SA
Insufficient communication
I ordered three items, priority shipping. Did not receive any correspondence regarding one of them being out of stock until I sent an inquiry. More than 24 hours later I received a response asking if I would like it in another color. I agreed to red or black if available. Because the colors were out of stock, I received a full refund for it.
Response from AVIDLOVEMay 29, 2024
Hi there, We sincerely apologize for the frustration and disappointment you have experienced due to not receiving your item. We understand how important it is to receive your order promptly, and we regret that we have not met your expectations in this regard. Please be assured that we are actively working to resolve this issue and provide you with a satisfactory resolution. If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to reach out to us. We are here to help and want to ensure that you have a positive experience with us. Thank you for your understanding and patience. We appreciate your trust in us, and we hope to have the opportunity to serve you better in the future. Warm regards,