Was approached by sales person passing out free samples of soap. Then lured into the shop for an eye treatment with a free infared facial. With every no there was a slew flattery and pressure to live better and the promise of the most amazing results. The whole this is a high pressure sales scam with pretty packaging. Be warned your about to drop $300-$2500 on products you dont need,dont work any better than $60 products and cant be returned. If walking by one of there stores move to the other side like you've just clocked a pick pocket! Because they will. Run dont walk to avoid the beauty thirst trap they set!
DE
Debra
Buyer Beware
They want your money for over priced beauty items. I did buy the eye cream but not at the price they wanted. I too got the damaged box product.
The manager tried to sell me the facial care package for $5,500. It included several refills of the facial care package and some sort of facial treatment. Yes I heard about the wrinkles (which I have very little of) but my response was I earned every single one. I'm not vain and they don't bother me at all.
KT
Kimberly T.
Do not get sucked into store in…
Do not get sucked into store in highlands, NC. They are preying on older wealthy population in that area. None of their products work! Do not fall for their “I will sell you an open box, etc”. Their products are worthless and will not let you leave once you are in the store. Store Should be closed
EM
Em
This scam has set up shop in my town…
This scam has set up shop in my town (Hendersonville, NC) and are always aggressive and awful while trying to peddle their trash “skin care”. I am practiced in ignoring them but today they targeted my elderly mother while she was out trying to buy a gift. The salesperson/scammer coerced her inside and after unsuccessfully trying to force thousands of dollars of products she didn’t need on her, he yelled at her and walked to the back room, leaving her all alone to show herself out. These grifters even offered her financing plans and tried to shame her about how much she could afford. Despicable people and “business”.
ER
Eva R.
Rip off
I would give this a 0 if it were a choice. High pressure sales people couldn't get away. I think the lighting in the store shows effects you will not have at home. To finally get us to buy they offered buy one get one free so my friend and I split the price. I'm so glad we didn't fall for the light that went from a few thousand to a payment plan of 65.00.a month. I had to get really nasty to get away from them. Do go into the stores.
JJ
JJ
Scam shop
Someone at the door saying "I love your dress" to lure me inside the shop, then proceeded to give me a "free" treatment that just made my eyes tight for the rest of the night and also told me "I won't leave you looking like a zombie" and then giving you fake compliments afterwards. Price of the products are 350 and 1200, will say they give you a package of three of the "stem cell" products and then they expect you just to drop 300 dollars on stuff that made my skin red.
CU
customer
Don't be a fool like me!
This was one of the most uncomfortable and high-pressure business experiences I have ever had, and it was absolutely not what I expected when booking a “spa” facial.
First, where this product is sold - this does not feel like a spa environment at all. There was no relaxing or serene atmosphere whatsoever. The setup felt more like a retail storefront focused on selling products than an actual spa experience. The treatment rooms appeared to be separated by glass partitions near the main entrance area, offering very little privacy. After reading other reviews mentioning how loud it was during services, I completely understand what they meant. The overall vibe felt more like a Mall Sales kiosk than a spa.
I accidentally booked my facial for the wrong day and didn’t realize it until I arrived. Although the booking mix-up was entirely my mistake, I was offered a “complimentary” red light therapy session along with the Avinichi products. At first, I thought this was a kind gesture. Unfortunately, it quickly became clear that the real purpose was to aggressively sell extremely expensive red light therapy and facial products.
At the time I arrived, there were four employees present, but not a single esthetician actively performing spa services. Three employees were outside attempting to bring pedestrians in from the sidewalk while I was being heavily pitched inside by the fourth employee. What I initially thought was a consultation about skincare concerns turned into aggressive sales tactics almost immediately.
The pressure tactics were intense. Once I hesitated, the price suddenly dropped by thousands of dollars. Then came additional offers: free facials, free creams, discounts, and other incentives to close the sale. Looking back, it felt extremely manipulative and overwhelming.
Regrettably, I agreed to purchase the device and products in the moment. However, I realized almost immediately afterward that I had made a mistake. I returned to the store less than an hour later — before I had even gone back to my car — to request a return.
They refused.
That’s when I started learning about all the policies and restrictions that had never been clearly explained during the sales process. I was suddenly directed to signs posted near the front desk of the store about “no in-store returns,” informed that credit card processing fees were passed directly onto customers, and told I had “opened” the product packaging so it could not be returned — despite the employee specifically INSTRUCTING me to open the sealed package in-store to verify the contents.
I repeatedly asked for a phone number or manager I could speak with directly because I had just spent over $3,500 plus fees less than an hour earlier. Instead of addressing my concerns transparently, the employee would disappear into another room to discuss things privately and then return with vague answers.
The only reason I was eventually able to get any resolution was because I firmly stated I was prepared to publicly protest on the sidewalk about their poor and shady business practices in order to warn other consumers. It should never have to reach that point for a business to do the right thing.
Another thing I found concerning was the pattern in the review responses. All of the 1-star reviews receive nearly identical copy-and-paste replies asking customers to contact them privately rather than publicly addressing the concerns being raised. I also noticed many of the 5-star reviews sound unusually similar in tone and wording, which made it difficult for me to know which reviews genuinely reflected authentic customer experiences.
If you book a facial here, understand that you may be walking into an aggressive sales environment centered around expensive red light therapy and products rather than a traditional relaxing and inviting spa experience.
The only positive thing I can say is that this experience taught me a very valuable lesson: trust your instincts, slow down when pressured into expensive purchases, read everything in detail before signing anything, and pay attention to red flags.
AL
Aleeze
Just Walk Out!
I was in the St. Helena store yesterday. Minding my own business in the town, enjoying my day off. Some young woman gave me a sample and asked me to come in, to try something. I sat in her chair and she put something under my eyes and it instantly started tightening my dark circles. I told her it felt exactly like a thing I was scammed into buying at a trade show in Vegas – something called Truffoire, approx 3 years ago. I told her I’d never used it, it did nothing and just threw it away a while ago. She proceeded to ask me about all my skincare and how much I was spending and, are you ready to see how unbelievable your eyes look now? Are you really ready? She showed me and it looked exactly like it did 3 years ago in Vegas with another similar product I was talked into. She began hard selling me, well, if it looks this good, why wouldn’t you buy it? Good? It looked ridiculous. I told her she was a snake oil type person. She asked all about my life, to turn it back around on me. She lowered her price by half to see if I would budge. I actually thought I was going to once again, walk out of that place with another product that I had no intention of using. I told her I needed to take a walk to think. She kept on pressuring me, even telling me they were closing for the day, at 3:00 pm. I told her she was full of shit. Wait, wait, let me give you my card. She made me come up to the counter and lowered her price again to the lowest of the low. I countered her with $100.00. She said no thankfully. I told her she was very good at this, but I’m better. I then walked out.
It left me with the most disgusting feeling – but I also was elated that I didn’t fall for it. Total relief. I knew exactly what this person was doing. To me, it’s amazing that a cute little town like St. Helena lets this continue. Or any town for that matter. It’s abusive, manipulative almost sociopath behavior. AND, it stung my eyes and felt like glue.
When I asked her if I purchased it, what if I didn’t like it. She said, we’re here, we are here. She said nothing about a return policy to me.
I’m sorry everyone who has gotten scammed by this company – it’s a horrible feeling.