Avis Budget GroupReviews of avis-europe.com

Golf gehuurd in Zagreb, aangekomen op de luchthaven geen deftige auto beschikbaar, alleen Ford Mondeo van 7jaar oud met 153000km,kale banden voor maar volgens de medewerker allemaal geen probleem,gebeld en gemaild 5dagen achter elkaar,geen gehoor van Avis, wagen ingeleverd in split medewerker vond het schande dat ze deze wagen in deze staat hebben meegegeven,Avis nooit meer

We will NEVER use Avis again. And I urge you to check the number of reviews similar to ours before you hire a car from them. I just wish we had taken that precaution ourselves. We picked up our rental car from Avis Basel Airport.  The lady gave us a detailed description of damage already done to the car.  These included a number of chips and a noticeable dent to the front.  She assured us that all these details were held on Avis' computer system and that we would not be held accountable for any of this pre-existing damage to the vehicle and that the drop off point personnel would be aware of the existing damage to the vehicle.  Three days later we dropped the car off at the Avis drop off point at Cologne airport.  The Avis man would not come over to the car and told us to leave the keys in the vehicle and go. The vehicle was returned in exactly the same condition as when we picked it up. We subsequently got a charge of nearly $1500 for damage to the vehicle and an email from Avis asking if we had been in an accident. All attempts to communicate with Avis to get this fraudulent charge removed go unanswered. Avis Basel told us to email customer services and then hung up on me as I was talking. The email to customer services gets an automated response with a ticket number but they fail to process it. We’ve chased them numerous times but still no response. Avis have provided no proof of the alleged damage and no proof of the alleged repair costs. They just billed our credit card for an outrageous amount of money and ignored all contacts from us disputing the charge. We are not going to let this go. Avis cannot be allowed to treat honest paying customers this badly.

Disgusted to discover after we got a puncture in the USA that our hire car had a bald tyre, 3 embedded nails plus two previous patch ups. The recovery mechanic said it was extremely dangerous . Car only two years old and clearly not checked before hire. Complaint raised and awaiting response. Will never use again

Överlägset sämsta bolaget jag någonsin haft med och göra! Jag rekommenderar alla starkt att ta avstånd från Avis! Kundservice som inte fungerar som det ska. Utbetalning för avbokade bokningar betalas inte ut. Gått två månader och de har fortfarande hållt inne på över 20 000 kr. Katastrofalt service! Bolag som inte borde finnas på marknaden. Hade det funnits 0/5 stjärnor så hade jag utan tvekan gett de det. Katastrof är vad som beskriver det här bolaget bäst!

I'm just arguing with these robbers, instead of 500.- eur, 2600.- eur has been booked, it's not like a normal car, it was returned without any problems! No one answers the questions!

Avis Car Rental - contradicting contract info and poor service. Diesel or Unleaded Petrol! I am Avis preferred customer and booked my avis rental car in Cophagen for delivery and redelivery in Florence airport. After a few days I wanted to refuel and I was in doubt what grade of fuel the car was runing on. My contract says unleaded fuel and the car documents in the glove compartment contains a large DIESEL label. Contradicting! - also my contract document stipulates I have reted a WHITE car buT I am actually driving around a BLACK Car. I called Avis Copnhagen up. No help other than Avis Copenhagen has nothing to do with Avis Italy! - but you could help book the car in Copenhagen for delivery in Florence! - so I gather ther is a connection right? Then I called up the italian number stipulated on my contract - six times in vain - got an italian answering machine and the line was cut. Then I called up the hotline road assistance and it took me 10 minutes to get through. The lady could not identify my avis car by the registration number - worrying - and I had to supply the documents in the glove compartment, where she finally could confirm the car is running on unleaded petrol and NOT DIESEL as the big round label is stipulating! Very poor serivce - and please AVIS CAR RENTAL - dont call it a hotline if you dont answer the phone immediately - and when I pick the english bottom then answer me in english. As an avis preferred customer I will not use Avis or Their subsidiary rental company Budget ever again. Really poor serivce and waste of my holiday time because of your unprofessional contract management and poor service. Merely LOUSY! Peter

Hände weg von AVIS! Alles andere bloß nicht bei AVIS Budget Group einen Mietwagen buchen! Eine ganz schlechte Erfahrung gemacht. Sie buchen einfach einen Schaden ab, der nie entstanden war und bei der Rückgabe natürlich auch nicht vorhanden war. Schlimmer noch es wurde einfach das Geld von der Reservierungskreditkarte abgebucht. Wenn ihr schon gebucht habt: mein Ratschlag: Zeugen mitnehmen oder noch besser stornieren und lieber einen anderen Anbieter wählen!!!!

Des voleurs! N’allez pas chez eux pour louer une voiture, leur prix semblent raisonnables à première vue mais ils ne ressemblent en rien à la facture finale où les chiffres sont exorbitants : sur la facture initiale Avis indiquait que je devrais payer 1500€ tout frais compris, mais une fois arrivée sur place j’ai dû payer plus de 2000€ (pour seulement 17 jours) car apparement j’étais obligée de prendre des assurances (inutiles et superflues) en plus, etc. De plus, une fois la voiture rendue, ils ont débité des montants non justifiés sur ma carte car ils avaient conservé mon numéro de banque… du vol ! Et quand j’essaie de les appeler, ils sont injoignables et ont apparement fermé mon dossier malgré toutes les requêtes d’explication et de remboursement. Ils ont été incapables d’expliquer les raisons de ces débits sur ma carte et m’ont même raccroché au nez. Leur stratégie est clairement de prendre de l’argent à tout le monde et de décourager toute personne réclamant son droit en ne leur répondant pas au téléphone. À éviter !! Service client incompétent