Avis Car RentalReviews of avis.us

Well looking at some of the other reviews about avis in sky Harbour Airport phoenix they clearly dont give a dam!! I got a car that had iver 50.000 miles on it,no front number plate and a hole in the carpet on the drivers side that went all the way through to the car floor. I got the customer service agent(using the customer service part very loosely) to come down and look at the state of the car. He said hole in the carpet wasn't a problem and 50k miles wasn't bad as they can give cars out at 70.000 miles. I said but no front plate is illegal in some states and he said well what states are yo going to? We said for sure Nevada,california but our itinerary was loose so we weren't sure where else we might go? He said your fine don't worry about it? Why just not give us a diffrent car? We then drove out and the tyre pressure warning light came on so right away were wondering if the car has a puncture so I was constantly checking the tyres which is something I shouldn't have to worry about. I'm on vacation so not a good start. Then were in the desert and the service light comes on. So now I have the service light and the tyre pressure warning lights and the worry of going into states that require front and back plates. Simply put don't hire from avis or budget as there the same company. He seemed to go out his way to give us the most crap car he could. Why? They had loads of other cars. I will never use these 2 companies again. We're in the us and Canada a few times each year and always hire cars but I will be definitely be avoiding these 2 charlatan companies in the future. If I could give then minus stars I would. DON'T HIRE FROM AVIS/BUDGET SKY HARBOUR!!!!!

Horrible customer service! You can not talk to anyone and get a resolution! I was given one rate in the Anderson location but when I called for an extension I was given the same rate in store but corporate charged me $100 more for two weeks. When I called they advised me that this rate could not be changed and the person in the store should of advised me that this rate would be different. I stated that was negligence on their behalf not mine and I should not have to deal with the extra charge because of their mistake! Still no resolution and still charged the additional $100 I will never use AVIS again. They are dishonest and lack any compassion or customer service skills.

Avis in Phoenix Skyport is the worse rental place I have ever seen. The line was way to long. Outside the normal serpentine lines set up in most airports. Then it took three (3) hours to get to the desk. Only 3 employees on duty at this time. Most of the people near us in line had previously ordered cars and had to go thru the line because no cars available. I had ordered a Volkswagen SUV and eended up with a Camty street racer. Would be fun except my wife and I are in our late 70s and need a somewhat comfortable car. No refund no nothing..

We booked a rental car in the US with AVIS through Expedia and paid for it months in advance. Proud 860 euros for 13 days. When we picked up the car, we were presented with a bill for USD 1500, from which the “voucher” was deducted. So we had to add another 600 USD. The price explosion could not be explained to us. There was no upgrade, we got the car we ordered. We were told that we should contact Expedia. So we took the car. When we got back we immediately called Expedia customer service. We called over and over again. You always feigned understanding, but they didn't help. We haven't even been given an explanation. AVIS customer service was even better. The employee promised us a refund within 10 days. After three days we received an email telling us that we had signed the rental agreement in such a way that nothing could be done. For us, the company AVIS is just as dubious as EXPEDIA. They literally rip off the customers and then don't care about them anymore. There are so many other intermediaries and car rental companies that have a different company philosophy.

Not trustworthy. If we were to rate the rental proces and the car - we would have rated 9-10. But at the delivering proces your business is not trustworthy - we delivered the car with fuel (full tank). However you accounted us approx. 287 dollars for fuel anyway. We now have to wait approx. 16 weeks to get this your attention to this case. A Facebook Group already announced that several customers of yours where cheated by this and other tricks in matter to withdraw their deposits. We will ask our bureau to use another vendor at our next trip.

The Avis car rental at the Joplin regional airport is terrible. The older lady as the desk is extremely rude and disrespectful to people Especially Black people. Avoid at ALL COSTS

STAY AWAY FROM AVIS!! We rented a car from AVIS in France and noticed that the tire light indicator was on ... went back to the rental desk and they said not to worry as the cars are always checked over thoroughly and we needed only bring it next door to fill up with air. We did so and drove off to our misfortune ... the next day, after repeated attempts to reach them, we finally got through to AVIS to let them know the tire was leaking and they asked us to drive 1-2 hours away to exchange the car and gave us a number to call ahead. Despite repeated calls, no one at that facility answered the phone. We wound up filling up the tire almost every day (because of the tire leak) and taking short trips on our vacation instead of visiting places further away that we had planned. As a follow-up with AVIS, they refused to give us any discount or money back. In sum, very unprofessional and I should have realized they didn't check the tires properly as they overfilled the front tires while the back tires were leaking. Stay away from AVIS unless you have no concerns about driving flat tires.

Additional charges were not explained at the time of pick even though Avis claim to be a transparent company. I declined Personal accident insurance but was still charged for it.The only reason this review gets one star is because the car itself was acceptable. But BEWARE!! AVIS IS DECEPTIVE in pricing and additional charges. They treat customers with contempt.