Avis Budget Group, Inc. is the American parent company of Avis Car Rental, Budget Car Rental, Budget Truck Rental, Payless Car Rental, Apex Car Rentals, Maggiore Group and Zipcar.
Avis Budget Group (avis-europe.com) has 234 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Chris
I booked through Ryanair. I paid the extra insurance only to be told that i had to pay again in Mallorca by Avis. I ordered a £40K car when I arrived they gave me a £20K claiming it was a similar size.
Kristaps B.
With Avis i got my worse car rental experience in my life! They stole my money by giving me much smaller car then I ordered! They never replayed on my complain and then they charged even more money then it was written on the contract! Very disrespectful company! They destroyed our family vacation! I RECOMMEND TO NEVER RENT A CAR FROM AVIS! I saw those reviews before I rented a car at Bergamo Airport in Italy but I thought that maybe it is fake but it is not! This company is the worse! Last time I rented a car from Alamo and it was 10 times better experience!
Rob F.
Booked last year through AVIS budget for two weeks of car hire in Florida in August. To be honest I didn’t realise that AVIS operates as separate companies - however they allowed me to book and took my deposit of just under £1000. Their policy says that this was fully refundable up to three days before the hire date. I cancelled the booking in April and have so far spent over two months trying to recover my deposit. I have been told numerous times that the booking has been refunded (it has not) and at various times that AVIS are prioritising refunds for American’s (I am in the UK), and that they cannot refund in GBP, even though I paid in GBP. This is of course all nonsense and really just AVIS trying to stall payment. This I can (just) understand but what I can’t tolerate is the utter contempt that AVIs are showing for their customers. Have now pursued through my credit card company.
Kid
Richtig unfreundlich und unseriös. Sperren jemanden aber geben nicht bescheid das man nicht mehr mieten kann. Lassen einen 1,5stunden mit bus, Bahn und Zug anreisen und dann sagen:" sie bekommen kein auto". Hauptsache das Geld kassieren für keine Leistung. Morgens steht in der app ihr auto steht bereit und dann ist plötzlich kein auto mehr da?! Irgend etwas stimmt da nicht mit dem komischen Verein! Die haben noch 1000€ kautionen seit über 2jahren und das Geld bekomme ich seit dem nicht mehr wieder. Ist definitiv nicht weiter zu empfehlen!
ΝΙΚΟΛΑΣ Ζ.
Booked a car in Vienna with prepaid all of the cost plus a little extra insurance when I got to the airport. When I returned the car I was charged extra 50£ for an additional extra package that I’ve never agreed on! Never got an answer from them of why that happened. Never again with this company. They had their chance!!
Lasse M.
I februar 2020 lejede jeg en bil hos Avis. Jeg skulle afhente bilen i lufthavnen i Milano. Det startede dårligt allerede der.. Personalet i Avis-afdelingen i lufthavnen var tydeligvis inkompetente. Deres engelsk var elendigt og til at starte med nægtede de at udleje bilen til mig, da de ikke kunne finde ud af at aflæse et dansk kørekort. Efter en del spildtid indså de, at de havde lavet en fejl og jeg fik lov til at leje bilen. Men det sluttede ikke her.. Personalet prøvede selvfølgelig at sælge mig en masse ekstra dyre forsikringer, denne hoppede jeg ikke på. Jeg allerede var forsikret gennem et andet selskab, men hvis jeg ikke havde været vågen og forstod deres gebrokkent engelsk, så havde de solgt mig en masse dyre forsikringer. Da jeg endelig ser bilen, er det selvfølgelig en anden, end den jeg har lejet. De vælger at give min en lille Fiat 500 med 65 HK, der knapt nok kan trække op af bjergene i Lombardiet.. Derudover har de glemt at give os snekæder med i bilen, hvilket er LOVPLIGTIG i dette område og årstid. Hvis vi havde endt i rabatten, havde det været LIVSFARLIGT og vi kunne have fået en kæmpe bøde, for ikke at have snekæder med. Resten af turen gik heldigvis smertefrit og der var ikke mere besvær, troede vi..... Jeg kommer hjem til Danmark og 3 måneder efter jeg har lejet bilen, har Avis Biludlejning hævet et beløb fra min konto, uden min tilladelse eller opmærksomhed. Jeg har ikke modtaget nogen regning, de har bare "stjålet" penge fra min konto, uden videre besked. Jeg sørgede for at læse papirer og policer godt igennem, ingen af disse nævnte regninger eller gebyrer der ville blive trukket 3 måneder efter udlejning. Lige nu forsøger jeg at korrespondere med Avis Biludlejning og få en forklaring, men deres kundeservice er elendig, svær at få fat på og umulig at forstå. Jeg vil ikke anbefale dette biludlejningsfirma til nogen, de prøver på at snyde dig med deres griske forretningsmodel. Føj.
Line
Never again! we rented a car friday afternoon, had our small trip to fyn (without any problems at all!) We drove very carefully and treated the car nice. When we returned the car sunday evening it had three tiny scratches near the wheel at size: 1 mm each and they charge us 1500 dkkr! The scratches are so small, one would never see them before renting, never! The car was in bad shape before we rented it, it had scratches everywhere. Unfortunately for us, the three tiny scratches were not registered anywhere. We often rent cars, we know the drill, this is just hilarious. In the future we will use another car rental service like Hertz, we never have problems with them, good service always! AVIS= NEVER AGAIN
Jeanette
After using Avis I would say never again. I would advise all to avoid using, not only can you not get in touch with them the customer service is disgraceful, I have genuine complaint with evidence but can nit get through the loop of an automated service. AVOID AVOID AVOID
