Avis Car RentalReviews of avis.us

I rented a car in Denver USA last september 2023 with a prepaid reservation paied last july 2023. When i dropped off the car the 13th of september 2023 Avis charged me agai for the entire ammount . I still don't have my money back after 9 months ! I sent them all the documets they asked me for to check but they always answer that my situation it's under review . I think they are robbering my money and i'll never see my money back. A suggestion : NEVER RENT WITH AVIS !!

The process of collecting the car and returning was painless. The issues came when I received an invoice for extra charges for an 'upgrade' and roadside assistance. I didn't ask for any of these and the service assistant on the desk told me I wouldn't incur any additional charges. Be careful what you sign because they will try and take as much money as possible and then make it difficult to claim back. Out of 10 separate hires in our group, everyone was charged extra for no reason at all. Eventually I was granted a refunded but this was after a well of emails and 40mins on an international call. Friends who used enterprise had no problems so I would advise going with that company over Avis. A truly remarkable - for the wrong reasons - experience

As a first time Avis user I am kicking myself for not doing better research on the company's business practices. I rented a car at an airport online; I called and spoke with someone to make sure I was doing everything correctly bc a car was important to have in place and within budget. Well, I was asked for a credit card when I picked the car up and the amount was less, so cool!! NOPE, after 45 days both card statements showed me that I had prepaid for the car and some of the taxes, the other $124.23 were additional fees they disguise in a very crowded document they have you sign that shows what you have declined and the date you'll return it, how much fuel it has, very crowded small type. I didn't notice the line that I thought I was paying in total was the additional fees bc it reads "estimated total charges" I realize now I should have slowed down and asked the girl why she needed an additional credit card. I assumed it was bc a physical card was needed for the trasaction.

i never write reviews but i wanted to warn people This company is the most cutthroat crooks i have ever dealt with and i am going to put this on every site i can find. i rented a car the lady told me to park in the avis parking lot and it was towed the next day by avis nobody contacted me i come back 4 days later on sunday and my car is gone i ask woman at window she didnt know where it was then she called and said it been towed i said for what? she didnt know so it was sunday tow company was closed so i had to rent car another day and drive 2 hours home and come back next day. i called cooperate and they agreed to pay tow bill and take 2 days off bill but then didnt honor it and caused me to pay 2 more days rental and towing which is $500 i have talked for hours on phone to customer service with no help at all ive talked to 20 different people they all tell you something different. Please if your reading this DO NOT rent a car from them unless you want to get ripped off and lied to. $1200 to rent a car for 4 days and not counting all the hours talking to these people. this is still going on i still have the rental car waiting for them to tell me something and do what they promised.

We rented a car from AVIS thru COSTCO travel. We received verification of the rental for $388.50 which included car rental taxes and fees. I ended up paying $495.02. They had all sorts of bull**** extra charges including $90.00 for accepting the toll benefit. I was with a group, and we rented two vehicles, one from Alamo and one from AVIS. Turns out the actual tolls were $42.95 so they over charged me $47.05. When I call AVIS they finally gave me a 30% refund on the toll charge, but I still paid more than the actual tolls. As far as all the other extra charges they responded by basically saying tough luck that is our policy. So if you do rent from AVIS question all those extra charges and pay for your tolls on your own.

Vehicle clearly was not checked out prior to turnover, tire warning light was on, knock in front right wheel, but no functional issues over 12 day use. But 2 months later Avis sends me bill for $82.96 for "tire damage" that was actually resetting the tire light. Really? Lots of class actions against Avis, so either incompetence or scam, not sure which, either way not good, waiting to see if they do the right thing.

I used my credit card to rent a car in Pensacola. The time was about 10:45 PM. Just after midnight I was warned that there was a questionable charge occurring on my credit card. Since the only use for an extended time was the Avis rental, the two events are extremely likely to be related. Canceling the card and changing several auto pay accounts cost time and aggravation. I will not use Avis again.

My experience with Avis was horrible. Inconvenient and frustrating. I pick up the vehicle that was prepaid at Avis at BDL. Pick up the car drive home everything ok. Morning rolls around turn on car open the back there is garbage in the back seat and cup holders. Empty soda cans 2 half empty water bottles candy wrappers. I am not happy. I get rid of the trash. Drive 1.8 miles to pick up point pick 2 people up turn off the vehicle load the car and the ENGINE OIL LOW ADD OIL comes on. TOOK two phone calls to actually get someone on the phone to help me no good answers. I tell them I will get oil change because they have no good answer on how to get me another vehicle in a timely manner. Now we are running late for our meeting. Get to the oil change place no oil shows on the dipstick, coolant is low tires are not inflated properly. Great effing fabulous. I return the car after the trip 4 days. Call customer service tell them my issue send pictures invoice for oil change 115.88 ask for reimbursement and discount on the vehicle. They offer reimbursement for the oil change and 25-dollar discount that is the discount I got on the oil change. ARE YOU KIDDING ME. I should have just let the engine blow up, UBER to my destination and left your car on the side of the road and then bill you for the UBER and dispute my Credit Card Charges. Mind you this was a Corporate Perk. I was proactive got maintenance on your car a 25 discount on the oil change, but they offer to give me a $25 discount. YOU GUYS SUCK!! NEVER Again. Disappointed beyond belief.