Avis Car RentalReviews of avis.us

paid for an upgrade showed up at the location to pick up the car. There was about five cars in the whole parking lot. All were filthy dirty inside and out. I took the only vehicle that was available. Drove it all the way home there was no trunk this was supposed to be a vehicle for seven people had to exchange it at another location. They told me I was downgraded, even though I paid for an upgrade. when I was getting the rental, I let them know that I had a coupon for two extra days and I would not be back on the day that I originally booked for they told me they could see the two free days on my account I filled my car up, took it back. I just got an extra bill for over $300 including a gas charge. I’ve called several times. I asked to talk to the billing department sit on hold for 45 minutes this time and the guy told me I need to go to the citations department never heard of a citation department of a car place. He transferred me after 45 minutes and they’re closed. I am at my wits end so upset

I had a terrible experience. I bought a rental package with a online operator (Booking), when I arrived at AVIS in Los Angeles, they charged me a lot for services and insurance that I hadn't requested. The same thing happened to a couple behind me. After we complained, they removed the insurances from the contract. But when I got home, surprise! They charged me for a category change of the vehicle that I hadn't requested! The contract is impossible to understand — it's impossible to know how much you are paying and how much is a deposit!

While trying to book two cars through Budget, I was transferred to AVIS. As I was dealing with an AVIS agent and trying to get information, I was twice hung up on. Very frustrating. At the airport, one agent was on duty while the line grew, as that agent had just come to join another, but the other took off just when the line, resulting in long waits for customers. The gal at the desk was friendly and fine, but she was the only bright spot in a dismal experience. The vehicles were great and served our needs.

Booket bil gennem rejseselskab, og troede alt var fint. Efter hjemkomst kan vi konstatere at AVIS i den grad har manipuleret og sat udgifter ind i kontrakten som vi aldrig blev bekendtgjort med ved afhentning. Nu har vi betalt depositum , plus de fortsat har reserveret depositum. Vi fik aldrig en lejekontrakt på mail , ej heller en bekræftelse på at bilen var returneret . Virkelig dårlig oplevelse, så lejer aldrig bil gennem AVIS igen , og råder ikke andre til det heller. Det bliver et dyrt bekendtskab. De dårligste anbefalinger herfra

We recently rented from Avis in Rapid City, SD. Shortly after driving the car, we noticed a rattle in the left rear tire. After driving the car for 3 days, the "rattle" was getting worse. While on vacation, we returned to RAP to exchange the car. Jesse Sorensen, City Manager, assisted with the exchange. During the process, we requested consideration for having to return the car and the inconvenience created by this interrupting our vacation / causing us to lose a day. Jesse stated "we didn't ask you to give up a day of your vacation". He also insinuated that he could not know if had somehow caused the problem. We felt we were doing the right thing by returning the car as the noise was getting worse. We didn't want to damage their investment, nor did we want to be stranded in later travels. The replacement car given was not equivalent to our original car and no consideration was provided to us. After being accused of damaging the car and being chastised for returning it by Jesse, we have vowed to NEVER rent from Avis again.

Overcharged more than double the agreed price – avoid! I rented a car from Avis in Kentucky and was quoted around $480. After returning the car in perfect condition and on time, I was charged $931 – nearly double the original estimate. They added an outrageous $159 fuel charge, even though I had filled the tank just before drop-off (with proof from my credit card). Customer service has yet to fix the issue. I feel scammed, and I’ll never rent from Avis again. Watch out for hidden fees and charges – get everything in writing and take photos of the fuel gauge!

Do not use Avis if you want honest and transparent pricing. I was charged $125 cleaning fee after returning the car in perfect condition at Houston George Bush Airport. The agent who inspected the car said it was "all good" The charge apparently pertained to a little bit of dust in the footwell. Surely valeting is part of any normal rental ? - I have certainly never experienced this with multiple other rental companies. Once they have your credit card they can charge what they like .... and they did again with an extra $89 slapped on for roadside assistance (which I didn't use) and was apparently in the (very) small print. Again, if their car breaks down surely they would rescue you as part of the normal service?

I rented a car from New Orleans airport. My rental agreement was for $95.20. When I rented it, the lady at the desk didn't give me any paperwork. When I returned it, the man didn't give me a receipt. He said I would be emailed a receipt. I wasn't, but I was overcharged $16.84. Avis is a bunch of thieves. I emailed their customer service. They keep giving me the runaround by asking for information they already have like my credit card, etc. I put in a complaint against them at the BBB. They said the overcharged was for gas. The tank was full. They said I was short by .2. That means they are charging me $84.20/gallon. That's a scam and a bunch of thieves. Don't rent with them. If you do, get all the paperwork up front.