Avis Budget GroupReviews of avis-europe.com

Title: Poor Communication & Unfair Fuel Charge at Avis Budget Edinburgh Review: I rented a car from Avis Budget in Edinburgh and found the fuel tank almost empty at pickup. I told a staff member (Rob), who said I didn’t need to refuel before returning the car, so I returned it empty as well. Later, I was charged £55.12 for fuel without any prior notice or explanation. No prepaid fuel option was offered or documented. Customer service refused a refund, asking for photos I didn’t take because I trusted their staff. The car was fine, but the poor communication and lack of transparency made this frustrating. Be sure to take photos and get everything in writing if you rent from here.

I hired a car from Nice airport France. Picked it up at 11pm and was advised that they "knew about damage" on the vehicle. I returned it two days later with a full tank of petrol and in the same condition. However when I entered the airport, I was charged £1000 for "damage to the vehicle" which I did not do! CS are useless and as I didn't take out their insurance protection, Amex are not on my side either. Hugely disappointed.

Rental Agreement Number 373254092 - I hired a car with Avis in Tampa through British Airways flights. Upon returning the vehicle Avis have billed me £1,000 for the cost of renting the vehicle even though it was paid through British Airways. Called Avis Tampa and after trying to explain the lady hung up on me, called again and eventually told by Sol that I would receive a refund in 3-5 days (no email confirmation of this so I promptly emailed Avis) a week later and still no refund and no reply to my email either. The customer service is non existent. Not using these lot again. Update 18/5 - still nothing from Avis, completely ignoring me so have raised a chargeback through my credit card. This company are a disgrace, avoid at all costs

Leider muss man einen Stern geben! Um eine Bewertung abzugeben, meine Bewertung ist: Mangelhaft, miserabel Und alles schlechte was man sagen kann. Ich werde nie wieder mit Avis Budjet zu tun haben, sie versuchen vorhandene Schäden am Auto auf Kosten der Mieter reparieren!, das sind hochgradige Betrüger, man solle denen die Lizenz entziehen, aber leider ist es Deutschland normal solche Betrüger agieren zu lassen, herzlichen Glückwunsch an Rechtstaat Germany. Es ist einfach wiederlich mit solche Betrüger kommunizieren zu müssen.

Muy mal. Nunca mas alquilo un coche en Avis budget. No hay nadie para devolver el coche y al día siguiente me dicen que hay un arañazo en la luna delantera de 3mm!! Me quieren hacer pagar un daño que no hice!! A las ocho de la mañana ya tenia la factura de 520€!! Son unos estafadores!!!!

Styr unna svindlerne!

I recommend that you end your relationship with CarTrawler as this is damaging their good name and reputation. They are causing unnecessary frustration and I feel cheated.

An appalling experience. Car broke down which of course can happen any time. Avis in Italy were only interested in one thing - recovering the vehicle. We were stranded in rural Umbria and we incurred substantial transportation cost. To add insult to injury I had to get a car hire arbitration service involved to recover the cost of the two days I was without a vehicle. Six months later I still haven’t received the refund. Impossible to speak to anyone. Just about the worst customer service I have received in a lifetime.