Avis Car RentalReviews of avis.us

False charge for cleaning. Avoid this company. They make fraudulent claims after the car is dropped off. AVOID At ALL COSTS orherwise you might have a very nasty surprise - I did.

Rented a car from Dallas Fort Worth and around 2 weeks after returning I get charged $125 to my credit card for a cleaning fee. I ask for photos of the supposed stains and I get sent pictures of grey upholstery with stains. The car I rented had black upholstery. This is a money making scam from Avis. Do not rent a car from them as they have your credit card details and will then make spurious charges to it and you have no avenue to get a refund.

Overall not a great experience. Firstly on booking you don't add the one way fee to the advertised prices, which all other rental firms do, very misleading and makes it hard to compare. At the desk we were just told which bay and everything was in the car, but then there was no paperwork or damage report. I managed to find someone who explained the paperwork was emailed, which I never got, then they said go to the gate for the damage report, the car was covered in minor but sizeable damage so I pulled up near the gate and asked, she seemed confused and told me to pull up at the gate. Very little damage was recorded and because I was at the gate, a queue was forming and the pressure is then on to accept and drive off. So I had to pull over to photograph all of the damage myself. Also it's worth adding at Midway we got dropped off in a taxi and there was no signage or explanation as to what to do at any stage so we got lost, went to the terminal had to get a bus back to where we started, it was all so unclear. On returning the car, it turns out that what we had pre paid, which was your advertised price that we agreed to was only an "estimated price" and you can add whatever the hell you like once the car is returned. In this case, $155. That is not made clear when booking, it's in the small print of the receipt, we would not have booked with you and certainly will never again. It's a shameful, sneaky, misleading and disgraceful way doing business. So well done, you scraped every penny out of us but you won't ever get our business again.

Rented a one way hire from Salt Lake City to Denver. The two front tires on the minivan were bald; one worse than the other. Car was not cleaned and the body work was in poor condition. Contacted Avis via there online service because using their phone service was hopeless. It took them 9 days to respond via email. By that time we were in Breckenridge with one day left before returning the vehicle at Denver. After spending nearly 50 minutes waiting to have me phone call answered the option they offered was have the car towed to Denver, collect another car, drive back to Breckenridge and then return it the next day. The other offer was to refund the cost of the one way hire. Our trip to the states was great apart from our experience with this rental. I appreciate I should have taken more time in inspecting the car but have now learnt my lesson; renter beware. Would not recommend Avis and more than happy to have this report sent to them

I recommend that you end your relationship with CarTrawler as this is damaging their good name and reputation. They are causing unnecessary frustration and I feel cheated.

Rented a Avis car in San Antonio and dropped it off in Houston. All went well and the car got inspected. 3 months later I got a 150 USD charge on my credit card without previous notice. A couple of days later a letter was sent stating that a tire was damaged. No previous communication, no photographical evidence no nothing. Told them that the car got inspected and if there really was a tire damage they did not notice there was no evidence that I caused that damage in case a damage existed in the first place where I got no evidence of. Asked my credit company to reverse that charge and now I am ready for a fight.

Beware of choosing Avis Car Rental. We picked up a car Nov. 14, 2024 in White Plains to drive 35 minutes to our home, then drop off early in the morning at White Plains Airport(35 minutes). We were 4 adults. When picking up the car, we inspected it with the attendant for damage. There was a lot of dents and scratches, and it was noted. It was dark when picking up so we didn't notice how dirty the seats were until the morning when leaving for the airport. We figured that they knew the condition of the car. We dropped it off, the attendant at the Avis Airport checked everything and said we were good to go. A week later, while on vacation, we received a notice from Avis that we were being charged $450.00 to clean the interior of the car. We tried to fight it with them. Unempathetic customer service people just said, "No, you must have dirtied the interior." We tried to fight it through our Chase card twice, but to no avail. Avis told Chase that their employees were, "highly trained and competent staff, that don't make mistakes." This is a joke! We have been loyal customers and are highly responsible people. We don't eat in cars, and any reasonable Avis employee would have seen that 4 adults on a quick drive to home then to airport, the stains on the seats most likely wouldn't have been from us. It looked like a messy family with kids had spilled fast food on the seats. I pride myself on honesty, integrity, and taking responsibility for anything I am guilty of. To be charged unfairly for something we weren't responsible for, really upsets me. After googling this issue, it turns out many others have had the same issue with Avis not catching the car returned dirty or damaged and then blaming and charging the next renter instead. Burden of proof is on the renter. A few weeks later, we used another Avis car(reservation was made before this mess) from White Plains to JFK for a flight on Dec. 19, 2024. This time we took pictures of everything, inside and out. We made sure to fill up the car with gas, just before the airport. This time we took a picture of the gas gauge on the dash board so we have proof of full tank on return. Good thing we did because we got charged and extra $30 for gas not being filled. Honestly, in all the years of renting cars(without incident) from all of the different rental companies, these things have never happened to us. Avis, are you guys desperate for money? You have certainly lost our loyalty and business. I plan to tell anyone and everyone about our experience. Shame on you Avis! Do better!

Avis is a terrible business. I prepaid a rental and then found that they subsequently double charged me for the car rental after we returned. After months of trying to get support from Avis directly, I was forced to dispute the charge via my Visa credit card. Visa ultimately agreed and forced Avis to refund me. I now consider Avis a contemptible company that should be avoided. Funny enough, months after the dispute was closed, Avis sent me an email saying I was blacklisted from renting their cars forever. 😁