Avis Car RentalReviews of avismontenegro.com

I rented a car in Rome driving through Italy, France and finally Barcelona. When we stopped by to have lunch in a rest area just outside Genova, our car wont start. It took road assistance to arrive after calling Avis several times 3 hours of waiting. Road assistance was not able to start it as well so we were given another car in Genoa airport. We were told that we will not be charged for not refueling the car since it wont start and it was taken by road assistance. When we returned the new car in Barcelona, we were charged for not filling up the first car that failed starting. I submitted to Avis 2x my complaints to be refunded for refueling charge twice and i was denied both times and they didn’t even bother to answer back my 2 follow up emails. So dont rent a car from A vis as if you have problems on the road they are very slow, requires several phone calls and they will charge you refueling charge on the car that you cannot drive to a gas station for refueling. Worse , we wasted one day of our precious holiday just to get a new car.

We had a very disappointing experience with Avis Car Rental at Tivat Airport. Our flight arrived late, and unfortunately, we had to wait in line for nearly 2 hours before being helped. The counter was clearly understaffed and completely disorganized. The worst part came when it was finally our turn. Despite repeatedly explaining that we already had full insurance coverage, the staff insisted we purchase their additional insurance. They outright refused to give us the car unless we agreed to their terms. It felt like we were being strong-armed into paying extra for something we didn’t need. It was approaching midnight, and we had no alternative means of transport to reach our final destination, so we were effectively forced into accepting their conditions. It felt predatory and dishonest. I would strongly advise against using Avis in Tivat unless you want to deal with long lines, unhelpful staff, and shady upselling tactics. This experience left a very bitter taste and completely ruined the start of our trip.

De grootste oplichters die je je kunt voorstellen. Wij hebben een boeking gedaan voor een hybride mercedes. Onze vlucht had vertraging en wij hebben gebeld en dit was geen probleem. Bij aankomst kregen we een suzuki mee. Wij hebben aangegeven een Mercedes te hebben geboekt of gelijkwaardig. Suzuki is niet gelijkwaardig. Er werd aangegeven dat Avis Sofia helemaal geen mercedes heeft. Meteen klacht ingediend. Avis heeft bevestigd dat we hebben betaald voor een hogere klasse, maar een lagere klasse hebben ontvangen. Compensatie doen ze niet want de vlucht was vertraagd. Dat de autohuur is betaald ruim 6 weken van te voren doet er niet toe. Dit is pure oplichterij.

DO NOT USE AVIS AT TIVAT AIRPORT. Absolutely appalling service from pick up (3 hour wait) to drop off 2 weeks later. We are now out of pocket by Euro 200 (hidden costs no one told us about) and almost missed our flight due to complete incompetence on their part. I will never use Avis again for car hire.

Am I the only one who has got a cheaper category car than reserved without discount or a free upgrade to a better car? And they dit it twice. I was offered a car that met my reservation in the other airport but when I got there 3 hours later and 1 hour waiting at the office i still didnt get a car that met my reservation car class. ( and the needed space for luggage)

Exact same as all other reviews. They are forcing you to buy extra insurance for release of the car. Which after contacting the third party company we booked with, we never need to pay in the first place. It is a complete SCAM

Oh my god, I wish I looked at reviews before booking. Every review is TRUE, except for the one 5 star. This place uses predatory practices on international tourists. They absolutely make money from insurance selling and insurance fraud. 1) When I rejected their LDW, they asked for 25,000 euro deposit. Yep, you saw it right. 25K euro. (In contrast, I picked up a car in Bulgaria with 500 euro deposit just a week earlier) They claimed it's company policy, but could not show the policy and the representative was very impatient and rude, saying that my inquiry was slowing him down to serve other customers. 2) when I returned the car, they pointed to a minor dent on the lower part of the right bummer. I shared the pictures with multiple people and none can tell it apart without me pointing to it specifically. Shame on me for not taking the full walk through. This will forever be a mystery if this was a pre-condition. With 25K deposit on the line and a pending international departure, I felt I had to acknowledge there is a small chance that it was my doing. They charged me 1000 euro for that small dent. Within it, 650 euro for materials and labor but the rest are premium fees that they claim just came out of avis system. I'm willing to bet money that they won't fix that dent and will not incur any lost of time from the repair. Please avoid this place. Don't trust them just because they are under Avis brand. @Avis - shame on you for not taking any actions after consistent customer reviews reporting the same issues.

booking with avis was easy and efficient. the car was clean, well-maintained, and perfect for our trip. highly recommended!