Avis Budget GroupReviews of avis-europe.com

I had a car in Sicily for two weeks and found the service from Avis Budget Italia very poor. I complained and one calendar month later have no response I upgraded the car on check in with Avis Budget at Palermo airport on the basis that I was told the upgraded vehicle would have Sat Nav – it did not have! I reported this at handover and was told I would get a discount. I haven't! The car came with automatic lane control. I was not warned of this and have never used this technology before – not warning a driver of automatic lane control could be dangerous. When you suddenly find the wheel fighting you and have no idea why it is most concerting! I asked to return the car full of petrol but I believe I have been made to pay for a full tank up front. Talking with the agent at check-in was very difficult as the counter at Palermo Airport is so small and was so busy. I cannot see that my BA account has been awarded any Avios points for this rental! Case number T9411971 from my email of complaint on 11/10 has been completely ignored. Avis do not 'try harder', they do NOT TRY AT ALL! Unless I receive some satisfaction, I shall not be using Avis Budget again.

We rented a car from Avis Oslo Airport. We were offered full insurance but since our destination was in countryside, we considered it unnecessary and declined. When we returned the vehicle back, the Avis employers had no time for inspection and said we could just go. We took pictures of the car just in case and left. To our huge surprise, the bill that Avis emailed us later that day was charging us additional NOK 1111,00 for a (non-existing?) front shield damage of 3-5mm. Likely, we had pictures to document that the damage they claimed (if any) could not be ascribed to us. After several email rounds, Avis withdraw their claim, apologized and gave us vouchers to compensate. This situation was solved alright for us but just imagine how difficult it could have been for people arriving from and returning to abroad who might have no camera or time for taking pictures as scrupulously as we did. In addition: - We chose Avis among several other rental offices at Oslo airport because they offered cars with ski boxes according to their home page. We ordered online and pre-paid but to our surprise discovered no ski box on the car when we came to fetch it. We returned to the office and complained but there were no ski boxes available. We were then offered a bigger car but still no ski box. Although it was a solution we accepted, it did not offer the same comfort during the trip as we had to place our ski gear inside the car which was quite cumbersome. Strange that Avis advertises and charges you for extras they do not actually provide. This makes online competition with other companies very unfair. - Avis tried to charge us for an extra day without warning just because we came to the rental office 30 min before the appointed time on the 1st day of rental. Make sure you do not arrive too early unless you think 30 min is worth a whole day price. - The car we got had minor scratches not registered on the form that you get along with the car keys. According to explanation from Avis employees, the company does not register damages < 1 cm on this form. Take pictures of those as Avis do charge customers for damages of that size (see above).

BOLOGNA AIRPORT_____CAREFUL USING AVIS!!!! Meget meget dårlig oplevelse. Vi fik en agent, som ikke forklarede os hvilke extra omkostninger, som ville påløbe lejen ved kørsel i Italien. Vi fik en lejekontrakt, hvor der var lavet en estimeret pris incl vejafgifter og lufthavnafgifter. Sjovt nok var disse med på faktura efter aflevering af bilen - hvilket i øvrigt blev gjort uden nogen modtagelse fra AVIS. Det viste sig at den estimerede vejafgift - for kørsel på motorvej - var lagt oveni regning. Vi havde dog selv betalt for vejafgift seperat og ingen fortalte om at vi ville blive opkrævet for denne afgift.. Skuffende og mangelfuld service/information fra en så stor udlejer... Svindel og humbug!!!!!!

On a scale of 1 to 10 , being generous minus 10. Why did i use Budget i knew they are rubbish but renting for one day i thought surely cant go wrong . What i am reading in the reviews is that Avis Budget make shed loads of money by scamming customers out of their deposits. They are uncontactable and unresponsive . Currently i am working with my credit card company to get back the 1000 euro that Avis have scammed out of me . Of course i am prepared to correct my review in the light of any positive developments coming from Avis but from what I read this wont happen Well here we are 3months after the rental and still trying to get back the whole deposit which is due . Avis are appalling . lazy and it would seem often just out to scam money on their deposit schemes . Shame 1 star is the lowest that can be given. There ought to be a minus star rating . Also dont use platforms like Economy Bookings they wont assist at all when there is a problem

Under no circumstances use Avis at Terminal 5. In fact I'd recommend avoiding Avis everywhere. But Terminal 5 is especially horrendous. The staff is fake polite but as unhelpful and unscrupulous as they can possibly be. The only reason I used Avis because of location convenience but not worth it at all. I booked through BA car hire. When checking out, they did not give me the car I selected (I could see two of them in parking area available) and gave me another car saying it was the same class. The check out guy then charged $750 over my prepaid voucher claiming that it was higher cost because I was returning the car an hour later than the time I was picking up. He said one hour later on return adds a full day's cost. That makes no sense whatsoever because I put the pick up/returns days and times in my prepaid BA voucher and that is the total cost they gave me. The dodgy clerk at Avis adds on $750? He then tells me that he cannot refund the charge then because he already swiped my card but it will be done return. Yeah right. Shady AF. I get to the crap car assigned to me and gas tank is not full as they stated, it's short about 1/4 tank, but by now it's taken 2 hours so I didn't complain. This car has such poorly designed interior that if you put a drink in the cup holder, you can't shift gears and the steering wheel blocked the view of the speedometer. I returned it the next day, got my money back and got a much better car from Enterprise for almost 50% less than Avis. Just don't do it, these guys are the worse car rental company everywhere where you go. There's a reason Heathrow is called Thiefrow and these guys are it.

Jeg lejede en bil hos Avis Danmark til afhentning i Rom Ciampino. Fuld forsikring, vejhjælp og ekstra chauffør inkluderet i det tilbud, Avis sendte som bekræftelse. Efter at have ventet i kø, fik jeg en stribe dokumenter på italiensk, som jeg skulle signere på. Det er gjort før uden problemer. Men nu kræver Avis så en ekstrabetaling for alverdens ekstra tilkøb på mere end 2.000 kr. Jeg har intet ekstra tilkøbt - og Avis er særdeles afvisende på min telefoniske klage. Jeg er færdig med Avis. Det håber jeg også også at du er…

Ho affittati una macchina Spalato—> Trieste per 225€. Al momento del ritiro mi è stata rifilata un’assicurazione casco mai richiesta dicendomi che il costo era in torno ai 35€, ma poi ho scoperto essere costata abbondantemente sopra i 100€. Alla richiesta di spiegazioni al momento del ritiro mi è stato detto di non preoccuparmi che mi sarebbero stati stornati alla riconsegna cosa ovviamente mai successa. Io sicuramente ho sbagliato a fidarmi delle parole dell’addetto Avis che mi ha lasciato la macchina a Spalato, ma mi sento di dare un paio di consigli a chi dovesse affittare una macchina. Innanzitutto, è banale dirlo, MAI fidarsi delle parole di chi vuole solo tirare acqua al proprio mulino e quindi cerca solo di spillarvi più soldi possibile. Il secondo consiglio è che se mai doveste ritrovarvi nella mia situazione, prima di riconsegnare la macchina ricordatevi che l’assicurazione casco copre TUTTI i danni accidentali al veicolo e, non sono un meccanico ma so che ci sono danni che neanche la franchigia basta a coprirli. 😉

Very disappointed When we took the car on our first day (at 11:00 pm), there was no check in made. The following day when we woke up we discovered that the car was slightly scratched. We tried to call the rental office several times to inform them but nobody would pick up the phone. Then at the end of our trip when we gave back the car, the office charged us for the scratch (that we were not responsible for!!!). This is outrageous