AVIDLOVEReviews of avidlove.com

I bought a corset for my girlfriend in July and it looked beautiful, however the first time she wore it, on her birthday in September, it split in 2 places. I emailed Avidlove a number of times and eventually they got back to me and provided the choice of a free replacement or a full refund. Whilst they were very slow responding, they got there in the end.

How do I exchange items I bought for my wife? I need to exchange size S for soze M

Everything was great. The Christmas PJ's had a crocheted back that was uncomfortable.

I have placed 3 orders here lately to try this store out. The product seems to be good quality and the prices are reasonable. The only issues I had were that I could never get the discount codes to work. I saw on an email that it was "buy 4 and pay for 3". I could never get that to work, so I paid for 4. Then noticed a week had gone by where my order hadn't shipped. So, I contacted the company just to make sure I didn't make a mistake. Then the next day I get an email saying that "part 1" of my order shipped. Followed up by another email saying their out of stock on 1 of my items, and would I like a refund. So just not quite sure how I feel about this company with so many others out there and seem to have a faster turnaround?

Edit: i'm revising to 4 stars - the initial frustration is still there, and never did get the missing part, but the item is usable without and I did get a replacement for the "delivery failure" package. So, they tried, I don't imagine getting spare parts from China is feasible for something so inexpensive to begin with, and it's lovely lingerie, well made for the price. My order was split into 2 packages, and while the first one was delivered in a reasonable time, it was missing part of the item. I contacted Avidlove and asked for the missing part. I got no response. I had the "insurance" so I tried to report a problem, but their records said the package hadn't been delivered so I couldn't. I tried to report a shipping info discrepancy, and after providing the requested info, I've gotten no further response, and the shipping info is still wrong. The second package has a "delivery exception" for "failure to locate the recipient" even though they just delivered the other package and they were going to the same address, so I have no idea if I'll ever get the package, and we've already established that getting an answer about anything is futile. I would give them 0 stars if I could.

I ordered a 3 month subscription. The quality of pieces has been good and fit nicely. That's pretty much where the good ends. The first shipment took 6 weeks to get here when I ordered it. Also, they do not come in packs of 5. They come however Avidlove decides to ship it, and tracking information was only provided for the first item. My 13 items received so far have come in 5 shipments. Still waiting on two items: 1 item was just a skirt, not a set, and another item (the 12th) was the exact same as in the first package. No responses via email. Eventually got in contact with the call center (the hours do not match posted) and they said duplicates can be expected because it is a mystery. The person on the phone could not say how many items had been shipped and said they would call me back but that did not happen. So overall, the mystery is if, what, and when all the items will show up. I may order individual items from Avidlove again because for the price the pieces have been nice, but shopping sales elsewhere may match the cost with better clarity, timelines, and customer care. I like the idea, wish it was executed better not just felt like random returns shipped your way at some point. Update: after posting here they did reach out. It appears the items are on the way so I increased the stars for customer service.

took quite a while to receive the item

****UPDATE: The company reached out to me directly and refunded not only the single piece that was late, but my entire order and told me to keep all items as a show of good faith. I would be willing to try them again and am happy with this outcome. Quality of product remains very good and fit is true to size. A very good product overall.**** Product quality was great & sizing was correct, however, I ordered 2.5 weeks before Valentine’s Day because this was a gift, and the item didn’t arrive till more than a month th after the holiday had passed. No explanation was given when I reached out to “customer service” as to why it was so late, when it would arrive, or if it would arrive…they were worthless. Doubt I’d shop this company again, they are just too unreliable and pretty much ruined my ability to pull off v-day as a hero. What a shame.