Avis Budget GroupReviews of avis-europe.com

Prepaid car rental via EasyJet was refused at the desk due to a credit card technicality, despite having valid payment options available. No help, no solution, only pressure to take a new car at more than double the price. Staff was unhelpful, stressed, and contradictory. EasyJet sent us back to the desk, the desk sent us back to EasyJet. In the end we were forced into paying €644.07 extra just to continue our trip. Afterwards, both Budget/Avis simply hid behind terms & conditions and refused responsibility. Terrible customer service, zero flexibility, very misleading process. I strongly advise against renting from Budget/Avis at Geneva Airport.

I have sent about 6 emails to Budget/Avis and all that I have received as a reply is a ref number of 884444D66, that was at the end of October, I have tried to contact them since but without success. My queries were that was 2 extra charges also that the car was in a poor conditions, large dents and scratched. I didn't have time to reject it as I was on my way to a meeting. The hire was from Faro (Portugal) airport.

When I picked up the vehicle they blocked out a 500 euro deposit. I returned the vehicle and they inspected it and said they had unblocked the deposit which would show in a few hours back available in my account. It didn’t. 5 days later I phoned customer service who said it would be in that afternoon as it sometimes takes a few days. Guess what? Nothing. So, I phoned my bank and they said they had not received notice from them whatsoever which meant I had to wait the full 10 days before my money was returned. Avis Budget reassured me not once but twice that they had issued the refund. It was clear they hadn’t. The bank verified this.

Über Check 24 gebucht, Auto in Seattle abgeholt. Am Counter versuchte der Mitarbeiter sogleich, extra Versicherungen anzupreisen. Wir lehnten ab. Im Glauben, damit sei die Sache erledigt, unterschrieben wir den Mietvertrag. Später nach Abgabe stellten wir fest, dass Avis 432€ extra von Kreditkarte abgebucht hatte für absurde Extras, Gebühren, Versicherungen. Beim genauen Blick in den Vertrag entdeckten wir diese, versteckt hinter kryptischen Abkürzungen und unbekannten Begriffen. An deren Stelle im Vertrag ist eine Linie, wo normalerweise eine händische Unterschrift geleistet wird. Hier hatte der Avis Verkäufer maschinell X_agree eingetragen. Reklamation zwecklos, Unterschrift unterm Vertrag gilt als Einwilligung in alles. Auch ADAC Rechtsanwalt sagt - keine Chance. Das sei die neueste Masche von Avis.

Apalling service. Car broke down and was towed away. We paid extra for the insurance for cover for new car in this situation but no one picked up the phone ALL DAY. Wasted a day of our holiday and had to ask a relative to go to the original hire place (we were stranded 150 miles way) to speak to the manager. Then they charged us for the day we had no car. ECRCS were hopeless and sided with them because they offered us an ugrade next time. Like I would EVER use them again. NEVER NEVER NEVER use Budget Ireland,

I booked a seven-day car rental through a website called Holiday Autos, which included full insurance coverage. I collected the car from Dubrovnik Airport in Croatia on August 21, 2025. The vehicle was provided by a company named Avis Payless Cars. I arrived at the airport around 8 o'clock in the evening, and the representative asked me for a €400 deposit and an additional €95 for crossing into another country. I paid a total of €495 with my credit card. Upon my return on August 28, 2025, the car company conducted a full inspection of the vehicle. The handwritten notes on my invoice indicated that everything was in order, but I was refunded only €256.18. I sent multiple emails to Holiday Autos and Avis regarding this issue. Eventually, I received a response stating that €238.88 was charged for insurance by Avis .I was not informed about this insurance charge, nor did I request it, as I had already purchased insurance from Holiday Autos. I realized I was not informed about these charges, and the representative who handed me the car was rushed, indicating that it was a busy day. He asked me to sign a document for the collection of the vehicle. Now they claim that I signed a contract for the insurance. I feel this is a scam; I was not properly explained the charges and was rushed into signing the paperwork, which led to my financial loss. I encourage everyone to avoid this company. If you decide to rent a car, be sure to read all the documents carefully, as they may try to mislead you and take your money. This is cheating company Shaju Maliakal

My credit card has been double charged for NOK 546.5 for tolls after car was returned for service from 7 Sep to 18 Sep from Norway Oslo Airport Despite chaser emails sent on no.budgetcustomercare.... there is no reply They have given a phone number +4766771010 but holding for hours there is no answer on options for complete leases If not responded and refunded i will file case of defraud with Financial Services Authority of Norway Finanstilsynet My complain case ID on email is T8806B96E Other references as follows Leiekontraktsnummer :E375822705 Fakturanummer : 79019232 Dato : 26/09/2025 Reservasjonsnummer : 31091916AU2

Bonjour, Et bien malheureusement je continu la liste des mauvaises expérience avec l'agence de location Budget... (Agence de Toulouse principalement). J'ai loué un véhicule à l'agence de Toulouse donc, du 9 au 24 septembre 2025, avec une restitution de celui ci dans une agence différentes (Antibes). Lors de la prise de possession de la voiture à Toulouse, l'agent peut aimable me remets les clefs, sans précision, et me fait signer le contrat de location. La voiture fonctionnait au GPL en plus de l'essence: Pas d'explication de fonctionnement! "Le GPL, me dit il, ne vous en souciez pas..." Quelle erreur je n'ai pas fait en signant, ébétée après 22h d'avion (ou je viens de Nouvelle Calédonie ...), le contrat de location... Une rayure au pare choc n'étant pas signaler dessus au départ! Pourtant à la restitution à Antibes à l'arrivée, ou je n'ai pas vu d'agent puisque j'ai mis la clef du véhicule dans la boîte à clef, ils l'ont bien remarqué eux!!! Résultat: Une facture de 350€ à régler pour une rayure assez petite sur le pare choc, Detail: 250€ de réparation (peinture!??) 46€ de frais de dossier dommage 76€ de frais d'immobilisation ! (Alors qu'on m'a bien remis le véhicule avec beaucoup de dommages déjà existants et non réparés) Est ce normal tout ça? Car il n'y a eu aucunes contradiction. Il est indiqué sur le ticket de facturation de dommage que je n'avais pas pu le signer car absente! Bien sûr j'ai reçu un mail, mais l'agence d'Antibes ne m'a pas appelé pour que je passe à l'agence malgré que je sois encore sur place. Tout ça n'est il pas douteux???