Avis Budget GroupReviews of avis-europe.com

DISGUSTED - DO NOT HIRE FROM AVIS MUNICH We hired a car from Avis Munich and everything was paid for in advance. I'm an Avis preferred member and picked-up the keys at the desk in the airport. When we got to the car in a very badly lit multi-storey car park we found many marks on the bodywork and a chip in the windscreen so we found an Avis representative and pointed these things out to him. Many of them he simply said "This is not damage". He then proceeded to rub them off the car (with difficulty) and I'm thinking this car hasn't been properly cleaned. He did accept an obvious scrape on nearside rear wheel arch was damage and he accepted the chip in the windscreen was damage. I asked whether the chip in the windscreen had been repaired but he just ignored the question. As he accepted that the scraped wheel arch and the chipped windscreen were damaged we took the car and enjoyed our holiday. On returning the car at Munich Airport the (different) representative checked our car and she said the windscreen had a chip and that the offside rear tyre had a nick in it. I checked the tyre and sure enough there was a nick about 1cm long in the tyre. There was no way I would have detected this nick in the dark when I picked-up the car even though we thoroughly checked it with our phone torches. This representative seemed to know exactly where to look for the damage and we pointed-out that the chipped windscreen was chipped when we picked it up. It was then, to my horror, that I realised that although the representative accepted that the windscreen was chipped when we picked the car up I had no documentary evidence that that was the case. I then went to the Avis desk in the airport to complain to them but they were just interested in getting rid of us so they could attend to other customers. They told us that the camera on the exit to the car park would probably prove that the windscreen was already chipped when we exited the car park. They checked their records and confirmed that that car already had a chip in the windscreen recorded but that it was in a different position. I said that there was still just one chip in the windscreen so had the other one magically healed itself or moved to a different place on the windscreen? In the hope that their cameras proved us right we left for our flight. On getting home I checked my credit card statement only to find that I had been charged £1,076.97 and £31.77 for a non-sterling transaction. Then I got an email from Avis showing that I was being charged a total of €1,332.79. This was made up of Windscreen €923.80, Tyre €298.18, Handling Fee €38.00 and €72.80 for the car being out of service. To say I'm disgusted is an understatement, firstly why did the give me a car that wasn't properly cleaned and was dangerously damaged? And why did they not record the damage give us documentary proof after agreeing it was already damaged. I know that the windscreen was damaged and I suspect the tyre was also already damaged when they gave me the car. This car was dangerous to drive for me, my passengers and other road users. Once they get your credit card they charge you anything they want to. I wonder how many others have been charged for this same chipped windscreen and tyre with a nick in it.

Stop med at leje bil her RONALD REAGAN WASHINGTON AIRPORT. De snyder og stjæler jeres penge. Vi er blevet max snydt. for ca. 3000 USD =20.000 DKR. Vi måtte skifte bil 3 gange og en af dem var defekt og rystede i styretøjet. Vi har klaget til Budget, men vi har ikke fået noget svar, så det bliver heller ikke taget alvorligt når kunderne ikke er tilfredse. Jeg vil aldrig igen leje bil hos AVIS/ BUDGET......

I have disputed the full amount of the charges posted to my credit card and have included those details below. I have also placed a block on any further charges AVIS may attempt to post. If this matter is not resolved within 14 calendar days, I intend to: File a formal complaint with the European Consumer Centre (ECC) Norway Pursue recovery and damages through the Small Claims Procedure File for additional damages, court costs, attorney fees, etc.. Please consider this notice a formal legal dispute and request for intervention by Avis Budget Group’s legal department. A prompt resolution would be in the best interests of all parties.

Warte seit über 2 Monaten auf meine Kaution in Höhe von 200 Euro. Knapp 90 Euro wurden zuviel berechnet, da ich das Auto 2 Std früher abgegeben habe als geplant. Was für ein erbärmliches Unternehmen. Finger weg!!

