Avis Car RentalReviews of avis.us

I am extremely dissatisfied with my recent experience with Avis Car Rental. After returning my rental car, I realized I had accidentally left behind my Apple iPad. I reported it immediately through the Lost & Found process and submitted a ticket with every piece of information that could possibly help identify the device. I provided the serial number, a detailed description, photos of the protective case, and all requested information. I even placed the iPad in Lost Mode, which displays my contact information and a reference number on the screen, making it easy for anyone who found the device to identify and return it. Fortunately, my iPad was fully charged when it was left behind. Through Apple's Find My feature, I was able to track its location, and for nearly 10 days after I reported it missing, it continued to show as being at the same Avis rental location where I had returned the vehicle. Based on this information, I know the iPad was at the Avis facility, yet despite providing this information to your team, no one was able to locate or return it. It has now been more than two and a half weeks, and despite numerous calls to both Avis Customer Service and the Lost & Found department, I have received absolutely no meaningful assistance. Each time I contact Customer Service, I am instructed to call Lost & Found. I have been given multiple phone numbers, but they all lead to the same frustrating outcome. After entering or providing my reference number, I am simply told that the reference number does not exist, and the call is disconnected. When I call Customer Service back, I am sent through the exact same process again. I have been caught in an endless loop with no resolution, no accountability, and no one willing or able to help. This has been one of the most frustrating customer service experiences I have ever had. I understand that lost items cannot always be recovered, but what is completely unacceptable is the lack of communication, the broken support process, and the inability to reach anyone who can actually assist. Given that I could verify the iPad's location for days after it was reported missing, the lack of action from Avis is especially disappointing. As a result of this experience, I have lost confidence in Avis and will never use your services again. I will also share my experience with friends, family, and colleagues so they can make informed decisions before renting from Avis. In addition, I intend to recommend that my company's corporate travel program reconsider its relationship with Avis and explore alternative rental providers for future business travel. I really hope Avis reviews and improves its Lost & Found and customer service processes so that other customers do not have to endure the same experience.

Do not book with them ! They will take your money. Honestly the worst car rental I’ve ever experienced. Upon arriving to pick up our car we were told they didn’t have the car class we reserved as it was a “last minute reservation” (we booked 4 months prior) they forced us to pay an upgrade to the next class. We then paid the deposit. They have not returned that deposit and changed the rental agreement and fraudulently put my signature on it to say we signed up to about 10 different extra insurances that we did not agree to and the upgrade wasn’t even put on there. They now are refusing to give my deposit back and any extra charges they have taken. They have stolen 500 dollars from me. Honestly do not book with them it is not worth the amount you will lose. I am now having to report them to the Nevada attorney general, better business bureau and more , I would highly reccomend this if they have scammed you

Picked up a car from Miami on 27th May. The agent apologised as there was not a full tank in the car but he said not to worry and that we could return it empty. We’ve now been deducted $60 from our deposit as a fuel charge. Whatever you do, take photos etc and don’t take any agents word on returning it with any amount of fuel as this seems to be a well rehearsed scam on their part

42 Day Rental from London Heathrow, Avis completely ruined the booking which was made through British Airways / Avis partnership. The Avis system checked out the vehicle for 30 days and we were advised that Avis would internally extend an additional 12 days under an additional contract after sending a Text asking for the mileage after 30 days. The original booking included full insurance (£0 excess, additional driver & roadside assistance) and was FULLY paid through British Airways/Avis/Visa partnership program. When the 30 days passed, we received the Text and responded with the mileage and the new contract for 12 days was sent to the mobile phone requiring a phone signature - we couldn't read the very fine print which had an additional £685.42 for no reason whatsoever. I ended up contacting British Airways Visa for assistance after 7 calls and 19 E-Mails. I was disgusted. I have used Avis for 5 long term rentals in past 18 months! Now they're arguing with me stating that I signed the 2nd contract with no changes. My advice is do not leave the station until you have had them print the closing statement and make sure everything is in order, plan for the delay - DO NOT LEAVE IT UNTIL LATER, their Customer Service is TERRIBLE!

I don't usually write reviews but as Avis has a REPEATED history of billing mistakes and long pick up wait times at La Guardia, I decided that I would because they clearly won't do anything about it. I waited an hour to check in with 4 people in front of me at La guardia, it was not the representatives fault, she was nice, it is the company for understaffing. I reserved and pre paid but when i got there they did not have the car they originally offered and gave me another which is fine, until i got the bill for 900 dollars more because 'I changed the car'. so i called immediately. Billing has no power and said they had to refer it to "another tem". I will take at least 7 days to sort out, but they ran that card through very quickly of course!!! Now my card is nearly maxed out. After checking many reviews AI overview says" If you are looking at Avis Car Rental reviews on Google, Yelp, or Trustpilot, the general consensus is mixed to poor". Avis takes no pride in it's company for if did, they would do something about it.

The car booked was different to what received, We were signed up to a lot of hidden extras including petrol!! the Avis team gave us the key and did not even walk us to the car to show set up as most companies I have used in the past. The car was uncomfortable and the entertainment system did not work, so therefore was unable to use the map or music; which was not helpful when on a road trip in a foreign country. We had to change the car however we had to drive to the Airport as the one we booked with did not have a replacement, despite Avis customer service telling us to go to the location; which then lost us half a day. The next car was what we had requested previously, comfortable, mod cons unfortunately we got a blow out which can not be helped however the car did not have the tools to be able to change the tyre which was a safety concern especially as we were two women. thankfully we had AAA cover but we had to cover the cost of the tyre. Communication with Customer service AVIS was diabolical and when reaching out to booking.com they were not helpful either stating they were a third company. At the end of the trip we were charged lots of additional extras. I would not use Avis or book through a third party again !!!

Unprofessionell, unverschämt- das beschreibt meine Erfahrungen von Avis in den USA an zwei verschiedenen Standorten. Die schlechteste Erfahrung hatte ich bei Avis Long Beach. Trotz Reservierung war kein Auto vorhanden. O-Ton Mitarbeiter, eine Reservierung ist keine Garantie für ein Auto.

I do believe trustpilot should now allow submitting reviews without forcing me to rate anything. Avis online portal and app have been an absolute nightmare to use. Inconsistent user experience , several login issues, app and portal data on my account don’t match! That’s basic stuff for an online service, it shocks me that they get anything done, given how terrible the experience is. I have been trying to get a basic thing like my reward status updated, which should have been automatic, but obviously hasn’t happened. I called them a few weeks ago and was reassured by a friendly person that they have escalated and this should get addressed soon. No luck so far. Today I try to use their AI agent for the same, I was given an email address to have this sorted out. No prizes for guessing , the email address didn’t exist, and my email bounced. If this is not resolved soon , I’ll have to take my business elsewhere. I am quite fed up of having to constantly deal with this admin crisis.