Avis Car RentalReviews of avis.us

We dropped off a rental car at the Atlanta airport and left something very valuable in the back as we were in a hurry. This was midday and we called the very next morning to try to get assistance. Infinite loop of automated calling services that all landed somewhere overseas. Tried calling the lost and found helpline over 100 times with zero answers. Terrible customer service and would never use again.

If I could give negative stars I would. This is the WORST rental car company in the US. At the Cleveland-Hopkins Airport, their posted closing time is 12:00 midnight. I am arriving on a Delta flight which scheduled to land at 11:15PM. But planes can be delayed, I have baggage to pickup, and the Avis rental cars are not at the airport. I wanted to know if Avis has the same policy as Hertz and stays open extra hours for late arriving flights with passengers who have rented a car from Hertz. But Avis will not pick up the phone. They are so sloppy and incompetent that the answering machine says to press 7 to repeat its options and then disconnects the call! Like all American corporations, Avis has no concern for its customers. Their only interest is to rip you off for a rental fee. Greed and incompetence. Stay away from Avis.

Hired a car via the British Airways affiliate website to pick up at LAX Flight cancelled so pick up delayed, eventually arrived at LAX at 8pm Asked to sign electronically a document that stated the car will be supplied with a full tank of fuel On pickup car smelled rank inside and had only reserve fuel in the tank, 29 miles range Customer sales agent was nowhere to be seen once he handed keys over in the office so with a 90 minute drive ahead at 8pm I decided to fill the car up myself and sort out the bill later instead of more waiting around On hand back a week later I spoke to a customer service advisor and told him of the situation on collection. He stated that I will be refunded on the basis I wasn’t given a car with a full tank of fuel as per the agreement, and advised me to contact Avis customer service on my return to the UK On my return, the Avis UK customer service number kept disconnecting me after several menu prompts so I contacted Avis via their customer service portal (click here to contact us). I explained the situation, attached a copy of the receipt for the fuel used to fill the car up on the date of collection and within 30 minutes of collection to be advised by Avis customer services that “You were advised to contact customer services by our agent at the airport” - hello? I contacted customer services via their website as I’m not going to call a US number from the UK to speak to someone Also “regretfully we do not reimburse customers for fuel they put in the vehicle” Well if I’d been given a vehicle full of fuel in the first place instead of one with enough fuel for 29 miles range, in a foreign city at 8pm, I wouldn’t have needed to, would I, Avis? Would you prefer I drove the 29 miles to an empty tank and call for assistance Avis? In LA? Not exactly the safest place on the planet

I am extremely disappointed with my experience with Avis, which involved unauthorized charges totaling $214 added to my rental agreement despite my explicit refusals. At pickup, the agent (Abraha) offered several optional services that we clearly and repeatedly declined, including: Additional insurance Toll program Fuel service option (prepaid fuel) Despite our refusal, these options were added anyway. What makes this situation unacceptable is that: We were told the fuel service option was mandatory, which is false. We were told that even if we refueled the car ourselves, we would still be charged, which is misleading. We returned to the counter a second time to explicitly request removal of the insurance. We spent nearly 45 minutes negotiating, only to be told it was “impossible” to remove these options. At return, all these options were still charged. We did not use a single toll road, yet toll fees were applied. We were charged over $71 for fuel, even though refueling the car ourselves would have cost around $30. I am perfectly willing to pay for the fuel actually used, but not for imposed service fees. I even contacted Avis Customer Service by phone while at the rental location, and I was told the toll option would be refunded — yet the other unauthorized charges remained. This is not a misunderstanding. It is a clear case of optional services being imposed through misleading information, resulting in $214 in unjustified charges. I expect Avis to address this issue seriously and refund the charges. Until then, I cannot recommend this company.

I typically use Enterprise rental and I used Avis because it was conveniently located next to a Hair Salon that my daughter was getting her hair done. I happen to run into the manager/owner at the time. He was a very nice guy. I forgot his name, but I wanna say it was Kevin. Nonetheless, on January 31, 2026, Georgia experienced a very bad snowstorm. We all know Georgia is not accustomed to snow and the whole state goes into a state of emergency when that happens. I attempted to return the car that morning, but I was unable to as the car was slipping and sliding, and the roads were not yet treated and it just started snowing early that morning. I made an attempt, but I had to turn the car back around due to the conditions of the road and law-enforcement redirecting traffic. There were a few accidents I could see up ahead. I never would’ve made it from Braselton to Buford. I just found out yesterday that they charge my credit card excessive fees for returning the car late. I called the very morning to inform them that I cannot return the car safely and they told me to keep the car until Monday. Now I’m being told that they kept my security deposit and charge me late fees and fees for extended rental for keeping the car longer than I should have. I’m so shocked and surprised. I was referring people to this location because I was so impressed with the way. The owner was, but the rest of the company as well as that location has very unprofessional young girls working there. As far as the 1800 customer service number, I had a lady speaking to me on the phone who sounded like she’s never spoke a day of English in her life. I could barely understand her. The only thing I understood was her telling me I was only getting $32 refunded. Not only am I going to dispute this with my credit card, I’m going to contact my Law Firm that I utilize and I’m going to have them take over addressing this matter. Avis will not get away with what they did. They are thieves, and I advised people to go elsewhere

Hired a car from Avis was told it was $660 got to the rental desk and was charged.$1056 Returned the car and was told everything was fine nothing and no other charges Then over a week later I received a email stating I owed $250 for excessive cleaning. I asked why we hadn’t been advised on returning the car. They sent the photographs of the alleged $250 worth of cleaning. As you can see from photographs this is not $250 it is just Avis EXCESSIVE CHARGING

Don’t rent a vehicle!! I was misinformed about unlimited mileage. I asked 3 times if unlimited mileage and told yes. It was 2 hours into our trip and the service vehicle light came on ( we were traveling from Michigan to Texas) . So when we turned in the vehicle I was charged $971.00 for mileage!! Customer service did NOT care!!! Never use Avis!!!!!

booked my car rental for Avis specifically to avoid issues and to ensure a safe and reliable experience. However, upon arrival at the pickup location, I was told that my booking was made through a third party and that the vehicle category I reserved was not available. I was informed that I would need to pay an additional USD 80 to receive a car. I explained that this situation was not my fault, as I had a confirmed booking and the reserved vehicle category should have been available. Unfortunately, the staff member I dealt with was rude, uncooperative, and adamant. As I was traveling with my children, I felt pressured and had no practical choice but to agree and proceed with the rental. What makes the situation worse is that although I was told the extra charge would be USD 80, I was actually charged USD 105. This unexpected and unexplained overcharge is unacceptable. I have contacted Avis on return and their customer service (Hershelle) wrote to me that I signed the upgrade but he must understand it was take it or leave it situation. All in all even after booking with Avis you are not guaranteed to be spared from scams.