Avis Car RentalReviews of avis.us

‼️ DO NOT RENT FROM Avis Car Rental ‼️ After renting a car in San Fransisco to drive to LA, the vehicle was involved in a hit and run after only a couple of hours. We contacted Avis who sent out roadside assistance to collect the car on 22.10.24. After having the car collected and getting an Uber an hour away from our location, I got in contact with Avis to be spun a web of lies. The first person I spoke to assured me we could get a replacement within 24hours. The next day I recontacted Avis to be told the car had not been returned to the location yet and that I would have to wait. I was then told I could return to the original place of hire to get a replacement, which was now over 6 hours away and with no car, this would be impossible. In the end, we had to go to another car hire company and pay out £600 to rent a new car for the duration of our trip. Since being home, I have made many attempts to contact Avis to get this sorted with unhelpful responses from them. The company I booked the rental through then contacted me to say that Avis had been in contact with them to say that I had not returned the car. I explained the situation to them and they said they would take over the case. Since then, they have been attempting to get in contact with Avis to tell them what has happened and Avis are ignoring their attempts of contact too. I also contacted the recovery company in November to find out that Avis had not recovered the vehicle from them. I have now been charged nearly £6000 for not returning the car. I left America on 2.11.2024. I had all of the correct insurances and the charge is not for damages. With it being impossible to get in contact with Avis USA, I have been in contact with Avis UK who say the charges are for extra days used until now. Avis customer service is the worst I have ever encountered.

Avis are the worst company I have ever had to deal with. They provided a car that was not only dangerous but illegal and should never have been allowed on the road. It had a steering defect and both front tyres were bald. One was down to the steel bracing!!!! They obviously do not check the cars between customers. It took a whole day to sort out and wasted two days of a very expensive holiday. Dealing with their Emergency "Hot line" was very stressful - the initial phone call took an hour. They even told me to drive to Portland Airport to get a replacement - in a car that was dangerous and illegal!!! I insisted on a recovery truck which took 6 hours to arrive. I have been trying to get realistic compensation. I've got nowhere with Customer Services so have written to the CEO and every member of the board but to no avail!! I will never use them again

Rented a car via Miami downtown office for collection after disembarking from cruise. I chose Avis as they advertised a shuttle service from the cruise terminal. For starters, the port shuttle service didn’t turn up. They say they have a shuttle service but it’s a lie. Tried calling the office multiple times but no one answers the phone; we will see why in a moment. After getting cab to rental office we were faced with utter chaos. As it turns out there were limited numbers of cars available. There was a huge group of people, some having been waiting for several hours after their collection time. None of the staff gave a crap. The staff were friendly enough and the issue with car returns may not be their fault but I doubt anyone left waiting on the sidewalk will think that. Many people were calling around trying to get a rental elsewhere. Fortunately, having ordered an SUV rather than more economy model they put me in a mini van that had been returned shortly before; not the vehicle I wanted but the alternative was to wait an unspecified amount of time for an SUV. I asked about the shuttle but the lady at the counter did not know anything about the service. She did say that there had been many complaints because no one knew where the shuttle collected passengers; she had no idea. In short. DO NOT rent from Avis Miami in expectation of using the shuttle. If the shuttle exists, no one knows where it collects passengers The downtown office is a mess. There are no cars and you may be left waiting for hours. I won’t use Avis again - ever.

Absolutely appalling experience with Avis. From unclear contracts to a customer service team that seems intent on evading responsibility—every step of the process was a nightmare. Not only was there a lack of transparency in their contract terms, but when I faced issues with extra charges, I was met with a customer service team that outright refused to send me any proof of a supposed refund. Despite my requests for a confirmation, they kept insisting on the refund status while it didn’t appear on my account, leaving me in the dark and without my money. And to make matters worse, they piled on additional charges with vague explanations and zero accountability. It's shocking that a company of this size fails so completely in delivering even basic customer service. I will never be using Avis again, and I strongly advise others to avoid them as well. Save yourself the headache and go with a company that actually respects its customers.

I booked a car via Expedia and paid the full price. On return Avis price was magically $125 extra and they took the money from my credit card. Naturally, I queried this, bur they have not answered nearly 2 weeks later. The invoice does not explain the extra charge either. I chose Avis because it is a recognised brand and asdumed they would be honest and straightforward. I am very disappointed.

Huge line to rent at Boston Logan for a rental we had pre-booked, car was not ready when we got the paper work and had to wait for another 15 mins in the garage while to got it 'ready', and when we got it had not been cleaned or fueled but we took it because we needed to get to a meeting and were running late. And to top it all off when I got the bill they had added $ 68 for extended road-side assistance which we had declined but the agent included anyway and I didnt check carefully before signing. When I called Avis customer service to explain they were like robots repeating the same thing - you signed for it, you have to pay! I am not sure what part of 'we try harder' all of this represents, but I will never rent with this company again. Hertz is #1 for a reason!

I reserved and prepaid for a full sized car from Avis Car Rental located at 2110 Ventura Street, Fresno, Ca. The reservation was prepaid from Sept. 19th through Sept. 21st. This morning, September 19th, I received a call from an Avis employee that my rental would not be ready at noon unless I wanted to downsize. I said "no" and the employee said that she should have a return before 1:00. I agreed to wait. The employee called back at 12:15 saying my car was ready. My husband drove me to the location where I was informed that they were having trouble with Prepaid customers, and I would have to call customer service and cancel my reservation and redo/start over on the reservation OR drive another 15 miles to another Avis location where there was no trouble with" prepays. this still meant I had to cancel my existing reservation and redo a new reservation. These options all imposed on my (customer) time. I should have been informed of the situation/problem with "prepays" during one of the 3 calls I received from the Avis employee/s prior to my arriving at the rental location. The Buick SUV I settled for was unable to be washed as the employee said their car washing equipment was not working. She said that they had washed the windshield. We were offered nothing for our trouble by the location but only asked to handle /change/cancel my reservation and start a new one which the Ventura Street location could do for me. In today's world customer service is "when provided" your best tool. I hope you will make the changes necessary to improve so I am the last customer you loose. I have called Avis Customer Service and they offered me a 3day rental coupon which I declined. The agent was professional and had a clear understanding of our poor experience.

Rented a car from Avis Heathrow. Booking: 0637-3914-GB-1, 1 day from Aug 17th, 2024 to return the next day. Prepaid online(£91), had an Avis employee call me to make some verifications so I can have a QuickPass. QuickPass was issued. I showed up at the Avis Heathrow counter (Saturday August 17th, 2024) only to be told that 'I could not get a car as I was on 'some Avis list'. The person at the counter had zero people skills, no apologies, just laid my driving licence, ID and credit card on the counter. I asked what was that 'list' and what and when caused me to be on that list. She could not tell me. I asked the attendant if I was on that 'list', how coud they take my money and even issue me a QuickPass? The Avis person could not answer anything, and was just standing there. Filed a complaint to get a refund. Nothing is happening. Aweful company and service. Joining the long list of 1 star reviews I wish I had consulted before I rented. Don't make my mistake and avoid them at all costs. Plenty of comeptitors happy to serve paying customers.