Avocado Green MattressReviews of avocadogreenmattress.com

Terrible customer support. I received a damaged mattress foundation 4 days ago and have contacted customer service by phone and email multiple times every day and I still don't have authorization for a replacement. Customer support simply responds to emails by sending written notification of a 72 hour wait period for each request. Over the phone, customer service insists that it is impossible to transfer me to a manger and the local store tells me they have no authority to help me. This has been the most stressful purchase experience imaginable.

I bought an avocado green mattress. What a terrible decision. I followed instructions carefully, but the mattress still smelled. I got sick when I slept on it. Even my dog wouldn’t go near the mattress. I tried to reach avocado customer service for days with no reply. Customer service is even worse than the fumes from the mattress avoid avocado mattresses at all cost.

Item never came. I waited 2 1/2 months for my sheets which never arrived. Nobody ever called me to tell me that they no longer have them and that I will never get them. They said they will refund my money in 5-7 business days AFTER I get a confirmation within 1-2 business days. This is absolutely insane!! The customer service rep even agreed with me they the system is broken. He agreed that I would never receive a call about this. It was incumbent upon me, the customer, to call to find out about my order. I ordered the sheets in the store on February 5. It is now March 23. Isn’t this long enough time to wait for my order?

I bought the avocado children’s eco mattress. My child had an accident (the one night that I forgot the protective cover) hence the term ‘accident’. I could not get the urine smell out of the mattress. I’ve spent so much time and energy trying to fix it. We’ve had accidents on other mattresses (kids 🤷🏻‍♀️) and were able to remove the spot without any issues. (Five little monkeys is what we have for my other child and I highly recommend!!) This mattress absorbed the urine so deeply that I have no other choice then to get rid of the $600 mattress that I’ve had for less then a year and JUST paid off 😞 I’m sorry but a child’s mattress that can’t handle one accident is unacceptable. I reached out to the company and they basically said too bad! Never again - I should have read more reviews before making what I thought was an investment in my child’s health. So so disappointed. NOT RECOMMENDED FOR KIDS

Waited for months to get the wrong product. They won't send me the right product. Non responsive. Kept my gift card money and my credit card. HORRIBLE. They pay for marketing showing positive customer service reviews but read Facebook posts read areas that they don't control, crooks.

Received a toddler pillow that had incomplete or unfinished stitching. Didn’t even have to open the vacuum seal to see it. Still waiting on customer service.

I ordered a quilt from Avocado on Oct.13/24. After 2 weeks of frustrating e-mails and impossible to reach anybody, I asked my visa co to cancel the order. this company must be avoided at all cost

To anyone considering purchasing a mattress from Avocado, be warned. Avocado is quick to take your money but even quicker to hand you off to a third-party shipper and provide below-standard customer service. The time frames they provide are completely inaccurate. When you finally get to talk to a live representative, they tell you what you want to hear and then ask you to track your own delivery. After giving me a delivery date, they never showed up. It's now 9/21/24, and I still haven't received my refund after canceling on 9/12/24. The third-party delivery company keeps contacting me for a delivery I canceled 9 days ago. I've notified Avocado's customer service multiple times, but they don't do a good job of communicating and upholding the most basic customer service. I had to open a separate complaint with my credit company to alert them of this transaction, and I'm still waiting to hear from Avocado.