Avis Budget GroupReviews of avis-europe.com

Dreadful Phone service - been calling non stop on an 0844 number - no answer after 30 minutes

Rented from grenoble Airport. The first car I was offered had a flat rear tyre upon my arrival. Upon showing them, we were given a petrol Ford puma as a replacement. One week later of happy driving, I return the car full of fuel with no dramas. Two days later I received an invoice listing an additional 120eur for refuelling. This surprised me as we refilled the car at the nearest super U petrol station before returning it. On the phone to customer services, I had to provide evidence of refuelling - so provided a receipt and a bank transaction. I asked for a breakdown of the 120eur fuel charge. The assistant said it was a sum of the staff costs, mileage and fuel needed to refill the car. I asked how much fuel went into the car. She responded that the car had been filled with 7.3L of diesel. Avis tried to charge me 120eur for 7.3L of diesel for a petrol car that I returned full. Keep a hold of your fuel reciepts everyone.

They are crooks Creditcard surcharged never refunded. Made a booking which AVIS Sweden (Karlstad) cancelled by AVIS due to no availability, they still charged us the whole rental amount. phone numbers online to AVIS SE, UK, NL either don't works or you sit on hold for hours, I sat +60 min on Hold just to be put on "mute" (the jazz muzak stopped) and then hear a person go "uhm" and click**. Its been months with no reply to emails. They are truly crooks.

Not to be used again. Picked up a car ( not the one ordered from home on-line ) in Palma Airport at Mallorca. Month after comming home, a snail mail letter show up, its have been underway fra Avis office in Bulgaria, teling that some traffic / police ticket have been showing up. The letter says noting on what ? And Avis just take 42.35 EUR for sending this no value information, indstead of using an email, they allready have on the hire contract. Trying to tell Avis this, but the complaint website would accept the contract number, OMG. Awful do not use I have one star as there is not an option for none!!!!! We hired a car in Marbella

I picked up a rental car from Avis (Dublin Airport) which was pre-arranged by my company. Whilst I was being served, the clerk was distracted by helping someone else with a query and failed to mention that he had added additional insurances to my rental. I had not asked for these insurances to be added. I was asked to sign the damage sheet and the verification sheet (on a screen), but was not shown the sheet with the additional charges. I was told a holding charge would be placed on my debit card, which I expected from previous experience with car rentals, which I assumed would be cancelled upon the car being returned. When I returned home, I found that part of the holding charge had become and actual charge on my card. I contacted Avis' customer service team who said that I "chose & signed for Personal Accident insurance at €8 per day & roadside assistance at €5 per day& windscreen cover at €4 per day.". They also provided me with a copy of my rental agreement, which was signed by me, however my signature on the cost breakdown page was digitally copied in to place. I was not shown this page and did not place my signature on the page. I have told them that I did not ask for the additional insurances, I was not told about them and that they are misrepresenting my signature by stating that it is proving my acceptance of the charges. Avis have agreed to partially refund me (just under half the money), however I sought to retrieve the full amount back as I was charged for products I hadn't asked for. After many emails back and forth, Avis have refused to do any more and closed the customer service ticket on me. The whole experience has left me feeling scammed and there's just too many coincidences for this to be a series of mistakes. The clerk added products I didn't ask for, never showed me the correct documentation to show the costs added, my signature was copied to make it look like I'd signed for it (which I'm sure is illegal), the costs were taken after I'd returned the car, so I didn't question it until after I returned my car and the customer service just fobbed me off with a partial refund saying that I'd chosen and signed for the products. Sounds like a scam to me.

Awful do not use I have one star as there is not an option for none!!!!! We hired a car in Marbella On return they sent an invoice charging us for re fuelling!! We filled the car before we departed! So called Avis and they said “oh yeah we do this sometimes by accident “ how disgusting!!!! They refunded the re fuel cost ! When we booked there was an offer of £50 Amazon voucher on return we have been home a month and no voucher !! I e mail daily! Automatic response! Helen from Abis confirmed in e mail that voucher would be sent that was 2 weeks ago! No voucher! After phoning constantly and being told Someone will call back still no call and no voucher! Apparently Helen now on holiday What a sham!!!! Avis was one of the most expensive too do we were expecting decent service NEVER EVER USE AVIS TBEY CLEARLY FO NOT CARE ABOUT TBE CUSTOMERS AND TRY TO CHARGE YOUR CARD FOR FUEL WHEN CAR WAS FULL AND THEY ACTUALLY ADMITTED THIS! THEN WILL MOT SEND TBE AMAZON VOUCHER!!! I shall not give up I will take them to the small claims court for breech of contract as a matter of principle now!!!! T2911CC21] Avis Rental E68266620 Steven

Pessima esperienza. Noleggio un auto per lavoro per un periodo di circa 2 settimane. Scelgo l'opzione prepagato così è possibile risparmiare dei soldi sul noleggio (ma NON è vero). Il lavoro termina prima quindi riconsegno la macchina con qualche giorno di anticipo. Alla riconsegna mi dicono che comunque essendo un prepagato mi addebiteranno l'importo comprensivo anche di quei giorni di non utilizzo auto (quindi non c'è risparmio). La grossa sorpresa arriva dopo. Per i contratti prepagati NON EMETTONO FATTURA. Chiedo spiegazioni e mi dicono che è così e che probabilmente è scritto da qualche parte nel contratto (non so se c'è scritto, ma se c'è sarà la classica frase sibillina introvabile in una marea di condizioni che ti fanno firmare). Una società serie (quindi non Avis Budget Group) la fattura la emette per qualsiasi servizio offerto a prescindere del tipo di pagamento.

Worse than useless, I arrived to collect my car at Stansted Airport and they had all gone home, no message and none of the numbers left worked. I was forced to hire a car from another company on the spot at 4 times the price.