told me that because we were beyond the 100 day trial I would need to deal with their support/warranty department which is only accessible via e-mail. Uh oh. You mean I can't actually speak with someone when there's a problem with your expensive products? Nope. I was told I would probably need to submit photos but someone would get back to me within 48-72 hours. Today I received an e-mail explaining to me how wool, cashmere, and mohair often pill and I should buy a pill comb off of Amazon to take care of the problem. I responded that these are cotton sheets and using a pill comb would ruin the sheet even further. I also explained how we washed the sheets, and included the photos I took of the issue. I requested a new fitted sheet as a replacement and awaited a response. This is the response (and yes, I directly copied and pasted, so the spelling error is exactly how it was sent). "Thank you for your repsosne, Our warranty is limited and specific, it does not cover defects caused by washing. I know this is frustrating however using a fabric softener or changing up the type of detergent you use could help. Some detergents use enzymes to help clean clothes, and one enzyme—cellulase—can help loosen and remove pills in the wash." I responded again asking how using the delicate cycle on cold with no fabric softener could cause a defect in their product, especially when it has never caused a defect in any other sheets we have ever purchased, nor any of our clothing. No response. I am so glad that we didn't purchase an additional set of sheets, and really happy we didn't spend all that money on one of their mattresses. They are fantastic during the sales process but if you ever have an issue with anything, you're out of luck.

After taking my money for an order and never receiving it after a month, I tried to check shipping status. They would not show that to me unless I sent them a photo ID. I have never been asked for that before by any online company. I refused and they supposedly are going to cancel my order and refund me. If I don’t see a refund soon I will report this to BBB, my CC etc.

Customer service team didn’t replace the wrong pillow I received. 2 different size and color! I don’t recommend to anyone.

Avacado Green Mattress has developed two surface ridge lines from head to toe. Warranty says one must rotate mattress for first six months. Since ridge lines have formed in head to toe orientation, rotating mattress would have zero effect in correcting this product failure. Also with mattress topper one cannot simply flip the mattress. Would not buy again even if replacement (under warranty) was free. An expensive experience for a mattress that was initially comfortable but is now very uncomfortable for both myself and my wife due to failed product performance.

I bought a queen sized avocado green mattress second hand for $1000 to save the environment and us some. I believed the company's repute would save me from bad surprises. Turns out it's not worth a farthing. What a waste of my money! This is a horrible sleep for my husband and me, 130lbs and 125lbs. I've woken up with a horrible back ache every morning for three weeks. It wobbles badly when one person moves, kicking the other awake. We could live with that. Much worse, the springs are so different from one another! One side seems ok - my husband's. On my side, some POKE and some SAG and there's this kink with a ridge right along the center - so it pushes me into the saggy regions. I've slept on bare tatami mats (think: cozy floor) quite comfortably. This mattress, however, is just unacceptable. The seller is tidy, single and less than 120lbs, but moves into furnished. She's bought it 15 months ago. It looks brand new. She must have slept on the better side and never noticed. I called CS to find out if something's broken or if this is normal, and to find out what's to be done. First, I'm told to just buy their topper. On insistance, I am told the "guarantee" only applies to the original shipping address (I can ask the seller to handle replacement, but they don't live here any more); then I'm laughed at and, finally, given the silent treatment by a supervisor. What a perfectly horrid experience! This is no spirit of sustainability, your money is all that counts here. I would fully recommend you run, not walk, from this company. There are alternatives with a spine that won't break trust like this mattress breaks mine.

Where to begin? So, I will keep it short and simple. The mattress is way too heavy, it had an odor, and it does NOT become softer over time. I tell you what don't ever have to have surgery and think your going to sleep on this extremely firm bed. It feels like your sleeping on a floor!

I had such a bad experience that I will never buy anything from them again, and am telling everyone I know not to either. I bought a pillow from them as a precursor to buying a mattress. The pillow I recieved was filled with black, hard foreign material, leaves, and fiberous pieces of husk, from improperly processed materials---Not the pure latex and kapoc, like Avocado claims and depicts on their website. Not only was a lot of this foreign material zipped inside of the pillow they sent, but there was a lot of it mixed into the extra filling, which can be seen though the clear plastic bag. I thought this would be a simple fix and a quick customer service call, which I placed within 24 hours of my package arriving. Instead, customer service sent me on a wild goose chase, and wasted nearly two hours of my life, after five different customer sevice reps, online and in-store customer service calls, sending multiple sets of pictures, and emails. It was a no brainer for them to just send me a replacement and take this one back. Instead, after doing all of the above and waiting patiently for a resolution for a few days, Avocadp expects me to take my own time to return the product, and wait for however many days to recieve a refund. I'm willing to bet they will try to automatically charge me for return shipping. surprised that Avocado is not able to provide a replacement of a pillow 8 paid for, especially after I wasted over an hour of my time on the phone dealing with this, taking pictures etc., and will now have to waste more of my time returning the pillow.   None of the photos on their website, of this pillo nor of the internal filling materials,depict hard black seeds, or other foreign materials, which all came in mine.  If the materials that fill their pillows are not processed correctly, which it seams is the case, given the volume of foreign objects mixed in with the stuffing, it does beg the question of whether or not it's safe for one to lie their head on for eight to ten hours per night, or how their other, more costly products, like their mattresses, are processed.  All around a disturbing, frustrating, and dissappointing experience.  Avocado clearly does not care about the customer experience, nor stand behind the quality of their products.   I'm reporting Avocado to the CSPC