Guichet Avis-Budget Payless à l’aéroport de SPLIT (Croatie) Mon amie et moi avons fait un voyage en Croatie du 11 mai au 25 mai et avons séjourné à l’Hôtel Laurentum à Tucépi (Très, très bien, à recommander). J’avais loué une voiture chez Payless (guichet Avis/Budget) pour cette période. Je m’y suis rendu pour effectuer les démarches et dès le début le personnel qui parlait mi croate, mi anglais voire « croaglais » m’a surpris surtout par les questions rapides et les signatures à effectuer sur une tablette sans justificatif à l’écran ni justificatif papier. Bref, je suis ressorti du bureau et j’ai pu récupérer la voiture, une Clio. Pendant tout mon séjour, très agréable, j’ai pu découvrir de beaux coins de Croatie que je ne connaissais pas. Le 25 mai, je rends la voiture après avoir fait 1499 Km. Un employé AVIS me signale des griffures sous le pare-chocs avant. Grosse surprise car j’ai toujours garé la voiture nez en avant, prête à partir, comme je le fais toujours en France. Le 26 mai, mon compte est débité de 487.51€, somme qui n’a rien à voir avec les griffures car j’apprendrai plus tard, après moultes échanges mail que l’assurance que j’avais souscrite avant mon départ, a pris en charge la totalité des frais que je n’avais pas fait…... A quoi correspond donc cette somme débitée de mon compte ? Dans un courrier échangé avec AVIS, mi-juillet, une facture m’est adressée pour 14 jours d’assurance ? Mais je ne sais toujours pas pour quel type d’assurance ? Est-ce que lors des échanges du 11 mai l’incompréhension a pris le dessus et ne m’a-t-on pas facturé quelque chose qui m’a été baragouiné dans le jargon cité plus haut. Ce que je sais, c’est qu’aucun document ne m’a été remis ni le 11 mai ni le 25 mai faisant état de ces frais. A ce jour, je n’ai toujours aucune explication et cela fait donc plus de 60 jours…et une vingtaine de mails échangés. Un conseil, si vous voyagez avec AVIS et que votre destination est la Croatie (très très beau pays au demeurant) et plus particulièrement Split, méfiez-vous de leur guichet de l’aéroport. Demandez des justificatifs après signatures afin de pouvoir annuler si nécessaire.

Very bad experience in my rental cal in Salerno Italy and return in Bari .When picking up my car the counter was very understaffed and the agents trying to use it to add charges . THEY added a GPS unit to my rental which I was not aware of until I retuned the car and saw addition charges . I ask the agent she I returned my car why the rental was an additional $150 for a six day rental . He indicated that I had a $150 deposit that would be credited in 7 days . Not true . I booked thru Expedia no help . Beware . I used Hertz in Sicily and they upgraded because my car had been damaged prior to my rental . The booking price and final prices was within Penny . Be selective many of these rental companies have unscrupulous business practices …

They charge you for damages that were already on the car when it was handed over. Before I take over a rental car, I always film and take photos of any existing damage, just like most people do. Even though I’ve had documentation proving that the damages were not caused by me, but were already on the car when I received it, it has now happened three times since December 2023 that AVIS Oslo Aker Brygge has withheld money from my bank card under the pretense that I caused the damage. I’ve had to send in videos and pictures, wait a very long time to hear back from customer service, and eventually had to show up at their Aker Brygge office in person to get my money back. The first time this happened, I thought it must’ve been a mistake on their part — that they hadn’t properly checked the car before renting it out. They apologized. The second time, I thought I was just unlucky to be hit by the same kind of error again. I complained, and in the end, had to show up at their office with video and photos (they claimed the documentation was unclear when I sent it by email), and eventually got my money back. I gave them the benefit of the doubt — I accepted that it was a mistake and not a deliberate way to scam their customers — but I became even more meticulous about filming and photographing when picking up a rental car. And then it happened a third time! With an identical process. It takes so much time and energy (and a lot of frustration!) to have to prove your innocence and end up physically visiting their office each time just to get your money back. I have no doubt anymore that this is a deliberate business strategy on their part. They don’t repair the damages, but charge multiple customers for the same ones. They’re hoping people won’t bother taking photos and videos of the rental cars. Avoid AVIS Oslo Aker Brygge!

En avril dernier j’ai loué un véhicule tout c’est bien passé sauf que j’ai oublié dans la voiture une trousse médicale étant diabétique il y avait mon lecteur de glycémie, capteurs ect … j’ai rendu le véhicule à l’aéroport de malaga l’agence étant fermée quand j’ai déposé la clef dans la boîte , sauf que je me suis rendu compte d’avoir oublié ma pochette et je me suis rendu au service de l’aéroport qui à contacter le service des urgences d ‘avis budget lui disant que je pouvais prendre mon vol et qu’il me renverrai en payant bien évidemment ma pochette ! C’était le 26 avril 2025 ! J’ai envoyé plusieurs emails sans aucun retour ! Ma pochette aurait disparue visiblement ! Aucun message, aucun appels de vos services c’est vraiment incroyable pour une agence de votre envergure !